Bug 3151 - fp: Microsoft CRM
Summary: fp: Microsoft CRM
Status: RESOLVED WONTFIX
Alias: None
Product: Spamassassin
Classification: Unclassified
Component: Rules (show other bugs)
Version: 2.63
Hardware: All other
: P5 minor
Target Milestone: 3.1.0
Assignee: SpamAssassin Developer Mailing List
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2004-03-10 14:10 UTC by Matt Kettler
Modified: 2005-02-10 01:50 UTC (History)
0 users


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Description Matt Kettler 2004-03-10 14:10:41 UTC 
Messages generated by Microsoft Business Solutions CRM v1.0 trip off SA 2.63
with a FP.

The rules matched are SUBJ_HAS_SPACES and SUBJ_HAS_UNIQ_ID.

It generates subjects like this one I got from a product reseller:

Subject: {SPAM} Product Order                                                  
                     CRM:{2C64D90E-BC4F-4387-B7CF-DCD341FB5FC5}:MRC

I can't see any good way around SUBJ_HAS_SPACES.. it's got tons. But perhaps
SUBJ_HAS_UNIQ_ID could be made to ignore them. 

Admittedly the subject does have a unique ID, but this one was generated by a
standard business tool, not a standard spam tool.

CRM systems can have this feature disabled, but it looses it's case-tracking
capacity.

http://www.microsoft.com/downloads/details.aspx?FamilyID=A8D5A8DB-84FA-4116-AA2C-80F73AA4EA92&displaylang=en


email test sample available upon request.
Comment 1 Daniel Quinlan 2004-08-27 17:17:56 UTC 
more accuracy and performance bugs going to 3.1.0 milestone
Comment 2 Daniel Quinlan 2005-01-18 00:54:55 UTC 
need test sample to fix bug
Comment 3 Matt Kettler 2005-01-18 06:18:13 UTC 
Subject: Re:  Microsoft CRM FPs

At 03:54 AM 1/18/2005, you wrote:
>need test sample to fix bug

I'll dig one up... I think I still have it.
Comment 4 Matt Kettler 2005-02-10 07:37:17 UTC 
Go ahead and close this. I no longer have the CRM sample email, and have only
ever gotten one that had that subject line garbage..

Hopefully the CRM tool has done something smart like use the References: header
to track threads instead of subject line garbage.
Comment 5 Justin Mason 2005-02-10 10:49:19 UTC 
ok, closing.  we can reopen if/when we get a sample...
Comment 6 Justin Mason 2005-02-10 10:50:18 UTC 
btw, for anyone considering implementing a similar system:   the problem here is
mostly the large number of spaces in the subject line, not the UUID string.