Issue 122245 - Fatal error when Launch
Summary: Fatal error when Launch
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: Installation
Classification: Application
Component: ui (show other issues)
Version: 3.4.1
Hardware: PC Windows, all
: P3 Major (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords: needmoreinfo, oooqa
Depends on:
Blocks:
 
Reported: 2013-05-06 21:22 UTC by Laura Valandro
Modified: 2017-05-20 09:44 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

Attachments
Screenshot of the error (136.29 KB, image/jpeg)
2013-05-06 21:22 UTC, Laura Valandro 		no flags Details
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Description Laura Valandro 2013-05-06 21:22:40 UTC 
Created attachment 80646 [details]
Screenshot of the error

Tried uninstalling, reinstalling, waited a few months, uninstalled again, reinstalled. BLAH BLAH BLAH. It is a bit annoying.
Comment 1 Rainer Bielefeld 2013-05-07 04:30:20 UTC 
NOT reproducible with server installation of  "AOO 3.4.1 – German UI / German locale [AOO341m1(Build:9593) - Rev.1372282]" on WIN7 Home Premium (64bit)", own separate user profile

This MIGHT be AOO related, but I think there is something wrong un user's PC.

@Laura Valandro:
If you don't even tell your WIN version it's difficult to help you, we need precise information!
Please add all information requested in following:
f) add information 
  f3) concerning your PC
  f4) concerning your Operating System (Version, Distribution, Language)
  f5) concerning your AOO localization (UI language, Locale setting)
  f7) how you launch AOO and how you opened the sample document
  f8) Whether your problem persists when you renamed your user profile 
     before you launch AOO (please see
     <https://wiki.documentfoundation.org/UserProfile#User_profile_location>)
  f9) Whether that worked in former OOO / AOO Versions 

For f8 you should try 
f81) Rename User Profile folder from "...\AppData\Roaming\OpenOffice.org\3" to "...\AppData\Roaming\OpenOffice.org\3_X" before you launch LibO

If that does not help:

f82) In your AOO program folder make a backup copy of file "bootstrap.ini" and modify "UserInstallation=$SYSUSERCONFIG/OpenOffice.org/3" (or what ever you will find there, please leave a note here) to "UserInstallation=$ORIGIN/../Data/settings" and tell your results here.
Comment 2 Rainer Bielefeld 2013-06-02 09:11:20 UTC 
Closing issue due to reporter's inactivity.

@reporter:
Please feel free to reopen this issue if you find out that the problem still exists in the latest release of AOO and if you can provide requested additional information.