Apache OpenOffice (AOO) Bugzilla – Full Text Issue Listing
|Summary:||Slide show on Dell Inspiron 5000 hangs the program|
|Component:||viewing||Assignee:||AOO issues mailing list <issues>|
|Status:||ACCEPTED ---||QA Contact:|
|Priority:||P3||CC:||andre.schnabel, issues, thb|
|Issue Type:||DEFECT||Latest Confirmation in:||---|
Description vpoythress 2008-10-20 14:21:00 UTC
OO 3.0.0 on Dell Inspiron 5000, graphics adapter ATI RAGE P/M Mobility AGP 2X, running Windows 2K, SP4. When I attempt to run a slide show, the program hangs with a blank screen. I have to get out using the task manager to exit OO 3.0. OO 3.0 works on my other computers, but not on this laptop.
Comment 1 wolframgarten 2008-10-20 14:28:44 UTC
Please try to disable hardware acceleration under tools/options/view/graphics output.
Comment 2 vpoythress 2008-10-21 00:57:07 UTC
When I turn off hardware acceleration, the slide show works all right. Speed of the show is still acceptable. Thanks.
Comment 3 vpoythress 2008-10-21 01:57:03 UTC
On further testing, the speed of the slide show is noticeably degraded in comparison with OO 2.4.1 with the same show, because I can have the hardware acceleration on for 2.4.1. The speed is acceptable in 3.0.0, but barely. It limps. For the long run, the hardware acceleration needs a "cure."
Comment 4 andreschnabel 2008-10-29 18:06:28 UTC
I cannot really confirm, as I do not have such a graphics adapter. @thb: any idea how to proceed with such issues?
Comment 5 thb 2008-10-29 20:51:14 UTC
Hm. Since on DirectX side, nothing substantial changed from 2.4.1 to 3.0 _except_ compiler environment, would be interesting to know whether Win2K might be part of the problem - do the other machines have exactly the same Windows as well (including DirectX version)? Going further, it might be interesting to move away, one after another, the directx5canvas.uno.dll in OpenOffice.org\Basis 3.0\program, then restore it, remove directx9canvas.uno.dll. Both times, see if, with enabled hw acceleration, the problem persists. If yes, please try this (http://wiki.services.openoffice.org/wiki/CanvasBlacklist) recipe to blacklist your specific card/driver combination, and share the result.
Comment 6 vpoythress 2009-01-15 01:33:41 UTC
I reactivated hardware acceleration within OOo 3.0 on the Dell Inspiron 5000. Then I renamed directx5canvas.uno.dll, so effectively removing it. No effect. I then brought it back to its original name. I then renamed directx9canvas.uno.dll (in Basis/program/ subdirectory). That eliminated the hang when starting a Slide Show. The Slide Show is somewhat slow. But it goes. So whatever problem was there is related to this dll.
Comment 7 thb 2009-01-15 07:13:16 UTC
@vpoythress: then please still follow the recipe on http://wiki.services.openoffice.org/wiki/CanvasBlacklist and post the card/driver id numbers here - blacklisting only affects the directx9canvas dll (DX5 usually just works, but is slower).
Comment 8 vpoythress 2009-01-17 16:53:28 UTC
The Dell Inspiron 5000 that has given me the trouble has a video adapter with the following description: ATI Technologies Inc. RAGE P/M Mobility AGP 2X. The driver is, of course, a driver for Windows 2000. There are two files listed, C:\WINNT\system32\atidrab.dll, version number 5.00.2180.1, and C:\WINNT\system32\DRIVERS\atimpab.sys, version number 5.00.2179.1. The version listed for the whole thing (I think this means for the two files taken together) is 5.0.2184.1. Provided by Microsoft, with a date 11/18/1999. I have installed Service Pack 4 for Windows 2000. So I guess this particular driver has never been updated.
Comment 9 thb 2009-01-18 02:18:36 UTC
@vpoythress: sorry, please follow the howto given at the link above literally. I need the internal numbers that method yields.
Comment 10 vpoythress 2009-01-20 00:50:02 UTC
Created attachment 59510 [details] Canvas.xcu with record of Blacklist
Comment 11 vpoythress 2009-01-20 00:54:47 UTC
I followed the recipe given on your wiki. I think I now have a file Canvas.xcu with the appropriate information embedded: <value>4098 19533 10424360 100 5 0 2180 1 4098 19545 -2132340659 0 6 13 3265 0 4139 1317 54005803 4 5 12 1 1200 4139 9511 260313131 1 5 13 1 1320</value>. Just in case, I have also sent the whole file as an attachment (ID=59510). Sorry I didn't understand how to do this.
Comment 12 thb 2009-01-20 09:55:27 UTC
Thx, will see to get this into 3.1
Comment 13 wolframgarten 2009-03-03 10:42:25 UTC
Changing target as this obviously wont make it into 3.1.
Comment 14 thorsten.ziehm 2009-11-12 08:20:24 UTC
It looks like this issue will not be fixed soon and it isn't a showstopper. Therefore I change the target to OOo 3.x.
Comment 15 thorsten.ziehm 2009-11-17 15:00:15 UTC
Now changed to 3.x.