Issue 125869 - Total Crash: Special character trying to scroll down with scroll bar-drag
Summary: Total Crash: Special character trying to scroll down with scroll bar-drag
Alias: None
Product: General
Classification: Code
Component: ui (show other issues)
Version: 4.1.1
Hardware: Mac OS X 10.10
: P3 Major (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
Depends on:
Reported: 2014-11-16 11:47 UTC by Patrick
Modified: 2015-01-14 16:59 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

Apple Crash Report (64.42 KB, text/plain)
2014-11-16 11:47 UTC, Patrick
no flags Details
Crash report - Same Problem from different user (66.95 KB, text/rtf)
2015-01-14 16:53 UTC, Ru Cindrea
no flags Details
Crash report - Special Characters for Bullets (66.43 KB, text/rtf)
2015-01-14 16:59 UTC, Ru Cindrea
no flags Details

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Description Patrick 2014-11-16 11:47:34 UTC
Created attachment 84200 [details]
Apple Crash Report

Steps to reproduce:

Use general document (Text, Calc, doesn't matter),
-> Insert -> "Special Character ..."
>> Total OpenOffice-Crash when trying to drag the dark-grey scrollbar next to the special characters and to scroll down. <<

-- Other options to use the dialog which WORK --
Dialog works fine, can choose (&scroll) Font, can choose (&scroll) Subset.
Can click special characters and insert them, can scroll
down by using: 
-arrow keys up/down
- using Page Up/Down
- Clicking the scrollbar in a free-area to switch page up/down

I attached the crash log which afterwards can be send to Apple.
Comment 1 Ru Cindrea 2015-01-14 16:53:52 UTC
Created attachment 84418 [details]
Crash report - Same Problem from different user
Comment 2 Ru Cindrea 2015-01-14 16:58:43 UTC
I've been trying to reproduce this bug using the same configuration as reported by Patrick. I am on Mac OS X 10.10, using the official 4.1.1 version of Open Office for Mac. 

Initially, after trying out the steps described in the original bug report, I was not able to reproduce the bug - I was able to use the scroll bar in the Special Character window without any problems.

However, after looking at the Apple Crash Report that was attached to the bug, I noticed that the module that crashes seems to be "AquaA11yRoleHelper simpleMapNativeRoleFrom" - which leads me to believe that the crash might be related to having accessibility enabled in Mac OS X. (I did some google searches with this module as a keyword which brought up some old LibreOffice bugs like this one: indicating problems with accessibility). 

After some more tests using different Accessibility modules on and off, I was able to reproduce what looks like the exact same problem. Here are the exact steps that I performed:

1. On Mac OSX 10.10, I created a new account (so a clean OO profile). I had the following configure in the Accessibility settings (from System Settings) on this new account:
- Voice Over - Turn Voice Over On
- from the Voice Over screen, go to Open Voice Over Utility
- On the new screen, go to Verbosity -> Announcements and check the "Announce when mouse cursor enters a window" (THIS SETTING WAS ESSENTIAL FOR ME TO REPRODUCE THE PROBLEM)

2. I started Open Office on this new profile and opened a new document in Writer. 
3. From Insert, I choose "Special Character.."
4. Using the mouse, I tried to scroll through the characters in the Special Character window. => this resulted in a crash. 

I have attached my own Apple crash report to the bug, which seems identical to the one reported by Patrick. - (Crash Report - Same problem from second user)

With Voice Over on and the mouse cursor announcement setting, I can reproduce this problem every time, with a comment that sometimes the entire window is unresponsive, then crashes, sometimes the windows behaves like Patrick mentions as well - I can use a special character, but I cannot scroll using the scroll bar. 

Additional Info:
I have noticed that the same Special Character window can be accessed from different places, and it also crashed for me when accessing it from Bullets/Numbering menu (if you have a bulleted list, you can right click on the bullet and choose this option), when I try to go to Options and choose a different character for the bullet. Im this case, when trying to interact with the special characters to choose one of them as a new bullet format, I got a different crash, attached here as "Crash report - Special Characters for Bullets". In this case, I had the same accessibly settings and the voice over on. 

This would suggest to me that there might be a much bigger problem when using the Voice Over function on Mac in Open Office, and that other features besides the Special Character insertion might cause similar crashes.
Comment 3 Ru Cindrea 2015-01-14 16:59:40 UTC
Created attachment 84419 [details]
Crash report - Special Characters for Bullets