Issue 113114 - check for update
Summary: check for update
Alias: None
Product: Build Tools
Classification: Code
Component: www (show other issues)
Version: OOO320m17
Hardware: Unknown Windows, all
: P2 Trivial (vote)
Target Milestone: ---
Assignee: Olaf Felka
QA Contact: issues@tools
Keywords: oooqa
: 113106 (view as issue list)
Depends on:
Reported: 2010-07-13 08:29 UTC by ooo
Modified: 2010-07-21 11:37 UTC (History)
5 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

messagebox (26.87 KB, text/plain)
2010-07-13 08:30 UTC, ooo
no flags Details
xp screenshot - look at the OOo-Installer icon (745.86 KB, image/png)
2010-07-13 09:18 UTC, andreschnabel
no flags Details
installation file fragment (1.48 KB, application/x-compressed)
2010-07-13 09:50 UTC, epix
no flags Details
In attachment the downloaded file (1.48 KB, text/plain)
2010-07-13 09:52 UTC, ooo
no flags Details

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Description ooo 2010-07-13 08:29:09 UTC
"Check for updates" downloads a 
file "OpenOffice.org_3.2.1_Win_x86_install_de.exe", size 2,89 kb. After 
choosing the button "Install" there is a messagebox:
"16bit MS-DOS Subsystem
The NTVDM CPU has encountered an illegal instruction."
The installation fails.
VISTA 32bit

Under WIN7 64bit with OOo3.2.0 I get the following message:
"Die Version dieser Datei ist nicht mit der ausgeführten Windows-Version 
kompatibel. Öffnen Sie die Systeminformationen des Computers, um zu überprüfen, 
ob eine x86 (32bit)- oder eine x64-(64bit)-Version des Programms erforderlich 
ist, und wenden Sie sich anschließend an den Herausgeber der Software."
Comment 1 ooo 2010-07-13 08:30:20 UTC
Created attachment 70582 [details]
Comment 2 Mechtilde 2010-07-13 08:49:59 UTC
I can confirm it with Vista 64 bit

I also get the same error message under Vista 64 bit
Comment 3 epix 2010-07-13 08:59:31 UTC
Can confirm with vista 32 bit
Comment 4 Joost Andrae 2010-07-13 09:04:00 UTC
ja->of: please check.
Comment 5 andreschnabel 2010-07-13 09:17:11 UTC
problem was also reported for Win XP this looks as if a wrong file is being
downloaded (see screenshot)
Comment 6 andreschnabel 2010-07-13 09:18:23 UTC
Created attachment 70584 [details]
xp screenshot - look at the OOo-Installer icon
Comment 7 Joost Andrae 2010-07-13 09:27:00 UTC
I've checked the MD5 checksums against the files we've archived locally before
uploading to mirror master. Files on mirrors did not change:

61c037f69d8dfb9f23ca91a3f8d57f9d  OOo_3.2.1_Win_x86_install-wJRE_de.exe
9af43fdf0c2c5e6456d822b19b250e73  OOo_3.2.1_Win_x86_install_de.exe

The user should check if he gets the same MD5SUM
Comment 8 andreschnabel 2010-07-13 09:34:25 UTC
md5sum check will indeed fail, as k_j already reported:

file "OpenOffice.org_3.2.1_Win_x86_install_de.exe", size 2,89 kb.

I asked k_j to attach the file to this issue
Comment 9 epix 2010-07-13 09:34:29 UTC
Checksum of downloaded OOo_3.2.1_Win_x86_install_de.exe (2,89 kB)

Comment 10 epix 2010-07-13 09:50:46 UTC
Created attachment 70585 [details]
installation file fragment
Comment 11 ooo 2010-07-13 09:52:44 UTC
Created attachment 70586 [details]
In attachment the downloaded file
Comment 12 Rainer Bielefeld 2010-07-13 09:55:11 UTC
*** Issue 113106 has been marked as a duplicate of this issue. ***
Comment 13 Joost Andrae 2010-07-13 10:15:36 UTC
The attached file contains the "File not found" HTML page that has been sent
back from MirrorBrain because the file name given by the Product Update Service
was wrong. I've fixed that for all files and languages registered for 3.2.1
within PUS. The error was caused by an error within the scripting framework used
to upload and to push filenames for all webservices involved.
Comment 14 Olaf Felka 2010-07-21 11:36:51 UTC
I've seen a correct download.
Comment 15 Olaf Felka 2010-07-21 11:37:25 UTC
No pproblems reported after the fix.
Comment 16 Olaf Felka 2010-07-21 11:37:38 UTC
No problems reported after the fix.