Issue 123619

Summary:

[ia2] Fatal error when creating new Writer document while OpenOffice is already open

Product:

General

Reporter:

James Teh <jamie>

Component:

accessibility

Assignee:

Steve Yin <steve.yin.aoo>

Status:

CLOSED FIXED

QA Contact:

Severity:

Normal

Priority:

CC:

doneyourself, issues, rb.henschel, steve.yin.aoo, vsfoote

Version:

4.1.0-dev

Keywords:

needmoreinfo

Target Milestone:

---

Hardware:

OS:

Windows, all

Issue Type:

DEFECT

Latest Confirmation in:

---

Developer Difficulty:

---

Issue Depends on:

Issue Blocks:

121767

Attachments:

Description	Flags
snapshot for Fatal Error	none

Description James Teh 2013-11-04 06:51:25 UTC

Str:
1. Start Calc.
Note: This happens from Writer as well and probably any other application.
2. From the File menu, choose New -> Text Document.
Expected: A new text document should open.
Actual: A fatal error message box appears with an OK button. Upon pressing the OK button, OpenOffice terminates, killing the document opened in step 1. The message box says:
OpenOffice 4.0.0 - Fatal Error
index out of bounds

Comment 1 Regina Henschel 2013-11-04 12:34:12 UTC

Which version do you use? Your text says 4.0.0. but the Bugzilla field is 4.1.0-dev.

I cannot confirm it with AOO4.0.1. If you use version 4.0.0, then please update to AOO4.0.1 and try again.

Comment 2 James Teh 2013-11-04 22:31:03 UTC

Sorry for the confusion. This is on the ia2 branch and is only relevant when an assistive technology is in use. There wasn't a more specific product or component I could use when I filed this, but one has since been added, so I'll move it there.

Comment 3 V Stuart Foote 2013-11-07 04:16:15 UTC

Confirming on Windows 7 sp1 64-bit with ia2 branch with AT activated
AOO410m1(Build:9750)  -  Rev. 1538508
Rev.1538508

receive the same 
OpenOffice 4.1.0 - Fatal error
index out of bounds

and when acknowledged AOO ia2 closes hard.

Offered recovery on relaunch, but AOO ia2 crashes... have to kill process in Windows task manager. 

And repeat.

Only way to recover is to remove per-user configuration by deleting (or renaming) %APPDATA%\OpenOffice folder. Or more gently the registrymodifications.xcu AOO configuration file.

Comment 4 liuping 2013-11-08 05:13:34 UTC

Confirming on Windows 7 64-bit with ia2 branch with AT activated
AOO410m1(Build:9750)  -  Rev. 1538508

OpenOffice 4.1.0 - Fatal error
index out of bounds

post snapshot

Comment 5 liuping 2013-11-08 05:15:04 UTC

Created attachment 81892 [details]
snapshot for Fatal Error

Comment 6 Steve Yin 2013-11-11 08:29:45 UTC

SW's annotation feature changes a lot from OOo3.1. So the old code for OOo3.1 should be removed.

Comment 7 Steve Yin 2013-11-12 07:15:26 UTC

Fixed on the branch.