Issue 103464 - Impress crashes when the user lock the computer
Summary: Impress crashes when the user lock the computer
Alias: None
Product: Impress
Classification: Application
Component: ui (show other issues)
Version: OOo 3.1
Hardware: Unknown Windows XP
: P2 Trivial with 6 votes (vote)
Target Milestone: OOo 3.2
Assignee: wolframgarten
QA Contact: issues@graphics
Keywords: crash
: 96761 (view as issue list)
Depends on:
Blocks: 99999
  Show dependency tree
Reported: 2009-07-11 02:57 UTC by gbpacheco
Modified: 2010-05-31 13:07 UTC (History)
7 users (show)

See Also:
Issue Type: PATCH
Latest Confirmation in: ---
Developer Difficulty: ---

Impress crash report after the error. (8.15 KB, text/plain)
2009-07-13 14:05 UTC, gbpacheco
no flags Details
A fix for this problem (DX9 canvas only, but everything else is obsolete anyway) (3.17 KB, patch)
2009-08-06 19:49 UTC, thb
no flags Details | Diff
Impress crashes when the computer is unlocked (25.58 KB, text/plain)
2009-09-17 20:27 UTC, rpadmanabhan
no flags Details
Crash Report from Vista (9.28 KB, text/plain)
2010-05-31 12:55 UTC, afritz
no flags Details

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Description gbpacheco 2009-07-11 02:57:11 UTC

Impress crashes when the user lock the computer.

- first, open an ODP file;
- start the Slide Show;
- lock the computer with the Windows key + L;
- wait some seconds;
- put the username and the password and unlock the computer.

Impress will be crash and the Document Recovery will be started.
This problem also occurs when Windows enters in the stand by state after a few

OS: Windows XP version: 3.1.0

Comment 1 wolframgarten 2009-07-13 09:01:45 UTC
Sorry, not reproducible. Have you been asked to send a crash report and did you
receive an error id? Do you use a notebook?
Comment 2 gbpacheco 2009-07-13 14:04:19 UTC
 Hi, wg!

 The Crash Report is attached. I'm using a notebook, however, the error also
occurred in desktops.
Comment 3 gbpacheco 2009-07-13 14:05:38 UTC
Created attachment 63514 [details]
Impress crash report after the error.
Comment 4 kpalagin 2009-07-13 14:35:27 UTC
Confirming with m51 on WinXP - as described.
(Crash reporter is not invoking - no stack trace).
Comment 5 wolframgarten 2009-07-13 14:40:54 UTC
Reassigned. @af: is this the same as the "hibernate-crash" we already know
about? Please have a look.
Comment 6 clippka 2009-07-14 15:41:46 UTC
this is highly duplicate to the issue that the direct x canvas crashes if

- the system goes to hibernate
- the system is locked
- a direct x screensaver or any other direct x application is started

This is happening since the implementor of the direct x canvas didn't take into
account that a system resource like a direct x device can be disposed at any
time. This needs a rewrite of the direct x canvas....
Comment 7 ohallot 2009-08-05 21:08:56 UTC
We need to fix this ASAP.

If anyone in OOo management/Hamburg needs further "stimulus" to address this
issue please contact me offline.
Comment 8 kpalagin 2009-08-06 08:06:39 UTC
try asking in dev@graphics.openoffice mailing list (you need to subscribe first)
if DX canvas can be disable or if their is another workaround.
And also vote for this issue.
Comment 9 eric.bachard 2009-08-06 18:11:23 UTC

Just reading, and wondering what directx has to do ?  If I read the default value of the configure (I do that 
myself) on windows, --disable-directx is the default.

So either the Sun version does use directx by default, or maybe we could provide a directx-free version ?

If this is important, we'd do something.
Comment 10 thb 2009-08-06 19:49:19 UTC
Created attachment 63999 [details]
A fix for this problem (DX9 canvas only, but everything else is obsolete anyway)
Comment 11 ohallot 2009-08-12 18:48:06 UTC
Disabling Directx (hardware acceleration) in the Options does indeed solve the
issue, no more crash.

Now the issue is: Why keep this as default in the packages builds, while it is
still open and ackowledged as a flaw?
Comment 12 rpadmanabhan 2009-09-17 20:26:49 UTC
Raji Padmanabhan, 9/17/09. Was able to successfully replicate the bug on 
Windows XP in build 3.1 while working on my desktop. 
Did the following steps to replicate the bug:
 - Opened a ppt using OOO Impress. 
 - Starting viewing the slideshow
 - Locked the computer by clicking Ctrl+Alt+Delete
 - Unlocked the computer, there is no activity and after sometime got a message 
saying that the impress crashed as shown in the attachment

Fixing the error is crucial especially if the impress crashes after coming from 
a stand-by mode/hibernate mode when the user is in an important 
Comment 13 rpadmanabhan 2009-09-17 20:27:53 UTC
Created attachment 64819 [details]
Impress crashes when the computer is unlocked
Comment 14 uwe.luebbers 2009-09-24 15:30:51 UTC
set target
Comment 15 groucho266 2009-09-24 16:42:34 UTC
Have reviewed and applied the patch that was kindly provided by THB.

SVN revision is 276425.
Comment 16 groucho266 2009-10-06 13:41:10 UTC
@wg: Please verify.
Comment 17 wolframgarten 2009-10-13 13:56:26 UTC
Comment 18 groucho266 2009-11-02 11:01:49 UTC
*** Issue 96761 has been marked as a duplicate of this issue. ***
Comment 19 afritz 2010-05-31 12:52:52 UTC
OOo 3.1.1 and Vista has the same problem.
I need a fix for this issue.
Alexander Fritz
Comment 20 afritz 2010-05-31 12:55:28 UTC
Created attachment 69725 [details]
Crash Report from Vista
Comment 21 wolframgarten 2010-05-31 13:07:24 UTC
If you have a closer look than you will see that this is already fixed. Please
update to version3.2.