Issue 104421 - install reports quickstart running and stops
Summary: install reports quickstart running and stops
Alias: None
Product: Installation
Classification: Application
Component: code (show other issues)
Version: DEV300m50
Hardware: PC (x86_64) Windows Vista
: P2 Trivial with 1 vote (vote)
Target Milestone: OOo 3.2
Assignee: Olaf Felka
QA Contact: issues@installation
Keywords: oooqa, regression
: 105337 105862 106589 107738 109630 109937 110120 113630 (view as issue list)
Depends on:
Blocks: 99999
  Show dependency tree
Reported: 2009-08-22 01:04 UTC by carlf
Modified: 2010-11-21 13:10 UTC (History)
5 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

lofile of starting the installation (948.48 KB, text/plain)
2009-10-20 12:10 UTC, Mechtilde
no flags Details

Note You need to log in before you can comment on or make changes to this issue.
Description carlf 2009-08-22 01:04:09 UTC
Dev300 m50, m54, & m55 install in Windows 7 64 bit but do not install in Vista
64 bit.  As soon as jre installation completes and Open Office installation
starts an error message occurs indicating that Quickstart is running for version
3.2 even though version 3.1 or no version is installed. In either case, the Task
Manager shows that no Open Office applications are running.
Comment 1 pkraszewski 2009-09-16 10:44:00 UTC
Confirmed on 2 different machines - one running Win7 64 bit and one running Win7
32 bit.

Both cases were upgrades from OOO 3.1.0. A assured that no part of OOO runs
during upgrade, even killing the OOO program directory and profile on disk in
the most desperate attempt. More interesting, re-installation of previously
flawless 3.1.0 failed with exactly the same message. Even more interesting,
uninstallation fails with the very message.

This _may_ suggest than Microsoft has planted something in system that prevents
OOO 3.1.x (un/re/-)installation or upgrade inbetween 3.1.0 and 3.1.1 OOO releases.
Comment 2 plumblord 2009-09-19 02:22:26 UTC
Hello Friends,
I have also had a problem installing OpenOffice. My problem began when I made a 
rookie mistake and manually deleted 3.1.0 from my laptop. I then downloaded 
3.1.1 and got this message 3.1
"Please exit 3.1 and the 3.1 Quickstarter before 
you continue. If you are using a multi-user system, also make sure that no 
other user has OpenOffice3.1 open."

Here are my attempts at solving this issue to date:

1) Manually delete all instances of OpenOffice from this laptop.
2) Download both 3.1.0 and 3.1.1 and attempt to install multiple times. Each 
attempt results in the same error message. (see above)
3) CCleaner, I used all cleaning functions available.
4) Microsoft Uninstall Utility. This program apparently did it's thing.
5) Checked out solutions via this web site.
Comment 3 carlf 2009-09-19 13:50:54 UTC
This problem is not present in build OOo-Dev_DEV300_m59_Win32Intel_install_en-US.exe
Comment 4 Rainer Bielefeld 2009-09-24 17:51:35 UTC
Modified Version due to report
Comment 5 Olaf Felka 2009-09-28 12:12:59 UTC
*** Issue 105337 has been marked as a duplicate of this issue. ***
Comment 6 Rainer Bielefeld 2009-09-30 06:28:46 UTC
Issue 100470 is fixed for 3.1?!
Comment 7 Mechtilde 2009-10-12 15:15:12 UTC
I can confirm the problem under Vista 64 bit

Windows Installer clean Up is without any success here
Comment 8 Mechtilde 2009-10-12 15:20:26 UTC
I can confirm it with OOO320_m1
Comment 9 Olaf Felka 2009-10-19 17:21:28 UTC
We haven' found a valid way to reproduce. If we declare this as a release
stopper we need a case.
Comment 10 Mechtilde 2009-10-20 12:10:58 UTC
Created attachment 65473 [details]
lofile of starting the installation
Comment 11 2009-10-20 14:28:32 UTC
Please check the following in your system:
First the OFFICEINSTALLLOCATION is read from the Windows registry. You can find
the value in the Windows registry at HKLM(or
HKCU)/Software/ .
Exists the path "OFFICEINSTALLLOCATION/program" ? If it does not exist, there is
probably a new Windows behavior concerning the resulting error, so that the
CustomAction returns, that the Office is still running.
So you have two chances:

1. Remove the entry from the registry, if you already removed the directory


2. Create the directory "OFFICEINSTALLLOCATION/program", maybe

But remember: Never remove an by deleting the files. This leads
to an inconsistent state in the Windows registry. The product can only be
removed by the Windows Installer service.

Comment 12 carlf 2009-10-20 15:49:47 UTC
Since open office is continually updated the environment no longer represents
the failure.  The suggested registry entries "Layers" no longer exist.
In an attempt to fulfill the request the following is a dump of the registry zone.
Windows Registry Editor Version 5.00



[HKEY_CURRENT_USER\Software\\OOo-dev 3.2]

[HKEY_CURRENT_USER\Software\\OOo-dev 3.2\ShellNew]

[HKEY_CURRENT_USER\Software\\OOo-dev 3.2\StartMenu]
Comment 13 Olaf Felka 2009-10-21 10:05:02 UTC
Setting target according to the decision that this will be a 3.2 stopper.
Comment 14 Olaf Felka 2009-10-21 10:05:59 UTC
*** Issue 105862 has been marked as a duplicate of this issue. ***
Comment 15 dirk.voelzke 2009-10-21 18:20:22 UTC
Fixed in cws installer11 in module setup_native
Comment 16 dirk.voelzke 2009-10-22 10:18:35 UTC
Please verify.
Comment 17 Olaf Felka 2009-10-22 13:49:31 UTC
OF: The fix looks good for me in cws installer11
Comment 18 Olaf Felka 2009-11-04 10:48:45 UTC
*** Issue 106589 has been marked as a duplicate of this issue. ***
Comment 19 joerg.skottke 2009-11-05 05:17:14 UTC
CC me
Comment 20 joerg.skottke 2009-11-05 05:18:51 UTC
Just a note for me: Same holds true on deinstallation. The Keys below 


prevent deinstallation on 64 bit Windows.
Comment 21 carlf 2009-11-05 13:03:42 UTC
This issue appears to be fixed in version 3.2.0 for both Vista 64 bit and
Windows 7 64 bit.
Comment 22 Mechtilde 2009-12-17 14:31:11 UTC
*** Issue 107738 has been marked as a duplicate of this issue. ***
Comment 23 Olaf Felka 2010-02-26 10:51:14 UTC
*** Issue 109630 has been marked as a duplicate of this issue. ***
Comment 24 Olaf Felka 2010-03-15 08:29:23 UTC
*** Issue 110120 has been marked as a duplicate of this issue. ***
Comment 25 Olaf Felka 2010-03-15 08:31:30 UTC
*** Issue 109937 has been marked as a duplicate of this issue. ***
Comment 26 delkd 2010-07-13 06:07:52 UTC
open office 3.2 was downloaded three different times and each time install did not 
work for vista operating system.  
the message was, exit open office 3.1 and go to quickstart, i have 3.0

thank you, other people seem to have the same message as i see below
Comment 27 Rainer Bielefeld 2010-07-24 14:16:28 UTC
I read that Issue 104421 should have been fixed for 3.2, but we still have some
reports for 3.2 and later (Issue 113393, Issue 113144). How can that be?
Comment 28 Mechtilde 2010-07-25 19:06:29 UTC

I comment it the two issue you citate
Comment 29 Olaf Felka 2010-11-21 13:10:30 UTC
*** Issue 113630 has been marked as a duplicate of this issue. ***