Issue 115692 - Printing envelopes on LaserJet fails with error message "Media source option not available"
Summary: Printing envelopes on LaserJet fails with error message "Media source option ...
Alias: None
Product: Writer
Classification: Application
Component: printing (show other issues)
Version: OOo 3.3 RC5
Hardware: Mac Mac OS X 10.6
: P3 Trivial (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
Depends on:
Reported: 2010-11-20 01:07 UTC by herbinator
Modified: 2017-05-20 10:44 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

error message (34.36 KB, image/jpeg)
2011-02-28 16:49 UTC, herbinator
no flags Details
More info (948 bytes, application/rtf)
2011-02-28 17:47 UTC, herbinator
no flags Details

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Description herbinator 2010-11-20 01:07:51 UTC
Template for printing envelopes was done with OOo 3.2. When trying to print with
OOo 3.3 RC5, the dialog for printing looks now different to OOo 3.2 (that's
fine). However, when changing the lower dialog window to "Paper Feed" and
"Manual Envelope" I am getting now the error message:
"The Media Source option, Manual Envelope, is not available when the destination
paper size is set to US Letter. - To scale to fit to Envelope Monarch, click
Continue. To keep Media Source at its current setting, click Cancel."
Page size is set to 9.5" x 4.13" (Envelope #10), nothing has changed from OOo 3.2.
Comment 1 h.ilter 2010-12-07 13:09:28 UTC
@herbinator: Which printer you use?
Comment 2 herbinator 2010-12-07 15:45:13 UTC
My LaserJet is a Dell 2330dn
Comment 3 herbinator 2011-02-28 16:49:04 UTC
Created attachment 75947 [details]
error message
Comment 4 herbinator 2011-02-28 17:47:57 UTC
Created attachment 75948 [details]
More info
Comment 5 Rainer Bielefeld 2014-05-18 05:58:18 UTC
Comment on attachment 75948 [details]
More info

After updating to the release 3.3.0 the problem still exists. More info:

OS = MAC X 10.6.6

Driver for LaserJet downloaded from Dell = Dell_2330dn_Laser_Printer version (The default driver in the MAC OS does not support envelopes.)

Default paper size in Print & Fax preferences = US Letter. That is the reason for the error message (see attachment) when setting the paper feed to "manual envelope" in the Print dialogue. If I set the default paper size to Envelope #10, then printing of envelopes is fine, but printing regular pages does not work any longer.

Again, printing envelopes with OO 3.2 was working fine.
Comment 6 Marcus 2017-05-20 10:44:47 UTC
Reset the assignee to the default "".