Issue 120155 - Help - Support displays blank help page
Summary: Help - Support displays blank help page
Alias: None
Product: General
Classification: Code
Component: code (show other issues)
Version: 3.4.0
Hardware: All All
: P3 Normal (vote)
Target Milestone: 4.0.0
Assignee: Ariel Constenla-Haile
QA Contact:
: 121807 (view as issue list)
Depends on:
Reported: 2012-07-02 23:57 UTC by Ariel Constenla-Haile
Modified: 2017-05-20 11:42 UTC (History)
3 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: 3.4.1
Developer Difficulty: ---


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Description Ariel Constenla-Haile 2012-07-02 23:57:22 UTC
Select menu "Help" - "Support".
The Help opens with a blank page.
It should display main/helpcontent2/source/text/shared/05/00000001.xhp
Comment 1 Ariel Constenla-Haile 2012-07-03 00:26:47 UTC
The code is in void SfxApplication::MiscExec_Impl( SfxRequest& rReq ) [main/sfx2/source/appl/appserv.cxx, near case SID_HELP_SUPPORTPAGE].

It creates a temporal help URL to get the Language and System arguments:

String sHelpURL = SfxHelp::CreateHelpURL( String::CreateFromAscii(".uno:HelpSupport"), String() );

The problem is that it uses a real, existing UNO command URL, so that SfxHelp::CreateHelpURL (SfxHelp::CreateHelpURL_Impl()) returns the help URL including the anchor:

This is the right anchor for that UNO commmand, in the help page main/helpcontent2/source/text/shared/main0108.xhp but is the root of the issue described here.
The code then takes this query part, including the anchor and appends it to the real help URL:

but then also appends &UseDB=no

this ends up in a wrong System: "UNIX#bm_id3159176"
Comment 2 Ariel Constenla-Haile 2012-07-04 13:16:36 UTC
Fixed in revision 1357243
Comment 3 Javier Lopez 2013-02-16 00:51:36 UTC
This bug was checked in the platform W7 64 BITS with the version AOO 3.4.1 and this bug was not find.
Javier Lopez
Comment 4 Ariel Constenla-Haile 2013-02-21 10:43:16 UTC
(In reply to comment #3)
> This bug was checked in the platform W7 64 BITS with the version AOO 3.4.1
> and this bug was not find.

The fix wasn't included in 3.4.1, quite strange you find it fixed there. It is fixed on trunk.

Setting target milestone.
Comment 5 Ariel Constenla-Haile 2013-02-21 10:45:35 UTC
*** Issue 121807 has been marked as a duplicate of this issue. ***