Issue 100878 - OOo crashes when clicking Extension Manager button "Check for updates"
Summary: OOo crashes when clicking Extension Manager button "Check for updates"
Alias: None
Product: General
Classification: Code
Component: ui (show other issues)
Version: OOO310m9
Hardware: PC Windows 2000
: P2 Trivial with 2 votes (vote)
Target Milestone: OOo 3.1.1
Assignee: Olaf Felka
QA Contact: issues@framework
Keywords: oooqa
: 101765 101943 103072 (view as issue list)
Depends on:
Blocks: 101565
  Show dependency tree
Reported: 2009-04-06 10:42 UTC by baumux
Modified: 2009-07-06 13:08 UTC (History)
6 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

Error message (DEV300_m48 on Windows2000) (35.08 KB, image/png)
2009-05-11 12:51 UTC, stefan.baltzer
no flags Details

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Description baumux 2009-04-06 10:42:41 UTC
OOo->Tools->Extension Manager...->Button "Check for updates..."->OOo crash
Comment 1 mux2005 2009-04-08 07:45:13 UTC
This issue may be a duplicate of #100744
Comment 2 jbf.faure 2009-04-11 18:34:15 UTC
I don't reproduce the crash with OOo 3.1 RC1 (FR) on Ubuntu 8.04.

Comment 3 oooforum (fr) 2009-05-06 10:00:58 UTC
Checking extensions updating works with 3.1 on XP SP3
Comment 4 Stefan Weigel 2009-05-07 21:11:30 UTC
I do confirm this crash using Windows 2000 SP4 and OOO310m11 (3.1 final) with a
fresh and clean user profile.

Comment 5 Stefan Weigel 2009-05-10 09:59:15 UTC
This bug turns out to be a "1-Click-Crasher":

All you need to do to crash OOo is to click on this little green notification
icon for updates in the top right corner of the application windows.

This ist 100% reproducible under Win2000.


This is not only shocking for users. Users are not able to update extensions.
Comment 6 thorsten.martens 2009-05-11 12:01:30 UTC
TM->DV: As talked about, assigned to you.
Comment 7 stefan.baltzer 2009-05-11 12:46:42 UTC
Also confirming "Two Clicks to crash" (Extension manager must be called first
:-) on Windows 2000. 
I tried a DEV300_m48 Nonpro build. Before the crash, an error window pops up.
Will attach a screenshot.
Comment 8 stefan.baltzer 2009-05-11 12:51:10 UTC
Created attachment 62168 [details]
Error message (DEV300_m48 on Windows2000)
Comment 9 stefan.baltzer 2009-05-11 14:08:49 UTC
Set target 3.1.1
Comment 10 dirk.voelzke 2009-05-11 14:50:50 UTC
Missing include file in neon leads to missing symbols on windows 2000
Comment 11 ace_dent 2009-05-20 23:02:18 UTC
Also occurred for me on Win XP SP2. Fresh OOo 3.1 install.
Comment 12 ace_dent 2009-05-20 23:10:51 UTC
Other (possibly) related issues:

Issue 100846 - Parallel installation, crash when click on Extension manager
Issue 101737 - OOo 3.1 reports extension updates available, but cannot get them
without crashing
Issue 101765 - OOo crashes when clicking extension Manager button
Issue 101856 - Extension manager crashing
Issue 102024 - soffice crashed whilst checking for updates to extensions
Issue 102060 - soffice crashed, with document recovery dialogue, whilst checking
for updates to extensions

Comment 13 tkr 2009-05-22 06:09:10 UTC
Comment 14 tkr 2009-06-08 09:37:42 UTC
fixed in cws tkr22
Comment 15 tkr 2009-06-08 10:40:04 UTC
TKR->TM: Please verify in CWS tkr22
Comment 16 Olaf Felka 2009-06-08 10:47:29 UTC
What exactly is fixed in this issue? The described issue or the listed issues?
Comment 17 tkr 2009-06-08 11:38:41 UTC
I missed ace_dent's comments. Only this issue was resolved by the fix.

The listed issues have nothing to do with this issue.

Comment 18 Olaf Felka 2009-06-08 11:59:56 UTC
Comment 19 Olaf Felka 2009-06-12 07:16:41 UTC
OF: Looks good on Win2k. Couldn't see a regression for other WinOS.
Comment 20 Olaf Felka 2009-06-18 15:09:24 UTC
*** Issue 101943 has been marked as a duplicate of this issue. ***
Comment 21 wope 2009-06-19 20:29:12 UTC
Set to OS All, because this error isn't Win 2000 specific
Comment 22 wope 2009-06-19 20:31:50 UTC
*** Issue 101765 has been marked as a duplicate of this issue. ***
Comment 23 Olaf Felka 2009-06-19 22:00:49 UTC
But this issue *is* Win 2000 specific.
Comment 24 Olaf Felka 2009-06-24 20:19:43 UTC
*** Issue 103072 has been marked as a duplicate of this issue. ***
Comment 25 clutz 2009-06-30 11:44:25 UTC
We tried OOo310_m14 on Win 2000 and OOo still crashes. The duplicate issue
#103072 is also still reproducible. What shall we do? Reopen this issue or
create a new issue?
Comment 26 clutz 2009-06-30 11:50:50 UTC
sorry, I ment issue #101943 is still reproducible.
Comment 27 Mechtilde 2009-06-30 11:56:20 UTC
this issue should be fixed with CWS tkr22 which is integrated in OOO310_m14.

but as clutz described the problem still exist => reopen
Comment 28 Olaf Felka 2009-06-30 12:32:19 UTC
@ tkr: Please have a look. The fix hasn't reached the master of OOO310_m14.
Comment 29 tkr 2009-07-01 07:34:49 UTC
I see the changes in OOO310_m14. My guess is that not all modules that depends
on the changes were build (specially the UCB). I will check this with RE.
Comment 30 tkr 2009-07-06 09:08:00 UTC
works with ooo310_m15 and win2000. -> fixed
Comment 31 tkr 2009-07-06 09:08:46 UTC
TKR->OF: Please verify
Comment 32 Olaf Felka 2009-07-06 11:26:31 UTC
OF: Verified in OOO310_m15. The office ist just checking, not crashing.
Comment 33 Olaf Felka 2009-07-06 11:27:21 UTC
OK in master OOO310_m15.
Comment 34 clutz 2009-07-06 13:08:36 UTC
veryfied with Win2000 and it looks OK now! Thanks!