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Currently users I add to contacts are displayed with their name pulled from the server database. It should be possible to rename the user in contact list to whatever I want. This is usual with my IM and I cannot do without it. This is P1 enhancement for me.
Reassigning to issues@collab. Collab Support plugin is not actively maintained. Obsoleted in 6.7 by the newly introduced integration with Project Kenai, a collaborative environment for developers to host their open-source projects, which includes also a chat service.