Issue 120540

Summary:	crash opening or printing any .ODT or .DOC file
Product:	Writer	Reporter:	europ33
Component:	open-import	Assignee:	AOO issues mailing list <issues>
Status:	CLOSED DUPLICATE	QA Contact:
Severity:	Major
Priority:	P3	CC:	arielch, zongdj001
Version:	3.4.0	Keywords:	needmoreinfo
Target Milestone:	---
Hardware:	PC
OS:	Windows XP
Issue Type:	DEFECT	Latest Confirmation in:	---
Developer Difficulty:	---

Description europ33 2012-08-11 06:34:33 UTC

Since I have been using OpenOffice.org 3.4, every time I try to open a file, either .ODT or.DOC, generated either by Word XP or by an older version of EpenOffice.org, or if I try to create a new file, OOo4.3 crashes, recovers the current work and restarts, and crashes again some seconds after.

Comment 1 Ariel Constenla-Haile 2012-08-11 07:15:59 UTC

This can be bug with the user profile: an inconsistency in the user profile configuration while updating from a previous version. 
Try (re)moving the file registrymodifications.xcu in your user profile. If this does not work, try removing the whole user profile folder.

The user profile is usually in C:\Documents and Settings\<your account name>\Application Data\OpenOffice.org\3\user. It is a hidden folder. Rename
that file and restart OpenOffice, including the system tray Quickstarter.

The file registrymodifications.xcu will be then re-generated (note that this may cause some settings being lost).

If only printing crashes, this could be bug 120389 but you say it also crashes on opening documents.

Comment 2 zong dong jun 2012-11-05 06:17:37 UTC

would you upload your sample file？

Comment 3 Rob Weir 2013-04-03 14:29:31 UTC

No response to request for sample file.  From the description this sounds like the profile issue in 3.4.1 which causes random crashes.  This is fixed in 4.0.

*** This issue has been marked as a duplicate of issue 121625 ***