Bug 121 - My online telephone bill gets tagged as SPAM
Summary: My online telephone bill gets tagged as SPAM
Status: RESOLVED INVALID
Alias: None
Product: Spamassassin
Classification: Unclassified
Component: Rules (show other bugs)
Version: 2.30CVS
Hardware: PC Linux
: P4 trivial
Target Milestone: ---
Assignee: SpamAssassin Developer Mailing List
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2002-03-24 04:45 UTC by John Saunders
Modified: 2021-06-21 22:57 UTC (History)
1 user (show)


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Description John Saunders 2002-03-24 04:45:37 UTC 
The online telephone bill from my carrier gets tagged as SPAM. Could the "from" 
address be added to a global whitelist? The company is a reputable one and not 
likely to send SPAM, at least not using this particular "from" address.

Received: (qmail 24270 invoked from network); 24 Mar 2002 17:45:49 +1100
Received: from webo.vtcif.telstra.com.au (202.12.144.19)
  by nhj.nlc.net.au with SMTP; 24 Mar 2002 17:45:48 +1100
Received: (from uucp@localhost) by webo.vtcif.telstra.com.au (8.8.2/8.6.9) id 
RAA21795 for <john@nlc.net.au>; Sun, 24 Mar 2002 17:45:43 +1100 (EST)
From: bill@online.telstra.com.au
Received: from maili.vtcif.telstra.com.au(202.12.142.17)
 via SMTP by webo.vtcif.telstra.com.au, id smtpd0HlpkL; Sun Mar 24 17:45:42 2002
Received: (from uucp@localhost) by maili.vtcif.telstra.com.au (8.8.2/8.6.9) id 
RAA02265 for <john@nlc.net.au>; Sun, 24 Mar 2002 17:45:41 +1100 (EST)
Received: from localhost(127.0.0.1), claiming to be "mail.cdn.telstra.com.au"
 via SMTP by localhost, id smtpd0UjVwy; Sun Mar 24 17:45:25 2002
Received: from nus773 (nus773.in.telstra.com.au [192.74.185.141]) by 
mail.cdn.telstra.com.au (8.8.2/8.6.9) with SMTP id RAA10875 for 
<john@nlc.net.au>; Sun, 24 Mar 2002 17:45:24 +1100 (EST)
Message-ID: <5640006.1016952324193.JavaMail.edocs@nus773>
Date: Sun, 24 Mar 2002 17:45:24 +1100 (EST)
To: john@nlc.net.au
Subject: *****SPAM***** Telstra Bill Notification
Mime-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: quoted-printable
X-Mailer: BillDirect
X-Spam-Status: Yes, hits=5.3 required=5.0 
tests=NO_REAL_NAME,CLICK_BELOW,CALL_FREE,CLICK_HERE_LINK version=2.20
X-Spam-Flag: YES
X-Spam-Checker-Version: SpamAssassin 2.20 (devel $Id: SpamAssassin.pm,v 1.72 
2002/03/08 20:06:49 hughescr Exp $)
X-Spam-Prev-Content-Type: text/html

SPAM: -------------------- Start SpamAssassin results ----------------------
SPAM: This mail is probably spam.  The original message has been altered
SPAM: so you can recognise or block similar unwanted mail in future.
SPAM: See http://spamassassin.org/tag/ for more details.
SPAM: 
SPAM: Content analysis details:   (5.3 hits, 5 required)
SPAM: Hit! (0.6 points)  From: does not include a real name
SPAM: Hit! (0.9 points)  BODY: Asks you to click below
SPAM: Hit! (2.2 points)  BODY: Contains a tollfree number
SPAM: Hit! (1.6 points)  BODY: Tells you to click on a URL
SPAM: 
SPAM: -------------------- End of SpamAssassin results ---------------------

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SECTIONS=3193,67;4840,307;5147,67;
LAST=9700:020197:2110
eDocs system header section version 1.0 (do not delete)
eDocsHeader-->

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
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SECTIONS=1765,67;3806,303;4109,67;
LAST=9700:020197:2110
eDocs system header section version 1.0 (do not delete)
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SECTIONS=1561,67;3618,303;3921,67;
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LAST=9700:020197:2110
eDocs system header section version 1.0 (do not delete)
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SECTIONS=953,67;3009,300;3309,256;
LAST=9700:020197:2110
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FIELDS=723,17;77118;1641,16;1679,15;1768,25;
SECTIONS=747,67;833,665;2393,194;2587,67;
LAST=9700:020197:2110
eDocs system header section version 1.0 (do not delete)
eDocsHeader--><HTML><HEAD><TITLE>Sample Email</TITLE><!--eDocsHeader
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SECTIONS=546,67;632,571;2097,194;2291,67;
LAST=9700:020197:2110
eDocs system header section version 1.0 (do not delete)
eDocsHeader-->
<META content="text/html; charset=windows-1252" http-equiv=Content-Type>
<META content="MSHTML 5.00.2314.1000" name=GENERATOR></HEAD>
<BODY>
<P><FONT face=Arial><FONT face=Arial>Dear&nbsp; <FONT 
face=Arial>                              
</FONT><eDocsSECTION=CUSTNAME1>NORTHLINK COMMUNICATION P/L   
</eDocsSECTION=CUSTNAME1></FONT><BR></P>
<P><FONT face=Arial>Your latest Telstra bill for this account is now ready to 
be 
viewed. </FONT></P>
<P><FONT face=Arial>Telstra Bill No.:&nbsp; TXXXXXXXXX-X<BR>Acct No.:&nbsp; 
XXXXXXXXXX</FONT> 
<P><FONT face=Arial>Would you like to view your current bill? 
<A HREF="https://onlinebill.telstra.com.au/eBills/User?XXXX">Click 
Here</A><BR><BR>Would you like to view a list of your accounts 
and bills? <A 
href="https://onlinebill.telstra.com.au/eBills/User?
XXXX">https://onlinebill.telstra.com.au/eBills/User?XXXX</A></FONT><BR></P>
<P><FONT face=Arial><STRONG>Have you already paid?<BR></STRONG>If you have paid 
this bill recently your Online Bill will not reflect this in the Total Amount 
Payable. If you want to obtain your current balance, click on the "click to 
view 
current account balance" link located in the "View All Bills" 
screen.</FONT><BR></P>
<P><FONT face=Arial><STRONG>Are your details up-to-date?<BR></STRONG>To ensure 
that we can continue to keep you informed about your bill, please let us know 
if 
any of your contact details, including your email address, have changed. To 
update your profile at any time visit <A 
href="https://shopfront.telstra.com.au/online/enrolment.html">https://shopfront.
telstra.com.au/online/enrolment.html</A>.</FONT><BR></P>
<P><FONT face=Arial><STRONG>Telstra Online Bill Assistance<BR></STRONG>For any 
enquiries regarding your phone service, items on your bill or payment please 
contact 13 2253&nbsp;between 
</FONT><eDocsSECTION=MKTCODEEQUALTOBUS><FONT face=Arial>7:00am to 9:00pm 
AEST.<BR>For any enquiries regarding use of Telstra Online Billing Services, 
email <A 
href="mailto:bill@online.telstra.com.au">bill@online.telstra.com.au</A> 
or call FREECALLT 1800 637 
745*</FONT></P></eDocsSECTION=MKTCODEEQUALTOBUS><eDocsSECTION=MKTCODEEQUALTOCONS
></eDocsSECTION=MKTCODEEQUALTOCONS>
<P>Please note that if you do not receive an email from Telstra notifying you 
that your latest Telstra bill is ready for viewing, you should still check your 
list of accounts and bills periodically to ensure you have viewed your current 
bill. Your Telstra bill must be paid by the due date specified on the bill. It 
is your responsibility to view and pay your Telstra bill. Your Telstra bill is 
payable even if you choose not to view the bill.</P>
<P></P><FONT face=Arial>Regards,<BR><BR>Telstra Online Services Team<BR><BR>T 
Trade mark in Australia of Telstra Corporation Limited, ABN 33 051 775 
556.</FONT> <BR>*A free call from fixed phones 
<P></P></FONT></FONT></SCRIPT></FONT></FONT></BODY></HTML>
Comment 1 Matt Sergeant 2002-03-25 03:05:39 UTC 
Not a bug. We simply can't expect to be perfect.
Comment 2 Craig Hughes 2002-03-25 15:43:43 UTC 
Just to add a comment here:  You can add anything you want to your *own* 
whitelists: see the config file documentation for details.
Comment 3 John Core 2002-03-26 15:57:22 UTC 
Subject: Re:  My online telephone bill gets tagged as SPAM

I had enabled the personal whitelist feature for another mailing list but
it didn't seem to work. However I have just gotten my first message that
SpamAssassin allowed through because of the whitelist. So it appears the
whitelist config takes a few messages before SpamAssassin takes notice of
it. So I expect that after 3 to 6 months time I will not have any more
problems with my online bill notification as SpamAssassin becomes aware of
my whitelist config.

Actually I was going to post an error that personal whitelist doesn't
work. However after reading that the Locker Gnome site got SpamAssassin to
make a global fix I thought I would approach the problem from that angle.

P.S. SpamAssassin is doing a good job overall, I am getting about 5 SPAM
per real message and being able to quickly prune them out is great.
Comment 4 Craig Hughes 2002-03-26 16:22:35 UTC 
You need to restart spamd after making changes to the global config, or it won't
read the changes.