Issue 120463

Summary:	Provide functionality or a tool to reset/rename the user profile
Product:	General	Reporter:	Andrea Pescetti <pescetti>
Component:	ui	Assignee:	AOO issues mailing list <issues>
Status:	CONFIRMED ---	QA Contact:
Severity:	Normal
Priority:	P3	CC:	Martin, orcmid
Version:	3.4.0
Target Milestone:	---
Hardware:	All
OS:	All
Issue Type:	FEATURE	Latest Confirmation in:	---
Developer Difficulty:	---

Description Andrea Pescetti 2012-08-05 10:20:52 UTC

The most frequent problems reported by users when upgrading to OpenOffice 3.4 can be solved by closing OpenOffice and the Quickstarter and renaming the user profile.

An embedded functionality to do this somewhere in menus (like "Exit and reset user profile") would help a lot. Alternatively, an external dedicated tool can probably be set up very quickly and offered for download from people.apache.org.

For context, see http://mail-archives.apache.org/mod_mbox/incubator-ooo-dev/201207.mbox/%3CCAEtvNKcMK6egAZfF5pt1w6zLXeWF4ovrV39OgJF-pib1OLprvQ@mail.gmail.com%3E

Comment 1 mgroenescheij 2015-01-31 03:01:18 UTC

There should be an option under Tools --> Options --> Load/Save --> General
where you can reset the user profile to default
This will help in most cases with the exception of crashes.

Comment 2 orcmid 2016-08-24 16:46:26 UTC

(In reply to Andrea Pescetti from comment #0)
> The most frequent problems reported by users when upgrading to OpenOffice
> 3.4 can be solved by closing OpenOffice and the Quickstarter and renaming
> the user profile.
> 
> An embedded functionality to do this somewhere in menus (like "Exit and
> reset user profile") would help a lot. Alternatively, an external dedicated
> tool can probably be set up very quickly and offered for download from
> people.apache.org.

This problem arises under additional conditions with OpenOffic3 4 as well.
For Windows, the provision of a profile reset/repair side-car tool is via the task reported as Issue 127088.