Issue 125791 - OpenOffice crashes when opening a tree view with JAWS 15 running.
Summary: OpenOffice crashes when opening a tree view with JAWS 15 running.
Alias: None
Product: General
Classification: Code
Component: accessibility (show other issues)
Version: 4.1.0
Hardware: PC Windows 8, 8.1
: P3 Normal (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
Depends on:
Reported: 2014-10-25 00:10 UTC by GaryC
Modified: 2015-08-11 18:02 UTC (History)
0 users

See Also:
Issue Type: DEFECT
Latest Confirmation in: 4.1.1
Developer Difficulty: ---

screen shot (54.30 KB, image/jpeg)
2014-10-25 00:10 UTC, GaryC
no flags Details

Note You need to log in before you can comment on or make changes to this issue.
Description GaryC 2014-10-25 00:10:10 UTC
Created attachment 84108 [details]
screen shot

OpenOffice crashes when opening a tree view with JAWS 15 running.  Has been observed in Help, Options, and elsewhere.  A dialog appears advising that an unexpected error occurred and that documents will be recovered when OpenOffice is restarted.  This does not happen with NVDA 2014.2.

JAWS is running.
Open Writer.
Press ALT+h, ENTER; help window appears.
Press rightArrow; the "Text Documents" branch of the tree opens.
Press DownArrow.
Expected: Focus moves to the first child item.
Actual: error message dialog appears.
(See crash.jpg.)
Press OK; the dialog closes, focus goes to previous ap.  
(The following might be another defect but I don't know how to reproduce it on its own.)
The OpenOffice Document Recovery dialog appears, but it does not get the focus automatically.  It is necessary to switch to it.
Actual: JAWS says "button ALT+s".
Expected: JAWS says "Start Recovery button ALT+s".
Press SPACEBAR.    The Crash Report dialog (presumably) appears.  
[I had to switch to another ap and back.]
JAWS says "table read only untitled1".  (Note: JAWS commands that report the text from window controls (e.g. SayLine (JAWSKey+UpArrow and JAWSKey+b) read the crash report dialog.  The JAWS cursor reads the window of the app that previously had focus.)
Note: here is the text captured by VirtualizeWindow (JAWSKey+Shift+w):
OpenOffice 4.1.1
OpenOffice Document Recovery
A report of the crash was created to help us identify the reason why OpenOffice crashed. Click 'Next' to get 
to the Error Report Tool or press 'Cancel' to skip this step.
Recovering document:
Status of recovered documents:
Document Name Status
graphic 182  Untitled 1 graphic 879  Successfully recovered
Next > Cancel 
Press TAB.  
Actual: JAWS says"leaving table button ALT+n".
Expected: JAWS says "leaving table Next button ALT+n".
JAWS cursor now reads the expected screen text.
Expected: the error report tool appears.
Actual: the Writer document screen appears.

Note: No one has looked at these screen shots.  I hope they are okay!
(I could only figure out how to attach 1 file, so the other screen shots aren't there!)
Comment 1 GaryC 2015-08-11 18:02:39 UTC
This is not happening (at least most of the time) with JAWS 16 (currently running 16.0.4350) and OOO 4.1.1.  (Still happens with OOO 4.1.1 and JAWS 15.0.12085.)  Machine is the same as in report (with automatic OS updates).  When I say "at least not most of the time", I mean that I generally can use the features, but I can't say for certain that it hasn't happened sometime.  Not sure what status changes, if any, should be made, since it still happens with JAWS 15.