Issue 121719 - trying to open xml doc - jre error message/general error
Summary: trying to open xml doc - jre error message/general error
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: Calc
Classification: Application
Component: open-import (show other issues)
Version: 3.4.1
Hardware: PC Windows 7
: P3 Normal (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords: needmoreinfo
Depends on:
Blocks:
 
Reported: 2013-02-04 22:33 UTC by Xavier Hildegarde
Modified: 2017-05-20 09:57 UTC (History)
4 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description Xavier Hildegarde 2013-02-04 22:33:55 UTC 
I try to import an xml file, previously other similar files ave imported without problem.

I receive an error message: "JRE required | OpenOffice.org requires a Java runtime environment (JRE) to perform this task. Please install a JRE and restart OpenOffice.org."
On OK, there is a second message: "OpenOffice.org 3.2 | General Error. | General input/output error."

I have uninstalled and re-installed Java, but this has made no difference.

Please can you advise?

[I am not very computer savvie - my OS is Windows 7. I see that I am using an older version of OOo, I don't know whether this is relevant.]

Thank you in advaice for yout time and help

XH
Comment 1 Yurggent Alfredo Chable Torrez 2013-02-07 02:06:29 UTC 
i think that your version of JRE not support OpenOffice.org 3.2,
try to install the new version of OOo(3.4.1).

regars 
Yurggent Alfredo Chable
Comment 2 Ariel Constenla-Haile 2013-02-07 02:17:41 UTC 
(In reply to comment #0)
> I try to import an xml file, previously other similar files ave imported
> without problem.
> 
> I receive an error message: "JRE required | OpenOffice.org requires a Java
> runtime environment (JRE) to perform this task. Please install a JRE and
> restart OpenOffice.org."
> On OK, there is a second message: "OpenOffice.org 3.2 | General Error. |
> General input/output error."
> 
> I have uninstalled and re-installed Java, but this has made no difference.

OpenOffice.org 3.2 supports only up to Java 6, 32 bits.
Make sure the Java you installed is version 6

OpenOffice.org 3.4.0/3.4.1 supports up to Java 7, 32 bits.
Comment 3 Edwin Sharp 2013-10-06 11:43:10 UTC 
Please attach xml file.
Comment 4 Edwin Sharp 2013-10-18 09:38:42 UTC 
No info from author.