Issue 123275 - Program Loads files then goes grey all over with an hour glass. On clicking the program closes.
Summary: Program Loads files then goes grey all over with an hour glass. On clicking t...
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: Writer
Classification: Application
Component: code (show other issues)
Version: 4.0.0
Hardware: PC Windows 7
: P3 Blocker (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords: needmoreinfo
Depends on:
Blocks:
 
Reported: 2013-09-17 15:30 UTC by Bob
Modified: 2017-05-20 10:11 UTC (History)
4 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description Bob 2013-09-17 15:30:08 UTC 
I have been using openoffice since version 1.15. I have a writer project with 28 files which must all be open at the same time. Everything worked fine in version 3.4.1. But in version 4.0.0 the files all open, then the program does some strange switching between files, then the entire screen goes grey with an our glass. Either left or right clicking brings up a dialog that the program has run into a problem and must close. Trying to run it again invokes the file recovery dialog, which when finished simply stops with both buttons greyed. Clicking them causes the dialog to close and the files to load, then it switches files, the whole screen goes grey, etc, as described above.

If I run the debug option (I am an experienced programmer) it points to a return instruction in the ntdll a few bytes before the label "KiUserApoDispatcher". I don't have time to pursue debugging any further myself.

The bottom line is that at this time version 4.0.0 is totally unusable for me. I hope the problem can be resolved soon.

Thank you!
Comment 1 hdu@apache.org 2013-09-18 11:01:26 UTC 
Does disabling extensions fix the problem? (Tools->ExtensionManager)
Comment 2 Sam Brandler 2013-10-09 00:38:46 UTC 
I was unable to replicate this bug using up to 50 writer files. I tried opening all the files and creating files one at a time.

Operating System: Windows 7 64
Build: 9702
System Specs: Samsung series 7 laptop, Core i7 3rd gen, 8 gigs ram


Steps I took to replicate:
1) created a project with 30 writer documents.
2) saved all the files.
3) cycled through them while editing and saving each one.


When switching between files I didn't experience the system slowing down or hanging. The only issue I experienced was that the time for files to save was getting longer. I think that this may be a memory related bug. I didn't notice that when writer is force closed, and then the document recovery window comes up that the program will hang for a long period of time.
Comment 3 Edwin Sharp 2014-04-13 20:10:49 UTC 
Please link the 28 files.
Comment 4 Edwin Sharp 2014-04-27 07:01:11 UTC 
No info from author.