Issue 35411

Summary:	OO Crashes Upon Opening, Every Time
Product:	Installation	Reporter:	pbatchie <pb_public>
Component:	code	Assignee:	Olaf Felka <olaf-openoffice>
Status:	CLOSED DUPLICATE	QA Contact:	issues@installation <issues>
Severity:	Trivial
Priority:	P1 (highest)	CC:	issues
Version:	OOo 2.0
Target Milestone:	OOo 2.0
Hardware:	PC
OS:	Windows XP
Issue Type:	DEFECT	Latest Confirmation in:	---
Developer Difficulty:	---

Description pbatchie 2004-10-13 02:35:36 UTC

I began getting installation errors when installing OOo_1.9.m54, and they continued 
to OOo_1.9.m56. Here's the error: 

AppName: msi-pkchk.exe. AppVer:0.0.0.0 ModName: deployment680mi.uno.dll 
ModVer: 8.0.0.8795 Offset: 00005d42. 

These were followed by massive instability. Most basic editing functions of Writer 
worked well, but accessing certain menu items - Help, certain embedding functions, 
etc. - invariably crashed the program. The last stable version I had was OOo_1.9.
m49. 

I then uninstalled all versions of OO, and scrubbed the Registry of all OO keys. 
Then I installed OOo_1.9.m56. Now the install when fairly smoothly; seemed to take 
a long time confirming my custom installation folder, but no error was produced.

Now, however, I cannot open OO at all. I get the crash dialog. I've tried both Writer 
and Calc. I've stopped sending in the reports because I've done it a dozen times 
already. I hope I can get to the bottom of this, because OO rocks.

I'm under Win XP Home, strong system with few other problems. Thanks.

Comment 1 thorsten.ziehm 2004-10-13 08:20:23 UTC

The problem is known. This task is duplicate to 34453.
The work around is to delete the user part of the installation.
On windows :
- [user directory]\StarOffice8    => user directory on WinXP = c:\document and
settings\[Username]\application data\   (it is an hidden directory)

On UNIX :
- [home directory of the user]/.StarOffice8

*** This issue has been marked as a duplicate of 34453 ***

Comment 2 Olaf Felka 2004-10-25 11:25:58 UTC

Closed as duplicate.