Apache OpenOffice (AOO) Bugzilla – Full Text Issue Listing
|Summary:||Bad visualization of presentation in some computers but not others|
|Component:||viewing||Assignee:||AOO issues mailing list <issues>|
|Status:||UNCONFIRMED ---||QA Contact:|
|Priority:||P3||CC:||issues, rainerbielefeld_ooo_qa, rb.henschel|
|Issue Type:||DEFECT||Latest Confirmation in:||---|
Description fusero 2009-09-28 16:05:29 UTC
attached presentation shows strange behaviour: in some computers in Spain it can be properly seen, but we cannot properly visualize it in computers in Uruguay. I attach a shot that shows the bad visualization found in Uruguay. I would like to be able to guess what makes the difference among computers.
Comment 2 fusero 2009-09-28 16:07:14 UTC
Created attachment 65019 [details] Screenshot that shows bad visualization of this file
Comment 3 Rainer Bielefeld 2009-09-28 17:33:30 UTC
The problem is called by embedded image "200000D200005AD20000302CC41C38BF.svm", what uses Font "Frutiger". I am pretty sure that it's a "replacing not available font" problem". I checked with "Ooo 3.1.1 WIN XP DE-multilingual version German UI activated [OOO310m19 (Build 9420)]" and can NOT confirm the reported problem. prbaply because I have "Frutiger" on my PC. @fusero: You should see the same problem on the same computers with attached "newsample.odg" from "testkit.zip". Pls. check and contribute additional information concerning Computers showing problems: OS, Graphic Card, "Frutiger" available, ...
Comment 4 Rainer Bielefeld 2009-09-28 17:36:40 UTC
I decided to attach a different test kit. Pls open "PlsOpenWithOOoDraw.svm" with OOo DRAW and then proceed as per comments from rainerbielefeld Mon Sep 28 16:33:30 to see on what Computers you have those problems.
Comment 5 Rainer Bielefeld 2009-09-28 17:38:39 UTC
Created attachment 65025 [details] Pls proceed as described in comments from rainerbielefeld Mon Sep 28 16:36
Comment 6 wolframgarten 2009-09-29 08:48:10 UTC
This is a problem of a not installed font. Problem is not reproducible here on different systems.
Comment 7 fusero 2009-09-29 17:53:48 UTC
@rainerbielefeld: i am attaching the screenshot corresponding to the file. The user has Frutiger fonts installed because they are using corporate machines. Moreover, they can see other OO docs with Frutiger and with no problems at all. Test machine has an Intel graphic card integrated in motherboard. OS is Windows XP. What does ""replacing not availablefont" problem" mean exactly? Can you point me to a URL to read about it, please? @wg: I really think is not a matter of "not installed font", the do have that font. This is why i have reopened the issue.
Comment 8 fusero 2009-09-29 17:55:37 UTC
Created attachment 65041 [details] result of viewing "PlsOpenWithOOoDraw.svm"
Comment 9 Regina Henschel 2009-09-29 18:29:33 UTC
When the font is installed, I think, it might be a printer problem. Please have a look at the printer settings in WinXP. Do the computers with wrong display have defined a "default printer"? If not, please install a printer driver, with 'print to file' for example. What are the settings for the option "Load printer settings with the document" in Tools > Option > Load/Save? Try it the other way round. Although I have not got that font, the display is correct here, using DEV300m60 on WinXP.
Comment 10 Rainer Bielefeld 2009-09-29 18:50:14 UTC
@regina: If It's a printer problem, why can those users work with other documents without problems? @fusero: Can you attach a document looking "normal" for bold "Frutiger" text? "replacing not available font" problem" means that text containing a not available (not installed on the PC) font will shown with an other "similar" font that, what sometimes causes effects as you reported.
Comment 11 fusero 2009-09-30 09:13:00 UTC
I am attaching two files: - "impress_working_correctly.ppt" -> example file that contains two fonts: frutiger-light (with bold effect) and frutiger-bold. - "screenshot_impress_working_correctly.jpg". Screenshot of above file that shows both font types. The user can see them correctly. does it pay off to do the printer test?
Comment 12 fusero 2009-09-30 09:14:03 UTC
Created attachment 65049 [details] Example impress file that works correctly with frutiger
Comment 13 fusero 2009-09-30 09:15:13 UTC
Created attachment 65050 [details] screenshot showing previous impress file working correctly
Comment 14 fusero 2009-10-05 15:38:24 UTC
any feedback on this issue?
Comment 15 Rob Weir 2013-02-02 02:55:26 UTC
This Issue requires more information ('needmoreinfo'), but has not been updated within the last year. Please provide feedback as requested and re-test with the the latest version of OpenOffice - the problem(s) may already be addressed. You can download Apache OpenOffice 3.4.1 from http://www.openoffice.org/download Please report back the outcome of your testing, so this Issue may be closed or progressed as necessary - otherwise the issue may be Resolved as Invalid in the future.