Apache OpenOffice (AOO) Bugzilla – Issue 123398
Printing fails with error message "communication is not possible"
Last modified: 2017-05-20 10:12:55 UTC
I have recently found that when I try to print a Text Document I have a message that states that communication is not possible. However I can print the document if I convert it to a pdf first. Printing from Microsoft Word is OK and I used not to have this problem. Is this a bug or have I accidentally 'switched something off?' Can you help me please. Thanks David Lewis
@reporter:thank you for your feedback! Unfortunately you are wrong here, this is the AOO bug tracking system, not a help desk. You can get assistance at <http://user.services.openoffice.org/en/forum/> or here:<http://www.openoffice.org/support/> If you want to report bugs please consider hints on <http://wiki.openoffice.org/wiki/QA/HowToFileIssue> We can try to help you here, but unfortunately important information we will need to reproduce your problem is missing. Please add all information requested in following: a) Write a meaningful Summary describing exactly what the problem is b) Attach a sample document (not only screenshot) or refer to an existing sample document in an other Bug with a link; to attach a file to this bug report, just click on "Add an attachment" right on this page. c) Contribute a document related step by step instruction containing every key press and every mouse click how to reproduce your problem d) Attach screenshots with comments if you believe that that might explain the problem better than a text comment. Best way is to insert your screenshots into a DRAW document and to add comments that explain what you want to show e) if possible contribute an instruction how to create a sample document from the scratch f) add information f1) what EXACTLY is unexpected (screenshot of error message) f3) concerning your Printer (manufacturer, type, connection to PC, settings, anything, ...) f4) concerning your Operating System (Version, Distribution, Language) f5) concerning your AOO version (with Build/revision ID if it's not a public release) and localization (UI language, Locale setting) f6) AOO settings that might be related to your problems (video hardware acceleration, Experimental features enabled, ...) f7) how you launch AOO and how you opened the sample document f8) Whether your problem persists when you renamed your user profile (Quit Quickstart before!) before you launch AOO (please see <http://www.openoffice.org/development/releases/3.4.1.html#AOO3.4.1ReleaseNotes-KnownIssues>) f9) Whether that worked in former OOO / AOO Versions If you want to attach more than 1 document please zip all documents into 1 testkit.zip. Even if you can not provide all demanded information, every little new information might bring the breakthrough.
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