Issue 125713 - Document user format with columns not completely printed
Summary: Document user format with columns not completely printed
Alias: None
Product: Writer
Classification: Application
Component: printing (show other issues)
Version: 4.1.1
Hardware: Mac OS X 10.9
: P3 Normal (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
Depends on:
Reported: 2014-10-04 16:03 UTC by tintin60
Modified: 2018-03-31 13:24 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

2 column document 13x28 reproducing malfunction (15.39 KB, application/vnd.oasis.opendocument.text)
2014-10-04 16:06 UTC, tintin60
no flags Details
Example comparing print from Word vs from Writer (174.41 KB, image/jpeg)
2017-05-03 07:50 UTC, Tomas
no flags Details
Capture1 (171.20 KB, image/png)
2018-03-31 13:18 UTC, oooforum (fr)
no flags Details

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Description tintin60 2014-10-04 16:03:18 UTC

MacOSX 10.9.5 / AOO 4.1.1

My document :
Writer / Page format : User 13cm x 28cm
* 2 columns 5,55cm separated by 0,5cm
* Width : 13cm
* Height : 28cm
* Margins : 0,7cm (minimum printer margin 0,4cm)

Printed document is not complete. 
6,5cm of the lower part of the page and 2,3cm of the right part of the right column are missing.

Additional test :
Export to PDF three ways :
1- "Print > Save as PDF" (function MacOSX) => same result as printing on paper, document is not complete
2- "Export…" : => Idem
3- "Export > as PDF" : => document is complete

I tried on a PC Windows (Vista SP3 + AOO 4.1.1)
The printed document is complete.

I think this behavior is due to MacOSX 10.9.5 / AOO 4.1.1.

Comment 1 tintin60 2014-10-04 16:06:34 UTC
Created attachment 84015 [details]
2 column document 13x28 reproducing malfunction
Comment 2 Tomas 2017-05-02 18:58:06 UTC
I was able to replicate the issue by downloading the original attachment and printing it using this configuration:  

MacOSX El Capitan 10.11.6
OpenOffice 4.1.3
OKI B6300 printer
OKI MC352 printer(but since the attached original file was not printable from this one, I decided to use only the other printer)

Original reporter stated also additional issues (printing to PDF is causing sometimes same problem - I wasnt able to reproduce)

- First, I tried to play with attached original file and tested different page sizes, different column widths, adding/removing text etc. The issue was still there, no matter what I did. 

- Then I tried printing the file on another printer I have available. On this one, I got an error (saying, that I have wrong paper loaded in tray - this is caused by changing sizes to not supported dimensions).  

- Problem persists also when I change the document to be 3 column, instead of 2. In that case, right part of the page is printed as it should be, only lower part of the page is missing few centimeters piece. 

steps I used: 
1) Go to Format -> Table -> Columns (choose either 2 or 3, depends on scenario)
2) In the same popup window, go to tab "Page"
3) Here define different page format dimensions(Width, Height - depends on scenario)
4) Fill in 1 page of text into the document
4) Press OK and print it

Here are some of the Page formats I tested(Width x Height):

14x29 didnt work(I got error on both printers and from now on using only the B6300)
13x28 was printable(with the problem present)
11x26 was printable(Every time I decreased Width and Height of Page format, there was different portion of document missing)
8x24 - when used this format, finally the text was printed whole. Although it is really small and not well formatted(due to fact, that text needs to be stretched on two pages instead of one)
I also tried Windows 10 with OO 4.1.3, just to be sure and I was able to replicate the issue even on windows.
Comment 3 Tomas 2017-05-03 07:50:34 UTC
Created attachment 86053 [details]
Example comparing print from Word vs from Writer
Comment 4 oooforum (fr) 2018-03-31 13:18:44 UTC
Created attachment 86378 [details]

I confirm this bug occurs with AOO 4.1.5 and Windows 7 x64
I set PDF Creator as default printer

Columns is not the root cause but rather user format.
A document with Page format : 
* Width : 13cm
* Height : 28cm
* All margins : 0.7cm
Print preview is OK but output PDF preview is wrong (see Capture1 screenshot)
Comment 5 oooforum (fr) 2018-03-31 13:24:15 UTC
Seems to be paper/tray detection problem.
In Print dialogbox, click on Properties button.
PDF Creator displays landscape format.
Set as portrait solve this issue.