Issue 120980 - All moduals crash
Summary: All moduals crash
Status: CLOSED DUPLICATE of issue 121625
Alias: None
Product: QA
Classification: Unclassified
Component: tcm (show other issues)
Version: 3.4.1
Hardware: PC Windows 7
: P3 Critical
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords:
Depends on: profile-caused-crash
Blocks:
  Show dependency tree
 
Reported: 2012-09-16 22:23 UTC by Richard
Modified: 2017-05-20 09:16 UTC (History)
6 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description Richard 2012-09-16 22:23:15 UTC 
All components of Open Office ver 3.4.1 crash immediately or within 15 seconds of opening any document. Having used Open Office for several years under Windows XP, I have never had this problem before.  I am running Windows 7 Home Premium on a new Dell XPS8300 core i7, 12GB mem, 64 bit operating system. I have many files in both word processing and spreadsheets, none of which will now stay open without crashing. I have deleted and reloaded Open Office, but the problem continues. Open Office is now essentially unusable.
Comment 1 Regina Henschel 2012-09-16 22:54:56 UTC 
Please follow the instruction of the first item in "Known Issues" in http://www.openoffice.org/development/releases/3.4.1.html
Comment 2 larry.mcneill 2012-10-16 14:52:45 UTC 
Tried Fix below on my machine, Vista on Hp desktop, after reopenning calc, tried to load a fle, immediately crashed.
Comment 3 martin-stein 2012-11-03 19:57:17 UTC 
I have the same Problem, Windows 64 Bit.
Deleting the the Users Folder did not solve the problem, also disabling autoupdate ist not the solution!
Comment 4 Ariel Constenla-Haile 2012-11-03 20:13:34 UTC 
Please follow Regina's advice, in comment 1

http://www.openoffice.org/development/releases/3.4.1.html#AOO3.4.1ReleaseNotes-KnownIssues

Apache OpenOffice 3.4.0 and 3.4.1 manage the user profile differently than previous versions. The old user profile is automatically converted so that users can keep their extensions and settings. In a minority of cases, especially with highly customized profiles (many extensions or customizations) the conversion doesn't succeed. Common symptoms are: frequent application crashes, problems with dictionaries or thesaurus, OpenOffice starting and crashing after a few seconds. To solve this, just reset/rename your user profile as explained in the official OpenOffice forum. http://user.services.openoffice.org/en/forum/viewtopic.php?t=12426
Comment 5 Oliver-Rainer Wittmann 2013-06-14 10:05:45 UTC 
resolving as duplicate of resolved bug 121625

*** This issue has been marked as a duplicate of issue 121625 ***