Issue 121378 - persistent Save crash event DURING save
Summary: persistent Save crash event DURING save
Status: CONFIRMED
Alias: None
Product: Writer
Classification: Application
Component: save-export (show other issues)
Version: 3.4.1
Hardware: PC Windows Vista
: P3 Minor (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact: Anders Kvibäck
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2012-11-20 09:37 UTC by Phoebe Coyne
Modified: 2013-07-02 14:53 UTC (History)
5 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: 3.4.1
Developer Difficulty: ---
jsc: 4.0.0_release_blocker-


Attachments
an .odt file that makes Writer hang when saving to Word97 (19.20 KB, application/vnd.oasis.opendocument.text)
2013-02-07 21:57 UTC, SimonPA
no flags Details

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Description Phoebe Coyne 2012-11-20 09:37:20 UTC
Persistent crash event happing DURING "save" word document as dotdoc, one third of the way into the Save proces (as indicated by green barline). Has just started happening this morning after at least 5 attempts, working on 8th iteration/ updated document (i.e. previously saved 8 other draft versions).
SO not helpful that I have an academic essay deadline in 3 days. WTF? How do I update my work? Appears to be alleviated saving as .odt for time being.
Lord give me strength. Am sorry I don't have the programming knowledge or capacity to take some opensource leadership on this right now....
Comment 1 Anders Kvibäck 2013-01-26 10:27:48 UTC
I can't reproduce the bug. The steps I've followed are as:
 - save document as dotdoc ,  Microsoft Word 97/2000/XP (.doc)
 - Pop Up Box: Do you want to save the actual format? 
 - Keep the actual format

 The document is then saved as .doc
 

 Are you still facing the problem with this bug?If so,
can you please give me some more information regarding the bug. 
Otherwise, you can get help at 
http://forum.openoffice.org. Or you can read about random crash problems with AOO 3.4.1 and the profile renaming fix decribed in the 3.4.1 release notes.
Comment 2 SimonPA 2013-02-07 21:57:35 UTC
Created attachment 80230 [details]
an .odt file that makes Writer hang when saving to Word97

the problem seems to by the first hyperlink "http://...  "
File was originally created using MS Word, then updated under 00 Writer, the hyperlink was inserted using OO Writer, while saving in .doc format. At some point it would not save the file any longer as .doc, but would save to .odt and export to .pdf.
Comment 3 Anders Kvibäck 2013-02-25 18:37:20 UTC
Yes, I can confirm the defect.

1. Open up the attached file:
an .odt file that makes Writer hang when saving to Word97
3.Save the file as Word 97 format.
4.Pop Up Box: Do you want to save the actual format? 
5.Keep the actual format
6. The program crashes.

This on my Windows Vista, AOO 3.4.1, HP

Though, remember; this happens on the above attached file.
Comment 4 Rob Weir 2013-06-07 01:21:05 UTC
Tried in AOO 3.4.1 on Windows 7 (32-bit)  

For me it hangs on export to DOC rather than crash.
Comment 5 Phoebe Coyne 2013-06-07 16:29:39 UTC
As a latent additional thought, it could also be associated with the EndNote (academic Bibliographic program, version X3 installed), that is coupled/ added on to open to support (with) my OpenOffice/ Writer academic writing.
Comment 6 Andre 2013-06-18 07:56:35 UTC
I can not reproduce a crash or hang with the bug doc.  Only two things:

- The text color of the saved .odt document is bluish, not black.

- I get several assertions.  All like this:

Error: Assertion failed
==================
FILE      :  c:/source/trunk/git/main/sw/source/filter/ww8/wrtw8num.cxx at line 142
ERROR :  "<GetWordFirstLineOffset> - misusage: position-and-space-mode does not equal LABEL_WIDTH_AND_POSITION"
Comment 7 Andre 2013-06-18 08:01:28 UTC
I can not reproduce a crash or hang with the bug doc.  Only two things:

- The text color of the saved .odt document is bluish, not black.

- I get several assertions.  All like this:

Error: Assertion failed
==================
FILE      :  c:/source/trunk/git/main/sw/source/filter/ww8/wrtw8num.cxx at line 142
ERROR :  "<GetWordFirstLineOffset> - misusage: position-and-space-mode does not equal LABEL_WIDTH_AND_POSITION"
Comment 8 Armin Le Grand 2013-06-19 12:54:05 UTC
ALG: Tried on win7 with bugdoc from comment 2, all went well (not even an assertion).
Comment 9 Oliver-Rainer Wittmann 2013-07-02 14:01:07 UTC
I have reproduce the hanging WW8 (Microsoft Word binary file format) export with AOO 3.4.1 on my Windows 7.

With recent snapshot for AOO 4.0 the WW8 export works fine.

It looks like that this issue has been fixed by the one of the made improvement to the Microsoft Office document filters.

--> no release blocker
Comment 10 jsc 2013-07-02 14:53:50 UTC
remove showstopper request