Issue 122807 - Crash when creating new Text Document on Mac OS X Mavericks
Summary: Crash when creating new Text Document on Mac OS X Mavericks
Status: CLOSED NOT_AN_OOO_ISSUE
Alias: None
Product: General
Classification: Code
Component: code (show other issues)
Version: 4.0.0
Hardware: Mac OS X 10.9
: P3 Normal (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact: edoardopanfili
URL:
Keywords: crash
Depends on:
Blocks:
 
Reported: 2013-07-23 13:17 UTC by murimba
Modified: 2014-05-06 12:08 UTC (History)
3 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


Attachments
stack trace (56.47 KB, text/plain)
2013-07-23 13:17 UTC, murimba
no flags Details
Crash on OS X 10.9 Maverick DeveloperPreview (59.41 KB, text/plain)
2013-09-09 13:19 UTC, Frantisek Erben
no flags Details

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Description murimba 2013-07-23 13:17:17 UTC
Created attachment 81120 [details]
stack trace

Steps to reproduce:
1) Install OpenOffice 4 on Mac OS X Mavericks
2) Open OpenOffice
3) Try to create text document
Comment 1 Ariel Constenla-Haile 2013-07-23 15:18:36 UTC
See Bug 122806 comment 1
Comment 2 murimba 2013-07-24 11:08:36 UTC
Looks like the same behavior, only difference is that I always get the stack trace (though I think this is because I have reporting to Apple enabled). I think this can be closed as duplicate,
Comment 3 murimba 2013-07-24 11:11:23 UTC
(In reply to Ariel Constenla-Haile from comment #1)
> See Bug 122806 comment 1

Shall I add my stacktrace to Bug 122806 ?
Comment 4 Ariel Constenla-Haile 2013-07-24 14:32:00 UTC
(In reply to murimba from comment #3)
> (In reply to Ariel Constenla-Haile from comment #1)
> > See Bug 122806 comment 1
> 
> Shall I add my stacktrace to Bug 122806 ?

Please attach it here, then a developer will see if it is a duplicate.
Thanks
Comment 5 Frantisek Erben 2013-09-09 13:19:53 UTC
Created attachment 81492 [details]
Crash on OS X 10.9 Maverick DeveloperPreview
Comment 6 Frantisek Erben 2013-09-09 13:20:18 UTC
Confirmed - crashlog added.
Comment 7 hdu@apache.org 2013-09-12 09:07:42 UTC
Thanks for the crash report! As getting access to a live 10.9 system was not possible yet the stack is valuable.

Considering 10.9's new multi-display support the "windowDidChangeScreen" callback in the stack is very suspicious: Are multiple displays connected to the system? Is the problem still reproducible when all but one displays are removed?
Comment 8 Frantisek Erben 2013-09-12 10:04:56 UTC
It is reproducible on sigle monitor system (in my case iMac 27).


(In reply to hdu@apache.org from comment #7)
> Thanks for the crash report! As getting access to a live 10.9 system was not
> possible yet the stack is valuable.
> 
> Considering 10.9's new multi-display support the "windowDidChangeScreen"
> callback in the stack is very suspicious: Are multiple displays connected to
> the system? Is the problem still reproducible when all but one displays are
> removed?
Comment 9 murimba 2013-09-23 10:31:33 UTC
(In reply to hdu@apache.org from comment #7)
> Thanks for the crash report! As getting access to a live 10.9 system was not
> possible yet the stack is valuable.
> 
> Considering 10.9's new multi-display support the "windowDidChangeScreen"
> callback in the stack is very suspicious: Are multiple displays connected to
> the system? Is the problem still reproducible when all but one displays are
> removed?

I don't have any external display. My Mac is an iMac 27"
Comment 10 murimba 2013-09-28 08:18:45 UTC
Just wanted to add that I successfully opened AOO 4.0 in latest OS X Mavericks Developer Preview.
Comment 11 hdu@apache.org 2013-09-30 08:38:28 UTC
Thanks for the update about the newest OSX 10.9 preview! So they apparently fixed the problem that impacted us. I wonder if our latest AOO 64bit snapshot [1] for Mac now also works with the latest OSX 10.9 preview. Would you like to test it?

[1] http://http//people.apache.org/~hdu/AOO_Mac64_rejuv.dmg
Comment 12 murimba 2013-10-15 16:33:18 UTC
(In reply to hdu@apache.org from comment #11)
> Thanks for the update about the newest OSX 10.9 preview! So they apparently
> fixed the problem that impacted us. I wonder if our latest AOO 64bit
> snapshot [1] for Mac now also works with the latest OSX 10.9 preview. Would
> you like to test it?
> 
> [1] http://http//people.apache.org/~hdu/AOO_Mac64_rejuv.dmg

Used for last few days this build and looks ok on last Mavericks build. If you can point me to some specific files (test cases), I could try open those as well.
Comment 13 hdu@apache.org 2013-10-23 12:27:22 UTC
Thanks for also checking the new 64bit build. There are no specific test cases yet, the confirmation that typical use cases work is interesting enough for now. With yesterdays 10.9 official release there is a reasonable chance for us to develop/test on that platform directly in the near future...

With the confirmation that the problem occurred only in pre-release versions of OSX10.9 and the official 10.9 release works fine the best matching issue status is "NOTABUG" (from the AOO perspective). Thanks for reporting the problems and testing on the pre-releases of this important platform.
Comment 14 edoardopanfili 2013-10-23 12:54:00 UTC
Using AOO 4.0.1 on Mavericks (OS X 10.9.0).

I can confirm that there are no problems creating a new text document.
Comment 15 hdu@apache.org 2014-05-06 12:08:48 UTC
Closing the issue that is not reproducible with the the post-rc OSX 10.9.x releases.