Issue 120362

Summary:	program crashes during opening, saving, and editing documents.
Product:	Writer	Reporter:	morgan.janet
Component:	open-import	Assignee:	AOO issues mailing list <issues>
Status:	CLOSED DUPLICATE	QA Contact:
Severity:	Critical
Priority:	P3	CC:	morgan.janet, neking03, rb.henschel
Version:	3.4.0	Keywords:	needmoreinfo
Target Milestone:	---
Hardware:	PC
OS:	Windows 7
Issue Type:	DEFECT	Latest Confirmation in:	---
Developer Difficulty:	---

Description morgan.janet 2012-07-25 03:17:56 UTC

I've used Open Office for a few years, and have never had the problems I'm experiencing with 3.4.0 Apache.  The program crashes when I open, edit, or save a doc every time I use the program.  It has negatively effected the performance of my computer in general.  I've had it!  Should I uninstall Apache and go back to a previous version.

Comment 1 Regina Henschel 2012-07-25 09:49:24 UTC

The user folder contains a file "registrymodifications.xcu". Please rename it and try again. The user folder is located in Documents and Settings\<your account>\AppData\Roaming\OpenOffice.org\3\. It is a hidden folder, you might need to set the explorer to show hidden files.

There have been some reports about crashes after update, but we could not find a pattern yet. Do you have used macro libraries or do you have installed extensions?

Comment 2 neking03 2012-09-03 19:57:09 UTC

Every time I attempt to open the program it crashes within 10 seconds. A file recovery window pops up which freezes and I have to force close the program. I have used Open Office for quite some time and just upgraded to 3.4.1 about a week ago and just today this started happening. You need to fix this NOW! I need this program for school!

Comment 3 Regina Henschel 2012-09-03 20:13:46 UTC

Hi neking03, please read section "Known Issues" on http://www.openoffice.org/development/releases/3.4.1.html, read the tutorial of the forum (link there) and follow the advise. Ask in the forum, if AOO still does not start for you.

Comment 4 Regina Henschel 2012-09-03 20:15:53 UTC

*** Issue 120803 has been marked as a duplicate of this issue. ***

Comment 5 Rob Weir 2013-04-02 23:53:54 UTC

Dupe

*** This issue has been marked as a duplicate of issue 121625 ***