Issue 79865

Summary: OOo wrongly assumes paper is left-aligned in the paper tray
Product: General Reporter: shinobu_maehara <congruwer>
Component: uiAssignee: AOO issues mailing list <issues>
Status: CONFIRMED --- QA Contact:
Severity: Trivial    
Priority: P3 CC: issues, jr, philipp.lohmann, stefan.baltzer
Version: OOo 2.1Keywords: oooqa
Target Milestone: AOO Later   
Hardware: PC   
OS: Windows XP   
Issue Type: DEFECT Latest Confirmation in: ---
Developer Difficulty: ---

Description shinobu_maehara 2007-07-21 22:40:49 UTC wrongly assumes that paper is left-aligned in the paper tray. 
This causes problems for users who use a printer that requires paper to be 
centered in the paper-tray (like, in my case, the HP LaserJet 1010).

Currently I'm using a kludgy work-around (setting the paper width for 
documents I receive to 21 cm and adjusting the margins accordingly), but this 
is bound to cause problems for others, as well as being a bother.
Comment 1 Olaf Felka 2007-07-22 08:58:10 UTC
Comment 2 h.ilter 2007-07-23 12:29:36 UTC
What kind of paper?
Please give an step by step description to evaluate or provide a sample.
Comment 3 shinobu_maehara 2007-09-09 17:24:24 UTC
White paper, red paper, blue paper, light cardboard, A5, envelopes, ...
How to reproduce: print a document with a paper size that isn't 21 cm wide.
In other words, don't assume that bugsubmitters are morons. Also, don't assume 
people don't read the rules. You realize that's terribly presumptious and does 
a terrific job at pissing people off?
" wrongly assumes that paper is left-aligned in the paper tray."
I have extensively tested this with all kinds of paper sizes and printer 
settings - I could enumerate them, but what's the point? It happens always. So 
I'll restate: for some reason, unknown to me, always assumes, 
regardless of actual paper size (which the software cannot detect, so what's 
the point of asking?) or printer settings, or document page size settings, 
assumes the paper is left-aligned in the printer tray. The only variable I 
couldn't control was the printer, and if you look closely, you'll see that I 
did in fact mention it in the description: "HP LaserJet 1010". If you look 
very closely you may even deduce the width of the paper tray but I'll leave 
that as an exercise for the reader.
Comment 4 h.ilter 2007-09-11 09:51:09 UTC
I am sorry, but with this kind of "statement" you are not very helpful to
reproduce and solve issues.
This is not a forum to discuss personal feelings, it is an issue tracker.
You can assume that your issue will not be handled favored than the issues from
users who "hold the rules".
Now, PLEASE give a STEP_BY_STEP description and/or provide a sample to help us
Thank you for your comprehension. 
Comment 5 shinobu_maehara 2007-09-27 18:56:56 UTC
I *did* hold the rules and I *did* give a step-by-step instruction, insofar as 
that's possible considering that for normal people there's only one step. I've 
described the circumstances that cause the problem in detail, only the be 
asked for irrelevancies. If my previous post and perhaps this one appear a tad 
emotional, it's because you are leaving the impression that you can't read 
plain English.
I'll repeat, as explicitly as I can possibly be:
*Create a new document, or open an existing one. It doesn't matter where you 
got it, or who wrote it, or what's in it, whether it contains only text or 
only graphics, or both, if you use a fresh install or an existing one, or 
whether my computer or someone elses was used to create it.
*Change the page width to something else than 21 cm. It doesn't matter how you 
do this. It doesn't matter if you select a built-in papersize or specify a 
custom one.
*Print the document to a LaserJet 1010. It doesn't matter if print directly, 
or ask the spooler to print to file and let it print it later.
*Notice that the page comes out printed as if the software assumed the page 
was left-aligned in the tray. On the LaserJet 1010 pages are centered in the 
tray; the text and/or graphics appear shifted. This only happens using OOo.
What more can you possibly want?
Oh, about the "I'm sorry": spare the false politeness. It's quite obvious by 
your tone that you're not sorry at all. And to set one final thing straight: 
this is not about my feelings. I'm just trying to second-guess what this 
hidden bit of information is, that you are looking for... you obviously know 
what it is, and that it won't actually help fixing the problem, but you won't 
do anything until I guess it, like some kind of "password"...
Comment 6 stefan.baltzer 2007-09-28 15:05:58 UTC
SBA->HI: This issue is unconfirmed yet. As we do not have this printer, please
wait for a confirmation based on OOo 2.3 or a comment from PL.
Put PL and myself on cc (I don't want to miss anything in this one...)
Comment 7 jr 2007-09-28 15:14:39 UTC
checked with 2.3.0, WinXP
Printer 1: HP Deskjet 990c, left-aligned paper tray
Printer 2: Okipage 6ex, centered paper tray

1. check: Tried printing a document, paper format A5 - on both printers the
alignment is ok (HP Deskjet left-aligned, Okipage centered)

2. check: printing a document, user defined paper format 10 cm x 21 cm - on both
printers the output is left-centered, even on the printer Okipage (not ok)

-> confirmed for documents with user defined paper format on printer with
centered paper tray

@shinobu_maehara: To ensure that the cause is not the printer driver, please
check with any other office-programme which supports user defined paper format.
Comment 8 stefan.baltzer 2007-09-28 15:33:27 UTC
SBA->jrahemipour: Thank YOU for this step-by-step description and confirmation.
Comment 9 shinobu_maehara 2007-10-01 22:24:15 UTC
For you it only happens with custom sizes? That's odd. I noticed it for the 
first time with one of the built-in envelope sizes and have since reproduced 
it for most of the sizes smaller than A4 (i.e. those that will actually fit in 
my printer), including custom size at various widths.
As I said before, it only appeared to happen in OOo. Microsoft Word (the 
closest I have to Writer) prints all papersizes just fine. Most programs don't 
support as wide a range of papersizes as Word or Writer, but those that they 
support print fine.
To rule out a corrupt or buggy driver I have just tried it with the driver for 
a similar HP printer: the LaserJet 1100, which also expects its paper to be 
centered in the tray, if I'm not mistaken. Same effect, it prints just the 
same as with the correct driver, both in Word and in Writer.
Comment 10 jr 2007-10-02 16:01:59 UTC
I tried to reproduce the behaviour again, this time OS Linux, printer HP
Laserjet 2500n, centered paper tray, two different printer drivers:

Printing a document with paper format A5: ok
Printing a document with paper format User 10 x 14: not ok

It happened once or twice, that the output was ok, although I set a user defined
paper format.
Comment 11 h.ilter 2007-10-22 12:32:19 UTC
HI->PL: Another issue for printing with specific paper format.
Just choose one of your issues to set this one as duplicate.
Comment 12 Rob Weir 2013-07-30 02:13:56 UTC
Reset assignee on issues not touched by assignee in more than 2000 days.