Issue 125567 - In slideshow mode, fatal error: SEH Exception ACCESS VIOLATION
Summary: In slideshow mode, fatal error: SEH Exception ACCESS VIOLATION
Alias: None
Product: Impress
Classification: Application
Component: viewing (show other issues)
Version: 4.1.1
Hardware: All Windows XP
: P3 Normal with 23 votes (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
Keywords: regression
: 125786 126533 (view as issue list)
Depends on:
Reported: 2014-09-03 15:04 UTC by oooforum (fr)
Modified: 2016-03-20 20:40 UTC (History)
20 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

screengrab of fatal error (64.74 KB, image/jpeg)
2014-12-08 20:25 UTC, Tony Cox
no flags Details
screengrab of programme crash (64.25 KB, image/jpeg)
2014-12-08 20:26 UTC, Tony Cox
no flags Details
Impress Crash (ACCESS VIOLATION) Choc Slideshow (261.19 KB, image/jpeg)
2015-06-06 22:18 UTC, Paul Burrows
no flags Details

Note You need to log in before you can comment on or make changes to this issue.
Description oooforum (fr) 2014-09-03 15:04:39 UTC
Open this presentation: (5 Mb)
Run in slideshow mode
After some slides, crash with an SEH exception error.

This error occurs only on WinXP and randomly.
Maybe if you run the slideshow too fast.
Comment 1 Kay 2014-09-08 00:47:30 UTC
Also crashing on Linux-32:
AOO411m6(Build:9775)  -  Rev. 1617669
2014-08-13 09:23 - Linux i686

Increased memory to 30MB for OpenOffice as a precaution. I did not change memory per object.

Oddly, it seems to crash at different slides each time.
Comment 2 vulcain 2014-09-09 06:06:14 UTC
For information I don't reproduce the bug with LibreOffice
Build ID: 185f2ce4dcc34af9bd97dec29e6d42c39557298f
Comment 3 bmarcelly 2014-09-12 06:46:12 UTC
Tested on Windows 7 and Apache OpenOffice 4.1.1.

Using default values for Tools > Options > OpenOffice > Memory
In particular : Graphics cache
  Use for OpenOffice = 20 MB
  Memory for Object = 5.2 MB

In slideshow, after a variable number of slide changes with the buttons, OpenOffice crashes. In practice, I cannot explore the entire show without crash.


New values for Graphics cache :
  Use for OpenOffice = 50 MB
  Memory for Object =  10 MB

OpenOffice crashes, but only after many slide changes through the entire slideshow.

It is still a problem because the slideshow is continuously used by the bystanders of an exhibition.
Comment 4 oooforum (fr) 2014-10-24 13:09:28 UTC
*** Issue 125786 has been marked as a duplicate of this issue. ***
Comment 5 jtstreator 2014-11-09 22:27:35 UTC
The crash occurs on any presentations file including those imported from Word (office 12) and Word Perfect (X7)
Comment 6 Tony Cox 2014-11-20 19:45:20 UTC
I have experienced this fatal error using Windows 8.1. I had no problems with OpenOffice 4.1.0, only since the latest update 4.1.1
Comment 7 Andrea Pescetti 2014-11-22 22:12:14 UTC
For the record, I can't confirm the crash on Linux 64 bit. I can run oooforum's slideshow (manually with F5 then PageDown or PageUp) three times (first slide to last slide, then backwards, then again first to last) and I don't see any crashes.

Of course, since also those who can reproduce the crash observe it on different slides, this doesn't mean much. If someone else has a smaller file that always crashes, we can probably narrow down the problem better.
Comment 8 oooforum (fr) 2014-11-24 09:13:27 UTC
(In reply to Andrea Pescetti from comment #7)
> For the record, I can't confirm the crash on Linux 64 bit. 
Maybe, but under WinXP we (more 3 persons on french forum) have this error.
According comment #3, under Win7? But bmarcelly don't specify exact version (x86 or x64).
Comment 9 jolatt 2014-12-07 23:11:09 UTC
Can confirm the bug under Windows 7 64bit.
Comment 10 oooforum (fr) 2014-12-08 08:47:59 UTC
(In reply to jolatt from comment #9)
> Can confirm the bug under Windows 7 64bit.
Sorry, running the ODP attached without problem under Win7 x64 Pro.
Comment 11 jglambourne 2014-12-08 09:22:03 UTC
I have seen this problem on both Win 8.1 Pro 64 bit and Win 7 64 bit.  I was using AOO411m6(Build:9775)  -  Rev. 1617669

I removed some high resolution images from a talk to get around the problem, and I no longer have a file which crashes.   Sorry about this.
Comment 12 oooforum (fr) 2014-12-08 11:21:00 UTC
Dear users,
You must test with the ODP file in my 1st comment.
Please attach a screenshot of error encountered and provide details of your operating system.
Comment 13 jolatt 2014-12-08 12:39:46 UTC
No crash on Linux 64 bit (Ubuntu 14.10)
Comment 14 Tony Cox 2014-12-08 20:25:54 UTC
Created attachment 84283 [details]
screengrab of fatal error
Comment 15 Tony Cox 2014-12-08 20:26:27 UTC
Created attachment 84284 [details]
screengrab of programme crash
Comment 16 Tony Cox 2014-12-08 20:28:32 UTC
Just tested with Chocolat_Show.odp, using a Samsung laptop running Windows 8 Pro 64bit, with an Intel Pentium CPU B950 @ 2.10 GHz, 4Gb RAM and an Intel HD Graphics adapter with 32Mb dedicated memory and 1632Mb shared.

The slideshow has consistently failed on slide 12, whether running through the slides fast or slow. The programme also crashes consistently at slide 22 when moving through the slides in editing mode.
Comment 17 j0kky 2015-01-06 16:54:39 UTC
I confirm the crash when viewing slide 12 on win7 with OO 4.1.1
Comment 18 osterlyng 2015-01-15 18:20:26 UTC
I downloaded Apache Open Office version 4.1.1 only yesterday. Previously had version 3.3. I too received the error box: SEH Exception: ACCESS VIOLATION. Until now never had a problem with the previous version 3.3. I have a slide presentation with 188 slides, mostly photos, but also text.  I have a HP Pavilion dv7 with 6GB ram Intel Core i7 processor 64-bit.  I split the file into two files, one with 90 slides and one with 98 slides in the hope the files would be small enough that Apache's software could handle it, but to no avail.  If Apache cannot fix the problem, I see two options:  Try to download version 3.3, if it is still available, or save the presentation in Power Point format, suffix ppt, and then download PowerPoint viewer, which is free.  Quite irritating.  Last year I had a presentation with 218 slides about Belgium, and it worked flawless.
Comment 19 j0kky 2015-01-16 14:42:49 UTC
It doesn't crash if I set:
Graphic cache:
   Use for Openoffice: 100 MB
   Memory per object:  10 MB
Comment 20 markus1301 2015-03-06 06:37:00 UTC
With OO 4.1.1: Increasing the RAM doesn't solve the problem. I have a presentation here with 26 pages an lot's of pictures. Size is 55 MB.
When I increase the RAM Impress crashes somewhere later, but it crashes each time, the presentation is showed.

Then I installed 4.1.0. No problem with this version of OO.
Comment 21 kellybellis 2015-04-30 09:38:16 UTC
Confirmed April 30, 2015
Slide Show Mode
Version 4.1.1
Hardware: Windows 7 Pro, 64-bit
i7 CPU, 8 threads
Installed RAM 8 GB
NVIDIA GeForce GTX 660

Similar looking appearance seen on my machine as shown in Tony Cox's screen captures.

Slide Creation Mode
Additionally, program frequently crashes during slide creation mode. Suspect memory issue as larger graphics when left in a slide before duplication of that slide results in certain program failure. Removing larger image allows duplication without crash.
Comment 22 Paul Burrows 2015-06-06 22:18:00 UTC
Created attachment 84772 [details]
Impress Crash (ACCESS VIOLATION) Choc Slideshow

Confirmed: June 6, 2015
Slide Show Mode
Version: 4.1.1
Hardware: Windows Vista Home Premium SP2, 32-bit
Intel Core 2 Duo T7300 @ 2000MHz
Installed RAM 2 GB
NVIDIA GeForce 8400M GS

Choc Slideshow crashes with ACCESS VIOLATION when run in slideshow mode.

Saving Choc Slideshow as PPT file and running slideshow in Microsoft PowerPoint Viewer works fine.
Comment 23 Pedro 2015-07-24 22:45:34 UTC
My symptoms are a little different than what others have described.
1. I had to download a presentation template.  It is a .pptx file.  OpenOffice crashes immediately on opening it.  

2. I had someone else open it and save as on .odp file.  I can open this file, but it crashes if I go a few pages down.  I tried deleting the problem page, but the problem just moved to a different page.

3. OpenOffice works correctly for other files; always fails for this file.

4. I tried renaming my profile folder as described elsewhere: there was no improvement.
Comment 24 oooforum (fr) 2015-09-01 09:26:17 UTC
(In reply to Pedro from comment #23)
> My symptoms are a little different than what others have described.
Little different means not the same problem

See comment 12
Comment 25 mroe 2015-09-20 07:20:06 UTC
*** Issue 126533 has been marked as a duplicate of this issue. ***
Comment 26 Ronn Jones 2015-11-02 01:27:11 UTC
I am using this for presentation in a church. This issue HAS TO be resolved or I will be forced to do something else. Anything you can do to help will be greatly appreciated. Thanks
Comment 27 oooforum (fr) 2015-11-02 08:20:28 UTC
@ (In reply to Ronn Jones from comment #26)
> or I will be forced to do something else. Anything you can do to help will
> be greatly appreciated. Thanks
Read comment 6
Comment 28 oooforum (fr) 2015-11-02 08:32:25 UTC
I try with latest build 4.1.2 under WinXP and surprise: I was not able to reproduce this crash.
Seems to be solved!

Other users could test and report it has been fixed?
Comment 29 Andrea Pescetti 2015-11-02 08:35:36 UTC
Do people still have the issue with the new OpenOffice 4.1.2? While we didn't target this bug specifically, we applied generic memory allocation improvements and other stability fixes, so it is good to recheck.

[@oooforum: My comment overlapped with yours, and it seems to be good news!]
Comment 30 oooforum (fr) 2015-12-02 15:12:01 UTC
No news from author since +30 days = good news.
Closed as fixed
Comment 31 Kay 2016-03-20 20:40:51 UTC
Apparently verified as fixed so CLOSE.