Issue 111134 - Installation error: openoffice30.msi not found
Summary: Installation error: openoffice30.msi not found
Status: CLOSED NOT_AN_OOO_ISSUE
Alias: None
Product: Installation
Classification: Application
Component: ui (show other issues)
Version: OOo 3.2
Hardware: HP (PA-RISC) Windows Vista
: P3 Trivial (vote)
Target Milestone: ---
Assignee: ab
QA Contact: issues@installation
URL:
Keywords: needmoreinfo, oooqa
Depends on:
Blocks:
 
Reported: 2010-04-24 20:20 UTC by amkaiser
Modified: 2010-05-07 05:25 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

Attachments
Add an attachment (proposed patch, testcase, etc.)

Note You need to log in before you can comment on or make changes to this issue.
Description amkaiser 2010-04-24 20:20:24 UTC 
When trying to install Openoffice 3.2, it would not let me do it but always get 
stuck, stating that "openoffice30.msi" could not be located.

Following that, error 1714. The older version of Openoffice.org 3.2 cannot be 
removed. Contact your technical support group.

Any idea how to overcome?
Comment 1 amkaiser 2010-04-24 21:01:36 UTC 
P.S. I tried to reinstall the older version OO30 but that won't work either 
stating that a newer version first needs to be removed (which could 
parenthetically not be installed).
Catch 22: Is it cheaper and less nerve racking to buy Microsoft Office?
Comment 2 Rainer Bielefeld 2010-04-25 09:54:31 UTC 
Not reproducible  with latest developer snapshots and WIN XP.

Not a valid bug report!

@reporter
This is the Issue Tracker system, not a helpdesk! You can get help from the
public users mailing list users@openoffice.org or on the forum at
<http://user.services.openoffice.org/en/forum/>
Pls. feel free to reopen the issue if discussion with other users will have lead
to useful bug report information.

The question is when and why your installation tries to find "openoffice30.msi",
the correct installation file is "openofficeorg32.msi". 

Before you file further issues or post again here, please read our guidelines on
<http://qa.openoffice.org/issue_handling/pre_submission.html> and  
<http://www.openoffice.org/bugs/bug_writing_guidelines.html>, then select
correct information for all Issue Tracker selection fields, 
contribute a clear step by step instruction containing all observations (error
messages ...), _every_key_press_and_every_mouse_click_ how to reproduce the
problem, and explain why you believe that your results are unexpected.
That means (for example): 
 do not write something like "I am not able to ...", but
  6. left mouse click on …
     expected: …, color of … changes, … 
     actual: no …., color remains white, no …

Screenshots might help to explain the problem.

Please 
- always specify your OOo version, localization, download source
  you used for your tests!
- Always contribute a meaningful Summary

I will close the issue finally within 10 days if we don't get required
additional information.
Comment 3 Rainer Bielefeld 2010-05-07 05:25:05 UTC 
Looks more like a WIN Installer problem, we had similar reports suggesting
resolutions like on
<http://support.microsoft.com/default.aspx?scid=kb;en-us;290301>. 

Closing due to reporter's inactivity.