Issue 125019

Summary:	CRASH with message "Open Office has stopped working" for particular document
Product:	Writer	Reporter:	trpablkhrs
Component:	open-import	Assignee:	AOO issues mailing list <issues>
Status:	UNCONFIRMED ---	QA Contact:
Severity:	Normal
Priority:	P3	CC:	rainerbielefeld_ooo_qa
Version:	4.1.0	Keywords:	needmoreinfo
Target Milestone:	---
Hardware:	PC
OS:	Windows 8, 8.1
Issue Type:	DEFECT	Latest Confirmation in:	---
Developer Difficulty:	---
Issue Depends on:
Issue Blocks:	124985

Description trpablkhrs 2014-06-01 13:55:47 UTC

When I try to open one particular document in Writer, I get an error message that says:  "OpenOffice 4.1.0 has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."

I have, of course, received no information from Windows.  This document is important to me because it is my calendar.  I've tried uninstalling and reinstalling OpenOffice.  I am able to open other Writer documents that I have created.

Comment 1 Rainer Bielefeld 2014-06-01 15:21:40 UTC

@reporter:
thank you for your feedback! Unfortunately you are wrong here, this is the AOO bug tracking system, not a helpdesk.
You can get assistance at
<http://user.services.openoffice.org/en/forum/>
or here:<http://www.openoffice.org/support/>
If you want to report bugs please consider hints on  <http://www.openoffice.org/qa/issue_handling/basic_rules.html>
Please feel free to reopen this Bug if discussion with other users leaded to an assessment that we have an AOO bug with a current AOO Version and a clear and comprehensible description how to reproduce the problem due to above mentioned guidelines. 

You may send your document to me, I will try to find out what your problem might be and complete the report if I find an AOO bug.