Issue 6854

Summary: IssueZilla whinemails are not sent
Product: Infrastructure Reporter: Martin Hollmichel <nesshof>
Component: BugzillaAssignee: Unknown <non-migrated>
Status: CLOSED FIXED QA Contact: issues@www <issues>
Severity: Trivial    
Priority: P2 CC: issues, stx123
Version: current   
Target Milestone: ---   
Hardware: All   
OS: All   
Issue Type: DEFECT Latest Confirmation in: ---
Developer Difficulty: ---
Issue Depends on: 8402    
Issue Blocks: 5469    

Description Martin Hollmichel 2002-08-08 15:46:36 UTC 
In the Linux baseed source cast installation we got whinemail in case that 
issues still had the state NEW after seven days. It seems that since the 
Solaris migration whinemail aren't sent anymore.

As far as I know (see also issue 157 there has to be separate cronjob running. 
Is this also the case on the Solaris box ?
Comment 1 Unknown 2002-08-08 19:06:06 UTC 
the previous OO issue is actually:
http://www.openoffice.org/issues/show_bug.cgi?id=152

i have sumbitted an internal issue which references the prior work
done on whinemail. opened pcn 11041.
Comment 2 stx123 2002-08-14 20:46:17 UTC 
I would like to hear about any progress. Thanks, Stefan.
Comment 3 stx123 2002-08-15 17:00:15 UTC 
reassigning to support
Comment 4 Unknown 2002-08-15 22:00:47 UTC 
PCN 11041 as been assigned to InstEngineering team and they are 
working on a solution. Upates to follow.
Comment 5 Unknown 2002-08-21 22:36:56 UTC 
engineering has resolved a fix, they're working on automating the
process. I should have an update by the end of the week. thank you
Comment 6 Martin Hollmichel 2002-09-11 16:12:39 UTC 
is there a new status available, it's two weeks overdue now.
Comment 7 Unknown 2002-09-11 18:45:53 UTC 
I'm checking with Engineering. The internal issue says that the
functionality has been fixed, but I'm awaiting confirmation that it's
been put in place on OOo's server.
Comment 8 Unknown 2002-09-11 23:47:57 UTC 
the engineers reported the whinemail fix as installed and up and
running. do you have any old issues that should be generating the
mails so we can test and verify? thanks
Comment 9 Martin Hollmichel 2002-09-12 10:42:43 UTC 
I have some of them, but I didn't got any whinemail in the last weeks.
Comment 10 stx123 2002-09-12 10:56:52 UTC 
Hi, me too :-(
to name one: 4103 for user stx008.
AFAIK whinemails are triggered by a cron job. At which day of the week
is the job supposed to run?
Comment 11 Unknown 2002-09-24 16:22:15 UTC 
The engineers hasve reconfigured the service and rewritten the cron
jobs that handle this service. I hope to have an update soon.
Comment 12 Unknown 2002-09-30 18:25:47 UTC 
per our calls last week, I wanted to check and see if you were getting
whinemails yet.
Comment 13 Martin Hollmichel 2002-09-30 18:35:47 UTC 
there a no whinemail received by me, although I should have got some.

can you please check once more, when the cron job runs ?!
Comment 14 Unknown 2002-09-30 19:09:06 UTC 
the cron job runs at 4am pacific time.
Comment 15 stx123 2002-10-01 22:46:16 UTC 
See messages to issues@www.openoffice.org
http://www.openoffice.org/servlets/BrowseList?listName=issues&by=author&from=4725
for ealier messages. They were send once a week during the weekend.
And there should be a reminder about 3333, 3366, ...
Comment 16 Unknown 2002-10-07 19:21:30 UTC 
engineering is running tests on the script manually now for testing.
from the looks of the internal work, it appears that the fix is queued
to be rolled out and installed by ops.
once this is done I will update this issue. thanks
Comment 17 Martin Hollmichel 2002-10-10 16:10:45 UTC 
please run the cronjob weekly, before upgrade it was on Friday night.
Comment 18 Unknown 2002-10-24 20:58:42 UTC 
Internal Issue has been marked as resolved. Whinemails are configured
to run on Fridays. Thank you
Comment 19 Martin Hollmichel 2002-11-13 13:52:56 UTC 
runs every sunday now, thanks.