Issue 53114

Summary: Help Agent to be removed or redesigned
Product: General Reporter: matthias.mueller-prove
Component: uiAssignee: AOO issues mailing list <issues>
Status: CONFIRMED --- QA Contact:
Severity: Trivial    
Priority: P3 CC: issues
Version: 680m122   
Target Milestone: AOO Later   
Hardware: All   
OS: All   
URL: http://specs.openoffice.org/appwide/menus/HelpMenu.sxw
See Also: https://issues.apache.org/ooo/show_bug.cgi?id=7186
Issue Type: ENHANCEMENT Latest Confirmation in: ---
Developer Difficulty: ---

Description matthias.mueller-prove 2005-08-09 17:16:33 UTC
The Help Agent makes no sense at all. A redesign is desired.
Comment 1 bettina.haberer 2005-08-10 15:24:56 UTC
Changed owner.
Comment 2 ianfp 2006-01-01 21:05:05 UTC
Version: 680m1 build: 8990
OS: Windows XP service pack 2

This issue seems pretty vague, so I'll give an example.

I selected some text, went to

format -> paragraph -> borders -> default

and put a border around my paragraph.  At that point, the Help assistant popped
up and kindly gave me instructions on how to do *what I had just done*.  I know
how to do that already!  I just did!

Useless...
Comment 3 ianfp 2006-01-01 21:05:27 UTC
Version: 680m1 build: 8990
OS: Windows XP service pack 2

This issue seems pretty vague, so I'll give an example.

I selected some text, went to

format -> paragraph -> borders -> default

and put a border around my paragraph.  At that point, the Help assistant popped
up and kindly gave me instructions on how to do *what I had just done*.  I know
how to do that already!  I just did!

Useless...
Comment 4 matthias.mueller-prove 2006-01-02 12:33:00 UTC
some background info: The Help Agent pops up when the dialog opens. Not after.
If the user ignores the Help Agent for 3 times it never pops up again (in this
context).
Comment 5 Uwe Fischer 2006-09-20 09:31:16 UTC
and for ebery negative comment (it did not help me), I can give three positive
comments (it explained well what happened).
Wrote http://wiki.services.openoffice.org/wiki/Help_Agent to discuss this.
Comment 6 jeaniemanning 2008-09-16 18:23:39 UTC
I have an Imac computer and I have just completed a spreadsheet on the site openoffice.org and I am 
trying to send the document as an email.    WHen I click on file, send, document as E-mail, nothing 
happens????  Please Help!   jeanie2910@yahoo.ca
Comment 7 jasonspiro 2008-09-16 20:47:44 UTC
cc added:  jeaniemanning@openoffice.org

Jeanie, you have posted a message on the OpenOffice issue tracker.  Perhaps you
got here by accident by searching for the word "help".  But the issue tracker is
meant only for computer programmers (to do triage and planning).  If you need
help, you must go to http://support.openoffice.org instead.
Comment 8 jasonspiro 2008-09-16 20:48:03 UTC
cc removed:  jeaniemanning@openoffice.org