Apache OpenOffice (AOO) Bugzilla – Issue 114664
Right-clicking on some properties of file in OS shell causes Explorer crash
Last modified: 2021-05-13 11:34:26 UTC
In case Windows (7, Home Premium x64) Explorer crashes on "Summary" and "Document Satistics" tabs of file properties. And it is ONLY if some non-OpenOffice.org files (*.doc, *.xls, *.docx) are associated with OpenOffice.org (3.X). There are a link to the dump file: http://cid-757b0a81fd4f83c1.office.live.com/self.aspx/.Documents/For%20Tech%20Support/explorer.exe.1420.dmp You can see difference between file properties applets if you set OpenOffice.org as default handler for Office programs and if not: http://cid-757b0a81fd4f83c1.office.live.com/self.aspx/.Documents/For%20Tech%20Support/If^_OpenOffice^_is^_default^_for^_doc.PNG http://cid-757b0a81fd4f83c1.office.live.com/self.aspx/.Documents/For%20Tech%20Support/If^_Another^_Program^_is^_default^_for^_doc.PNG
If you need more information, there is complete dump of event. Total size of dump file is 224MB, but Windows Live SkyDisk have limitation - 50MB per file. So, file is splitted to 6 parts plus CRC file. Total Commander used there, but you can combine with any other application. Link to parts: http://cid-757b0a81fd4f83c1.office.live.com/self.aspx/.Documents/For%20Tech%20Support/explorer.exe.4380.001 http://cid-757b0a81fd4f83c1.office.live.com/self.aspx/.Documents/For%20Tech%20Support/explorer.exe.4380.002 http://cid-757b0a81fd4f83c1.office.live.com/self.aspx/.Documents/For%20Tech%20Support/explorer.exe.4380.003 http://cid-757b0a81fd4f83c1.office.live.com/self.aspx/.Documents/For%20Tech%20Support/explorer.exe.4380.004 http://cid-757b0a81fd4f83c1.office.live.com/self.aspx/.Documents/For%20Tech%20Support/explorer.exe.4380.005 http://cid-757b0a81fd4f83c1.office.live.com/self.aspx/.Documents/For%20Tech%20Support/explorer.exe.4380.006 http://cid-757b0a81fd4f83c1.office.live.com/self.aspx/.Documents/For%20Tech%20Support/explorer.exe.4380.crc
TM->CD: Not reproducible with a recent OOo build on 2 different mashines, running Win7. But the dump files may have some information. So please have a look. Thanks.
For TM If you need, I'll produce one more dump, but from completely another computer, with Windows 7 Enterprise x32, AMD-based. It goes to exactly the same crash at exactly the same conditions. In both cases the rule is to have MS Office installed: on W7 Home Premium x64 there is MS Office 2010, on W7 Enterprise x32 -- MS Office 2007. To clearly reproduce a problem, you must on computer, having both MS Office and OpenOffice installed, (a) associate with *.doc files an OpenOffice as default handling program. (b) try to right-click in Explorer *.doc file, created with MS Word and choose one of mentioned tabs on properties Sometimes, you obtain an error even for *.doc files, created with OpenOffice, sometimes MS Word-created file may not be buggy. But you definitely will obtain an error if you have both Offices installed. Hope it helps, Eugenijus
reproducible