Issue 126828 - None of the text in the dialog boxes will show
Summary: None of the text in the dialog boxes will show
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: General
Classification: Code
Component: ui (show other issues)
Version: 4.1.2
Hardware: Mac OS X 10.10
: P5 (lowest) Trivial (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-02-07 14:31 UTC by Amy
Modified: 2016-07-13 21:59 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


Attachments
dialog box (39.39 KB, image/png)
2016-02-07 14:31 UTC, Amy
no flags Details

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Description Amy 2016-02-07 14:31:03 UTC
Created attachment 85274 [details]
dialog box

The text in the dialog boxes, including the screen I get when I'm supposed to choose a program, and the box that appears when I x out a program, just flat out disappeared a couple days ago. I've attached an image of the find and replace box as an example.
Comment 1 orcmid 2016-02-07 18:15:26 UTC
Amy,

What Hardware and Operating System are you using, and were there any software updates, additions, or configuration changes since it was working last?
Comment 2 Amy 2016-02-08 01:17:17 UTC
My OS is Yosemite version 10.10.5

Here's my computer's info:
MacBook Pro
2.8 GHz Intel Core i7
16 GB 1600 MHz DDR3

As far as I can tell it was kind of random. There weren't any changes as far as updates go before it stopped working, although I did make OS updates after to see if that would help and it didn't. I also uninstalled and reinstalled the latest version of the program, and when that didn't work, I tried an earlier version and am still experiencing the same issues.

Another weird thing that's happening is when I open a text document all the text throughout the doc jumbles together on the first line.
Comment 3 oooforum (fr) 2016-02-08 09:30:23 UTC
Not an AOO bug but a Mac OS system font issue.
See this thread: 
http://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=28312
Comment 4 orcmid 2016-02-08 17:56:50 UTC
(In reply to oooforum from comment #3)
> Not an AOO bug but a Mac OS system font issue.
> See this thread: 
> http://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=28312

Amy please confirm whether this resolves the issue for you, in case we were premature about this.

If you confirm, we can change this to fixed. 

There is probably someplace we should collect these kinds of tips and workarounds so that users can look for them.  All suggestions are welcome.
Comment 5 Amy 2016-02-08 21:24:27 UTC
I tried the font wrangler solution and that worked. Thanks!
Comment 6 orcmid 2016-02-08 21:36:50 UTC
Although related to font configurations, this impacts our users and we can view this as a fix.
Comment 7 Amy 2016-02-11 05:35:47 UTC
Hi, unfortunately the problem came back. This time after I cleaned the cache using font finagler, nothing changed.
Comment 8 orcmid 2016-03-20 22:56:57 UTC
(In reply to Amy from comment #7)
> Hi, unfortunately the problem came back. This time after I cleaned the cache
> using font finagler, nothing changed.

OK, this should not be treated as resolved in this case.  The use of "fixed" usually indicates that there was something that was done at this end to make a change somewhere.

Also, we need more confirmation or something that makes a clear resolution.

There is a second tip at the end of the Community Forum thread about what may be the OS X cause here.  

Amy, have you tried that?  Do you need advice on how to perform a terminal command?
Comment 9 oooforum (fr) 2016-07-12 13:16:25 UTC
No news from OP since +3 months.
Feel free to reopen with required information.