Apache OpenOffice (AOO) Bugzilla – Issue 110102
The user interface language cannot be determined.
Last modified: 2013-06-06 20:42:10 UTC
Fatal Error The application cannot be started The user interface language cannot be determined. --------- Immediately after installation of OOo-Dev300_m74_Win32Intel_install_en_US.exe ----- Tried installing twice Windows 7 Professional 64 bit
Have you removed your user setting folder in your ...\AppData\Roaming\... directory? Please try this and restart OOo-Dev.
I tried removing user folder as suggested. no change in behavior.
I have had a similar error message, when the folder for the user directory was not accessible because of a wrong entry in the file bootstrap.ini. Please open the file bootstrap.ini (in OOo-dev 3/program) with an editor and have a look at the line beginning with UserInstallation= For WinXP it is UserInstallation=$SYSUSERCONFIG/OOo-dev/3. [BTW, for a development snapshots I replace it with UserInstallation=$ORIGIN/../.. to get the user directory in the same folder as the program.]
Correcting the entry in bootstrap.ini solved my problem as well. However, this error should not happen in the first place. Was introduced somewhere between m72 (is OK) and m76 (broken).
*** Issue 110789 has been marked as a duplicate of this issue. ***
cd: First of all OOo cannot run without user installation. To change this it would take much time. An accessible user installation is a mandatory requirement to use OOo. The error message itself is irritating and doesn't provide any useful information to solve the problem. Unfortunately this error message is displayed when the start up process is in a early stage. Therefore most messages are hard-coded into the source code as we cannot access the language-dependent resource system. I doubt that this issue is dependent on 110720. cd->tm: Could you please provide me a reproducible scenario.
Reproducible with "Ooo-Dev 3.3 English version English UI WIN XP: [DEV300_m76 (Build ????)]"! I get the reported error message in German. I upgraded from "Ooo-Dev 3.2.1 multilingual version English UI WIN XP: [OOO300m14 (Build 9489)]" with a special detail: I unselected all modules except WRITER during custom installation, no idea whether that detail is important. I did NOT see that problem with "Ooo-Dev 3.3.0 multilingual version English UI WIN XP: [DEV300m74 (Build 9487)]"! That's a serious problem
The issue persists with DEV300_m77 (on Windows 7 Professional 32 bit Russian language for user interface, locale set as Belarus), installed after 320_m15 with the user profile preserved.
My upgrade from m76 to m77 was without problems
Although I had no problems m76>m77, I now have it with m78. Using Win Vista Home Basic. tried changing the line in bootstrap.ini but didn't help.
I had this problem with m76 on Win2k SP4. I have it again with m80 (I did not install any other version in between). The previous solution does not work anymore (changing bootstrap.ini does not solve the issue). Should be changed to P1 as I am not able to start OOo.
Just some further information: Win2k SP4 English locale OOo installed in: L:\Programs\Text\OOo-dev Application Data: C:\Documents and Settings\Administrator\Application Data\OOo-dev\3 Contents of bootstrap.ini file: [Bootstrap] BaseInstallation=${OOO_BASE_DIR} InstallMode=<installmode> ProductKey=OOo-dev 3.3 UserInstallation=$SYSUSERCONFIG/OOo-dev/3 [ErrorReport] ErrorReportPort=80 ErrorReportServer=report.services.openoffice.org
Apologies, OOo install directory is: OOo installed in: L:\Programs\Text\OOo-dev 3 There is a second directory: L:\Programs\Text\OOo-dev (of only a few 100 kb). I believe this is from an older install.
The problem persists with the 300 m80 build in Windows 7 Russian, even if I install the RU language pack.
I was able to solve the issue, but only after: 1.) uninstalling OOo 2.) deleting ALL OOo-related directories 3.) reinstalling OOo will start now. It was necessary to delete every old directory. Plain uninstall did not help! I have searched the web for similar cases. One is described on http://ubuntuforums.org/showthread.php?t=586455&page=2, although it is Linux-related. My case is a Win2k. However, the common points are that I too uninstalled at some point the OOo to have a "clean install". This seems to have resulted in a number of adverse consequences. A newer install on an unintalled version seems to cause a lot of troubles. It is necessary to delete ALL previous directories in order to work again. This is a pain, because I had a number of dictionaries installed, which are now gone.
I have just recently installed Mandriva Linux 2009 on a computer, which results in automatic installation of OpenOffice.org 3.0. The program worked for awhile, and then one day I tried to start it and got the splash screen, followed by a window that says "OpenOffice.Org 3.0 - Fatal Error The application cannot be started. The user interface language cannot be determined. This happens regardless of which component of OpenOffice I try to open. I have tried to uninstall and reinstall a number of times but that does not help. I have also attempted installation of OpenOffice 3.4, but I get messages indicating that I would need to install glibc_2.11. Just a little reading on that subject leads me to believe that a major reconfiguration of the system would be necessary to do that. Comments on this thread do not seem to address this issue directly. Do I need to find all the directories installed by OpenOffice and delete them before reinstalling? Where do I find these directories? I would appreciate any help. Ray Schumacher
(In reply to rjs485 from comment #17) > I have just recently installed Mandriva Linux 2009 on a computer, which > results in automatic installation of OpenOffice.org 3.0. The program worked > for awhile, and then one day I tried to start it and got the splash screen, > followed by a window that says "OpenOffice.Org 3.0 - Fatal Error The > application cannot be started. The user interface language cannot be > determined. This happens regardless of which component of OpenOffice I try > to open. I have tried to uninstall and reinstall a number of times but that > does not help. I have also attempted installation of OpenOffice 3.4, but I > get messages indicating that I would need to install glibc_2.11. You can try with these builds that work on older linux distros: http://people.apache.org/~arielch/packages/r1372282-glibc-2.5/ > Comments on this thread do not seem to address this issue directly. Do I > need to find all the directories installed by OpenOffice and delete them > before reinstalling? First you have to uninstall all previous OpenOffice.org packages with the package manager that uses Mandriva. Make sure there are no folder left after the installation. And resetting your user profile might be useful too. > Where do I find these directories? Did you install OpenOffice.org from Mandriva's repositories or downloaded from www.openoffice.org? If the later, directories are in /opt/openoffice.org/ /opt/openoffice.org3/
Created attachment 80786 [details] Still cannot run openoffice.org 3.0
Thank you for your prompt response. Here is what happened when I followed your advice. First of all, there is no openoffice directory in the /opt folder. I did find the folder /usr/lib/ooo-3.0, which I deleted after using Software Installer to remove the openoffice.org program. Then, I reinstalled openoffice.org from the Mandriva repositories. This did not produce any directories in the /opt folder, did reinstall the /usr/lib/000-3.0 folder, and gives the same problem I had before - - none of the openoffice programs will open, the same error message appearing, to the effect that the user language interface cannot be determined. I have looked through /usr, /etc, /opt, /var, /root, /boot, and even /bin and /sbin directories, but cannot find any other directories installed by openoffice. I did check out the 3.4 builds for which you gave me a link. I don't know which one to use, since there are no instructions on the web page. Please advise.
Comment on attachment 80786 [details] Still cannot run openoffice.org 3.0 Not a useful att., simple copy of comment!
(In reply to rjs485 from comment #20) > Thank you for your prompt response. Here is what happened when I > followed your advice. > > First of all, there is no openoffice directory in the /opt folder. This is because you are using the OpenOffice provided by Mandriva. The OpenOffice downloaded from www.openoffice.org installs always in /opt > I did check out the 3.4 builds for which you gave me a link. I don't > know which one to use, since there are no instructions on the web page. I don't know if your system is 32 or 64 bit. You have to download one of the files under "Full installation sets". IIRC Mandriva uses RPM, so choose Linux Intel RPM - if your system is 32 bit Linux x86-64 RPM - if your system is 64 bit Extract the compressed file, it has a folder containing a lot of RPMs, the easiest way is to install all of them, then install the package inside the folder desktop-integration that suits Mandriva.
Please see comment 18. You advised me that I would find a link to a 3.4 build that would work with older Linux distros at http://people.apache.org/~arielch/packages/r1372282-glibc-2.5/ so I downloaded the tar file, decompressed, and installed. Same problem as before, openoffice will not run, demands glibc_2.11, curiously in contrast with the glibc_2.5 designation at the end of your link. Thanks again for your help, but I still have a nonfunctional openoffice installation.
(In reply to rjs485 from comment #23) > Please see comment 18. You advised me that I would find a link to a 3.4 > build that would work with older Linux distros at > > http://people.apache.org/~arielch/packages/r1372282-glibc-2.5/ > > so I downloaded the tar file, decompressed, and installed. Same problem as > before, openoffice will not run, demands glibc_2.11, curiously in contrast > with the glibc_2.5 designation at the end of your link. > > Thanks again for your help, but I still have a nonfunctional openoffice > installation. Quite impossible, this version does not require glibc_2.11, and is known to function in very old systems, see Bug 119385 How are you launching the program? Please try from the command line with the full path to /opt/openoffice.org3/program/soffice
Thanks again for the prompt response. Your method of invoking swriter from console is almost exactly what I did, since it did not start from the Mandriva menu. In fact, I navigated the console to the /opt/openoffice.org3/program folder and then invoked ./swriter, which should work the same way as your instructions. I have already uninstalled the build at the link you gave me, but I will gladly reinstall, just so I can send you the console display saying that the program needs glibc_2.11. My own suspicion would be that the link target was inadvertently changed. I did use the "full installation" tar. Is it possible that I need to install the -devel program for my version of glibc? I am not a c programmer, but I have had experiences like this when the -devel program wasn't installed.
Eureka! Solved myself! Your link page was correct, but the correct file to download was in the "full ARCHIVED sets" rather than the "full INSTALLATION sets". Close was good enough. Thank you very much. I consider the issue closed. By the way, I also discovered how to link Software Manager (RPMdrake) to local hard disk drive files. Open Software Manager, Options, media manager, file, install custom medium.