Issue 124621 - Custom size paper ignored for printing
Summary: Custom size paper ignored for printing
Alias: None
Product: Writer
Classification: Application
Component: printing (show other issues)
Version: 4.0.1
Hardware: PC Unix, all
: P3 Major (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
: 123649 (view as issue list)
Depends on:
Reported: 2014-04-07 20:22 UTC by frankaen
Modified: 2014-04-17 17:06 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: 4.1.0-dev
Developer Difficulty: ---

Paper sizes screenshot (29.42 KB, image/png)
2014-04-08 13:17 UTC, Edwin Sharp
no flags Details

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Description frankaen 2014-04-07 20:22:04 UTC
Xubuntu 13.10
HP CP1215

Writer does not print properly custom size paper.
It prints it out as the closest paper format which cuts off some of the text.
Custom size is ignored during setting printing options, however a document odt has a custom size, and the printer has a custom size paper as the option.
But such an option does not exist in Writer printing option list, when trying to set printing from Writer. There are many different formats (depending on the drivers) but no Custom.
Precisely the same document is printed correctly from Windows.
What indicates Writer bug is the fact that the same document is printed correctly from Xubuntu, on the same printer (same drivers), but as PDF, from PDF Viewer. This other software has the option to set custom size in printing properties. This is a workaround (odt > pdf > printing).

I point it as major because different problems with printing custom sizes have lasted for years, but they have small nuances, and no attention is put to solve it out.
Nuances depend on printers, OS, OO version but one thing is common: problems with printing custom size paper.
Comment 1 Edwin Sharp 2014-04-07 20:28:01 UTC
Please specify steps to reproduce bug.
Comment 2 frankaen 2014-04-08 07:20:47 UTC
Document page size in OO (any version since at least 3.2.1, also LO any version - same problems):
210 mm height / 165 mm width.
The problem exists on 12.04 LTS Ubuntu, Mint and some other Linuxes I tried on VMware.


1. printer driver/software, both HPLIP and foo2hp:
paper size set to Custom;

2. OO

2.1. Printing options (Ctrl+P);
in the preview on the left the document is cut from the right, size indicated above the preview is either Letter or A5 (or any other);

2.2. Properties > Paper
no Custom Paper Size, only some ready, standard formats, also no possibility to Add Custom Size (this option is available in WinXP/Vista/7/8);
The only choice is to set it to A5 or similar, but then the printout is cut as the printer prints for different dimensions.

[In PDF Viewer point 2.2. works fine, there is a possibility to add Custom Size in printing properties, name it and so on.]

So specifing it is a lack of possibility of setting Custom Size in Printing Properties in OO, and using it respectfully. That is why I consider this as major. Custom printing size is one of the basic software options.
Comment 3 Edwin Sharp 2014-04-08 13:14:45 UTC
Confirmed with
AOO410m15(Build:9761)  -  Rev. 1585426
2014-04-01 13:50 - Linux x86_64
Officejet J6413
Comment 4 Edwin Sharp 2014-04-08 13:17:19 UTC
Created attachment 83135 [details]
Paper sizes screenshot

File - Print... - General - Printer - Properties... - Paper - Paper size

Custom size missing.
Comment 5 Edwin Sharp 2014-04-17 17:06:06 UTC
*** Issue 123649 has been marked as a duplicate of this issue. ***