Issue 112165 - Uninstall - Impossible??
Summary: Uninstall - Impossible??
Status: CLOSED NOT_AN_OOO_ISSUE
Alias: None
Product: General
Classification: Code
Component: code (show other issues)
Version: version58
Hardware: Unknown Windows Vista
: P2 Trivial (vote)
Target Milestone: ---
Assignee: thorsten.martens
QA Contact: issues@framework
URL:
Keywords: needmoreinfo, oooqa
Depends on:
Blocks:
 
Reported: 2010-06-06 16:15 UTC by jr48joh
Modified: 2010-06-20 17:01 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description jr48joh 2010-06-06 16:15:34 UTC 
I try to unintall OO and I get a dialog box which says to close out of the 
program first. I am not in the program. I had unstalled a privous version and 
apparently not all items in the install were removed. So I figured the unstall 
information was deleted before the program was deleted and the OS (Vista32 sp2) 
couldn't complete the unstall process. So then I decided to reinstall the 
program, but I get a similiar dialog box which tells me to close out of the 
program first. Is there a manual way to uninstall all this -
Comment 1 Rainer Bielefeld 2010-06-07 04:37:34 UTC 
Really version 58? What was the old OOo version? Localization?
Much qeuired information is missing in the report.

Related to Issue 106637, Issue 104421

@jr48joh:
This is the Issue Tracker system, not a helpdesk! You can get help from the
public users mailing list users@openoffice.org or on the forum at
<http://user.services.openoffice.org/en/forum/>

Pls. feel free to reopen the issue if you find out that the problem still exists
in a current stable version (3.1.1 or later).

May I ask you to read our guidelines on
<http://qa.openoffice.org/issue_handling/pre_submission.html> and  
<http://www.openoffice.org/bugs/bug_writing_guidelines.html> before you file
further issues or post again here? Then please select correct information for
Issue Tracker selection fields Component, Subcomponent, Platform, OS, Version,
Priority (generally: leave '3'), 
contribute a clear step by step instruction containing all observations (error
messages ...), EVERY key press and EVERY mouse click how to reproduce the
problem, and explain why you believe that your results are unexpected.
That means (for example): 
 do not write something like "I am not able to ...", but
  6. left mouse click on …
     expected: …, color of … changes, … 
     actual: no …., color remains white, no …

Screenshots might help to explain the problem.
Comment 2 Joost Andrae 2010-06-07 10:23:29 UTC 
you should close the OOo QuickStart application within the system tray before
you try to deinstall
Comment 3 Mechtilde 2010-06-20 17:01:30 UTC 
invalid -> closed