Apache OpenOffice (AOO) Bugzilla – Full Text Issue Listing
|Summary:||Help Agent should only pop up once per tip|
|Component:||ui||Assignee:||AOO issues mailing list <issues>|
|Status:||CLOSED WONT_FIX||QA Contact:|
|Issue Type:||ENHANCEMENT||Latest Confirmation in:||---|
Description jasonspiro 2007-02-19 23:44:18 UTC
== Issue == The Help agent triggers when the user types a quotation mark (") in Writer. The Help agent pops up to tell people that the quote was changed to a curly quote. == Proposed solution == Instead, the Help Agent should only pop up once per tip. For example, it should only pop up the first time a certain user types a quotation mark. It should never give that user that tip again, not even a year later. == Why fix this? == People find the Help Agent fairly frustrating. It drives people nuts and has been called an "annoying sh*t". It makes some people dislike Oo.o. Fixing this bug would reduce this dislike. == See also == * bug 74678, "Help Agent should be shrunk and only appear in statusbar, so as to distract users less" * bug 74679, "Help Agent should not trigger when the user types a quotation mark (") in Writer." == Footnotes ==  http://www.oooforum.org/forum/viewtopic.phtml?p=62555  http://forums.debian.net/viewtopic.php?p=28765&sid=524285fe9d48e7dff9d2002fe6f89e74  http://groups.google.ca/group/comp.os.linux.misc/browse_thread/thread/5ae4a6dc9767bb4d/b8cc81debb7a0c85?lnk=st&q=openoffice+%22help+agent%22+%7C+lightbulb+%7C+%22light+bulb%22&rnum=3&hl=en#b8cc81debb7a0c85  http://groups.google.ca/group/mailing.comp.open-office/browse_thread/thread/6075c89becd1c94b/4479137d87043607?lnk=st&q=openoffice+%22help+agent%22+%7C+lightbulb+%7C+%22light+bulb%22&rnum=4&hl=en#4479137d87043607  http://groups.google.ca/group/nz.comp/browse_thread/thread/4bbbee7f6215cb0e/cb143975232e0d83?lnk=st&q=openoffice+%22help+agent%22+%7C+lightbulb+%7C+%22light+bulb%22+shit&rnum=1&hl=en#cb143975232e0d83  http://books.slashdot.org/comments.pl?sid=71324&cid=6461945  http://cogscanthink.blogsome.com/2006/10/28/thats-even-1-as-good/
Comment 1 Olaf Felka 2007-02-20 08:28:28 UTC
@ sda: Please have a look.
Comment 2 kpalagin 2007-02-20 22:24:44 UTC
Seems to be dup of http://www.openoffice.org/issues/show_bug.cgi?id=74678 *** This issue has been marked as a duplicate of 74678 ***
Comment 3 jasonspiro 2007-02-20 22:46:40 UTC
Not a dup. * This bug says the Help Agent should pop up less often. * Bug 74678 says the help agent is too large and should be reduced to 16x16 pixels. Reopening. Cheers, Jason
Comment 4 mci 2007-05-01 19:33:13 UTC
Hi, I would like to call this issue an enhancement and not a defect...
Comment 5 stefan.baltzer 2007-05-05 20:41:10 UTC
SBA: (1) Not a P2. Please have a look here: http://qa.openoffice.org/scdocs/ddIssues_EnterModify.html#priority (2) Please note that the wording of discontent (with or without "*") is not exactly helpful and re-quoting "such communication" does not exactly "make friends". (3) Please note that beside the users who know all about the offices behavior, there is others who are happy to get information WHY the word processor dares to behave different than a typewriter. (4) switching off automatisms is an option, too: http://user-faq.openoffice.org/new-faq/Writer/Automatisms/025.html (5)Last not least, some people spent time to describe how to use the office and they even included information how to solve this insulting pain the user is exposed to whenever the help agent hinders the world from turning. Therefore note this quote from the Online help concerning the help agent: <QUOTE> The Help Agent automatically closes after a short delay. If you ignore or close the Help Agent three times you perform a certain task, the Help Agent no longer opens for that task. Enable or disable the Help Agent on Tools - Options - OpenOffice.org - General. <UNQUOTE> THIS information may be spread among those who prefer to swear and insult instead of getting to know what they are using for free. This is not even a valid enhancement as the existing options enable all users to get rid of unwanted help agent popups. Set to invalid.
Comment 6 stefan.baltzer 2007-05-05 21:21:59 UTC
Comment 7 jasonspiro 2007-05-14 18:50:13 UTC
Hi sba; you wrote: [snipped stuff I agree with] > (2) Please note that the wording of discontent (with or without "*") is not > exactly helpful and re-quoting "such communication" does not exactly "make > friends". I apologize for quoting it. I now realize I should have summarized it more politely. ... > (5)Last not least, some people spent time to describe how to use the office > and > they even included information how to solve this insulting pain the user is > exposed to whenever the help agent hinders the world from turning. Therefore > note this quote from the Online help concerning the help agent: > <QUOTE> > The Help Agent automatically closes after a short delay. If you ignore or > close > the Help Agent three times you perform a certain task, the Help Agent no > longer > opens for that task. > Enable or disable the Help Agent on Tools - Options - OpenOffice.org - > General. > <UNQUOTE> > ... > This is not even a valid enhancement as the existing options enable all users to > get rid of unwanted help agent popups. I respectfully disagree. While I respect all your work on the help agent, I believe that most users don't read the help. Just as Microsoft realized their users want the paperclip not to pop up so often, so too I think many OOo users don't want the Help Agent to do so. So, I am reopening until this issue is fully decided. Kind regards, Jason Spiro
Comment 8 jasonspiro 2007-05-14 18:51:02 UTC
I am taking the liberty of reassigning this to requirements to see what they think. Is that ok or was it a faux pas?
Comment 9 Edwin Sharp 2014-02-20 17:09:42 UTC
IMHO help agent should be canceled. For the proposed solution: cost > benefit.