Issue 103555 - Document Recovery Tool can't start Error Report Tool
Summary: Document Recovery Tool can't start Error Report Tool
Status: CLOSED FIXED
Alias: None
Product: General
Classification: Code
Component: ui (show other issues)
Version: OOO310m11
Hardware: Other Windows XP
: P3 Trivial (vote)
Target Milestone: ---
Assignee: thorsten.martens
QA Contact: issues@framework
URL:
Keywords: oooqa
Depends on:
Blocks:
 
Reported: 2009-07-15 05:27 UTC by darford
Modified: 2010-10-18 08:01 UTC (History)
3 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description darford 2009-07-15 05:27:34 UTC 
1)OO 3.1.0 crashed while I was using Mail Merge.
2)I restarted.  The OpenOffice.org Document Recovery tool recovered my document 
successfully.  Then, it displayed the message "A report of the crash was created 
to help identify the reason why OpenOffice.org crashed.  Click 'Next' to get to 
the Error Report Tool."
3)I pressed next.
4)The error report tool did not appear as promised. How do I finish the bug 
report for my crash?
5)OO 3.1.0 hung while I was trying to reproduce the crash.  I had to kill it 
with Windows Ctrl-Alt-Delete.  Same result 2-4 as for the crash...

Crashes with MailMerge seem to be frequent, but not easily repeatable.  Please, 
if you absolutely have to have a crash report to work on the crash issues, then 
either the user absolutely needs some way to obtain a crash report (or an 
identifiable crash report # if automatically submitted to Sun).

Please clarify: I think that this means that OO generated the crash report, but 
didn't actually send it to Sun.  Even if it did transmit, is it useful without 
any way of associating it with the user report of activity leading up to the 
crash?
Comment 1 michael.ruess 2009-07-15 08:44:54 UTC 
Framework issue.
Comment 2 Rainer Bielefeld 2009-07-25 17:09:48 UTC 
My experience is that the Error Report Tool more or less never works correctly,
may be 1% of my crashes causes ERT to do its work :-(

Steps to reproduce: 
1. Reproduce crash in Issue 103808
2. Restart OOo
3. Restart document recovery
   expected: Error Report Tool should start after document recovery
   actual: ERT does not start.

Currently I can't decide whether this really is a DEFECT or whether my crashes
are of a sort for what ERT has not been designed; pls feel free to modify Issue
Type to ENHANCEMENT if you find out that the tool only has to b improved.
Comment 3 Mechtilde 2010-01-17 14:07:51 UTC 
The problem is that without any crash report it is difficult to fix it because
we don't know why it crashes.
Comment 4 Olaf Felka 2010-10-18 08:00:49 UTC 
I've tested with OOO330 (see issue 114793). Crashrep is working for me.
Comment 5 Olaf Felka 2010-10-18 08:01:38 UTC 
...