SA Bugzilla – Bug 998
60_whitelist.cf should contain outbound-response@networksolutions.com and customersupport@register.com
Last modified: 2002-10-18 11:40:50 UTC
When people transfer their domain names from Network Solutions or Register.com to another domain name registrar, they are sent a message containing instructions that must be followed to complete the transfer. Unfortunately these messages also contain spammy marketing material, and are sometimes blocked, causing domain transfers to fail. See this URL for a typical victim report: http://www.opensrs.org/archives/discuss-list/0209/0337.html Both Network Solutions and Register.com already have whitelist entries to make sure that their "domain name expiration" messages aren't blocked. I propose adding the following two addresses to make sure that the "transfer approval" messages aren't blocked, either (since they come from different addresses than the expiration notices): outbound-response@networksolutions.com customersupport@register.com Thanks.
Created attachment 344 [details] Sample message from Network Solutions
Created attachment 345 [details] Sample message from Register.com
Followup: Justin asked me to forward some samples of the "transfer approval" messages from Network Solutions and register.com, in the hope that some better method of whitelisting than the From address could be used. Unfortunately, I do not have the full headers of any samples, as I haven't directly received these messages myself. However, I do have copies of the message bodies that my customers have forwarded to me, and these may be useful for finding whitelist approaches. I have added them as attachments to the bug (ID numbers and domain names are replaced with "XXXXXX"). For what it's worth, a unique string suitable for whitelisting in the Network Solutions messages is probably "http://www.stayoffer.com/". In this case of the register.com message, a unique string would probably be "http://register.com/t/". (The other one -- "https://secure.register.com/ renewals/" -- seems like something that might potentially appear in spam from register.com affiliates.) Hope this helps.
Subject: Re: [SAdev] 60_whitelist.cf should contain outbound-response@networksolutions.com and customersupport@register.com bugzilla-daemon@hughes-family.org writes: > Unfortunately, I do not have the full headers of any samples, as I haven't > directly received these messages myself. However, I do have copies of > the message bodies that my customers have forwarded to me, and these > may be useful for finding whitelist approaches. Messages without the full original text (SA-added headers are okay) are basically unusable for SpamAssassin development. That means, both full headers and full body with the original spacing (don't cut-and-paste). Why? We can't make tests that are appropriately specific or generalized without them. We are missing important data.
>Messages without the full original text (SA-added headers are okay) are >basically unusable for SpamAssassin development. That means, both full >headers and full body with the original spacing (don't cut-and-paste). Well, as I said, the original messages weren't sent directly to me, so I don't have them in original format, unfortunately. I realize that if a rule is going to be subjected to the GA, it should have samples of the full messages; my original suggestion was that the From addresses be added to 60_whitelist.cf -- but Justin said that From addresses alone will no longer be used for whitelisting, so I sent along what I had instead. The next time someone forwards one of these to me, I will ask them to send full headers (but some parts will still need to be munged before I submit it, because the actual transfer codes are confidential). I'll also ask a few of the more recent recipients if they still have copies they could dig up. >Why? We can't make tests that are appropriately specific or generalized >without them. We are missing important data. Yes, I agree more data is always better, but I don't have it, unfortunately. I think it would be possible to make appropriately specific tests based on what's there; for example, the following rule would appear appropriate: body DOMAIN_TRANSFER /http:\/\/www\.stayoffer\.com|http:\/\/register\ .com\/t\// describe DOMAIN_TRANSFER Domain name transfer message But I realize that without full samples of such messages in a corpus, there's no way to make sure the rule correctly inhibits false positives. As I said, when/if I can get more info in the future, I'll provide it.
I appreciate the effort, but please don't bother attaching examples unless each is a full message. We have a system for whitelisting and we need to use more headers than the ones you have provided. And it would be sloppy to write a rule based on partial information, so I'm not going to do that either. I would normally close this bug as INVALID at this point, but I don't want to allow Network Solutions transfer confirmations to be marked as spam (as they seem to desire). (assigning bug to myself)
>I appreciate the effort, but please don't bother attaching examples unless >each is a full message. We have a system for whitelisting and we need to >use more headers than the ones you have provided. And it would be sloppy >to write a rule based on partial information, so I'm not going to do that >either. Well, I apologize, but I wasn't withholding information out of malice or stupidity; you're chastisting me for something I can't control. I simply don't have complete copies of the messages in question. Justin asked for samples, and I provided what partial information I had -- with a disclaimer that I knew it wasn't ideal -- on the theory that as a starting point, a partial clue about the problem was better than nothing. As I said, if I can get better information, I will provide it. >I would normally close this bug as INVALID at this point, but I don't >want to allow Network Solutions transfer confirmations to be marked as >spam (as they seem to desire). > >(assigning bug to myself) Thanks.
Created attachment 346 [details] NSI sample with headers
Well, I found *something* that mnight help; it's a password-change msg from register.com in 2000. attached. here's the lines as a result. whitelist_from_rcvd outbound-response@networksolutions.com networksolutions.com whitelist_from_rcvd customersupport@register.com outgoing the last one is tricky; the line is Received: from wwwn.register.com (outgoing2.jrcy.register.com [209.67.50.16])
Created attachment 369 [details] register.com customersupport mail sample w headers
I added outbound-response@networksolutions.com, but since I lack a recent register.com example with full headers, I don't think I should add that. (marking as fixed, although it's perhaps 50% fixed and 50% invalid)