Apache OpenOffice (AOO) Bugzilla – Issue 113479
On particular printers only 1 copy printed although No of copies > 1 and not collated
Last modified: 2010-08-24 16:21:57 UTC
there comes only 1 printout, if you select more than one print. W764 Printing over net on an HP Printer attached to another computer in the network. directly calling the printer submenu and changing the counts of printing has no effect, only 1 print every time you call printing. in addidion printing is rather slow.
Same behavior with OOO330m2 under Win Vista, "Number of copies" option is ignored if there is only one page in the document. Tested even with a virtual PDF printer. Regression from 3.2.1
NOT reproducible with "Ooo-Dev 3.3.0 multilingual version English UI WIN XP: [DEV330m1 (Build 9514)]" and HP OJ 6110 or OKIpage14ex (both directly over USB)! I will check print over network soon. My test 1. Start OOo 3 2. Create new WRITER document 3. Type a single word 4. Menu 'File -> Print -> General - Printer = OJ6110 - No of copies=2' <Print> 5. expected : Page will be printed 2 times actual: as expected @gerdl: What does "W764" mean? Do you really only see that with WRITER documents or also with CALC , DRAW? Please contribute a detailed step bay step instruction!
@rainerbielefeld I can see this behavior in all application (Writer, Calc, Draw). One page document is printed only one time. If the document has two or more pages is printed correctly if the option "Collate" is checked.
I can confirm all observations in comments from vitriol, but only for FreePDF. The problem seems to be printer (driver) related.My other "real" printers do not show the problem. Currently it seems that there might be affected only printers, but it's a serious, very visible problem. My opinion: 3.3 blocker @vitriol, gerdl: What printers do you use?
@rainerbielefeld Hardware printer: HP LaserJet 1005 -> No problem Virtual printer: BullZip PDF Printer -> Bug
Please have a look.
I tried with a directly connected Brother MFC on Win7-64 - no problem. I will try tomorrow on a network printer. MRU->GerdL: did this already happen in OOo 3.2 or is this a new problem?
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can confirm the problem with oo33m1 on vista 32 and FreePDF Virtual Printer ( FreePDF 4.02) no copies are printed no problems so far with oo32/oo321 i remember prior version of oo33 crashed, if i tried to print copies...
correct function with 3.2.1 and the prior versions and the old print dialog. now with version 330m2 and win7 64 bit: just one print 1. same behaviour with calc prints 2. same with win7 32 bit on a netbook 3. directly to a printer (HP 4000TN) with hp universal print driver via usb to parallel cable; same behaviour 4. not marking collate: the wanted prints are coming, but they are sortet not collate 5. not marking collate: duplex-printing is working, printing pages 1-2 1-2 3 3 my result: when marking collate more than 1 prints doesn`t work. but same behaviour when printing with adobe reader: read in a pdf document with more than one pages try to print the actual page for two times only 1 pages comes from the hp-Printer ???? i know this behaviour about the last 5 years
Also NOT reproducible with "Ooo-Dev 3.3.0 multilingual version English UI WIN XP: [DEV330m1 (Build 9514)]" and HP DeskJet 715 connected to an other WIN XP PC via network.
MRU->PL: could you please have a look. I cannot confirm, that printing copies does not work in general. The only thing I can see is, that disabling the option "Collate" does not have an influence - printing multiple copies will ALWAYS be collated. Maybe this is the reason why on some printers copies won't print...?
Should we expect a PDF "printer" to actually honor the copy count ? This has (not quite) worked in the past because OOo implemented copies by actually printing a page multiple times instead of telling the driver to do copies, but is not the behavior I'd expect of a PDF printer in the first place (what good would five identical pages in a PDF be ?). Regarding the HP400TN: if it doesn't work when printing from acrobat reader either, I'd say that is a driver problem. All I can say that 2 copies work exactly as expected, collated or not collated, on the two printer available to me (Xerox DocuPrint N24 and Xerox WorkCentre 232). This was using Windows 7, 64bit and OOO330m1.
Now found an HP 960c where the collate/no collate problem exists; however no problems with copy count.
Observed: HP960C - on Windows 7 (64bit) - works as expected (collate/not collate) - on Windows XP - did not work as expected; the driver claims to only support 1 copy per job and in this case our code (manually doing the copying) would always output collated -> fixed in CWS ooo33gsl04 Any printer on MacOS - using native dialog - works as expected - NOT using native dialog - did not work as expected, output would always be collated -> fixed in CWS ooo33gsl04
As for FreePDF: I installed it and debugged; the printer driver claims to support 9999 copies here, so OOo sets the copycount and sends every page once. The resulting document holds only one copy. This is what I expected from a PDF printer; of course for every real printer that would be a bad bug. All three printers I have access to print the stated amount of copies from Windows 7, so I cannot reproduce the "single page document does not work with copy count" problem. Any ideas for how to treat that are welcome.
Should anyone still have a problem with the copy count one can use the "create single jobs for collated output" checkbox on the "Options" TabPage of the print dialog as a workaround; this will produce N print jobs for N copies. Caution though, if you use banner pages, then for each job of course a banner page will appear. Again, if someone still has problems with the copy count, for 3.4 another option could be done doing copies always "manually" in a single print job, which would take longer to print of course. fixed the collation issues in CWS ooo33gsl04
please verify in CWS ooo33gsl04
Verified in CWS ooo33gsl04.
Checked fix in OOO300m5.