Issue 127154 - Extension Manager hangs on macOS
Summary: Extension Manager hangs on macOS
Alias: None
Product: General
Classification: Code
Component: ui (show other issues)
Version: 4.1.2
Hardware: Mac macOS 10.12
: P5 (lowest) Major with 2 votes (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
Depends on:
Reported: 2016-10-06 11:56 UTC by Ariel Constenla-Haile
Modified: 2020-11-30 14:00 UTC (History)
5 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: 4.1.8
Developer Difficulty: ---
mseidel: 4.2.0_release_blocker?

Screenshot of hanging install window (89.04 KB, image/png)
2019-01-23 21:53 UTC, Kai-Mikael Jää-Aro
no flags Details

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Description Ariel Constenla-Haile 2016-10-06 11:56:20 UTC
- with your browser, download any extension from the extension site
- launch
- in the Start Center press the Open button and browse to the directory where the extension was saved (by default, Downloads on your home directory)
- the Extension Manager dialog opens, at the bottom it says "Adding <name of the extension .OXT file>"

Bug: the Extension Manager seems to hang, it is impossible to close it

Expected behavior: there should be an OK/Cancel dialog to proceed with the installation of the extension or cancel it

Reproducible on Mac OS X El Capitan and macOS Sierra with 4.1.2
Comment 1 Ariel Constenla-Haile 2016-10-06 12:23:19 UTC
Another scenario: checking from updates hangs the Extension Manager

- make sure you have at least one extension installed; if you can't install extensions in the user interface due to the bug described in Description, you can download an OXT from the extensions site and place it inside <path to>/

- launch

- Open menu Tools - Extensions Manager

- on the Extensions Manager, press the Check for Updates... button.

- the Extensions Manager hangs, it can't be closed, you have to force quit the application
Comment 2 Kai-Mikael Jää-Aro 2019-01-23 21:53:02 UTC
Created attachment 86622 [details]
Screenshot of hanging install window

This problem is apparently still present in 4.1.6 on macOS High Sierra.
I think the severity of this should be bumped up a bit.
Comment 3 Kai-Mikael Jää-Aro 2020-06-08 15:37:42 UTC
Bug still present in 4.1.7 on macOS 10.15.4.
Comment 4 Matthias Seidel 2020-11-28 16:30:18 UTC
Is this also present in current builds from trunk?
Comment 5 Kai-Mikael Jää-Aro 2020-11-28 20:52:41 UTC
It is at least still present in the 4.1.8 release.
Comment 6 Matthias Seidel 2020-11-28 20:55:42 UTC
(In reply to Kai-Mikael Jää-Aro from comment #5)
> It is at least still present in the 4.1.8 release.

That's why I updated "Last Confirmation in:" ;-)
Comment 7 Dave Fisher 2020-11-28 22:58:03 UTC
Confirmed in both 4.1.8 and 4.2.0 dev from July.

macOS - 10.15.7

With 4.2.0:
I installed with an ODT open. It hung, but after force quite and just opening OpenOffice the extension was in place. I then checked for updates and it hung again.
Comment 8 Jim Jagielski 2020-11-30 14:00:59 UTC
BT of the thread:
  thread #5
    frame #0: 0x00007fff6eabc882 libsystem_kernel.dylib`__psynch_cvwait + 10
    frame #1: 0x00007fff6eb7d425 libsystem_pthread.dylib`_pthread_cond_wait + 698
    frame #2: 0x000000010865fdce libuno_sal.dylib.3`osl_waitCondition + 174
    frame #3: 0x000000010a5ddf72 libvcl.dylib`AquaSalInstance::Yield(bool, bool) + 498
    frame #4: 0x000000010a618a3b libvcl.dylib`Application::Yield(bool) + 91
    frame #5: 0x000000010a820f46 libvcl.dylib`Dialog::Execute() + 102
    frame #6: 0x0000000108c8328d`dp_gui::ExtensionCmdQueue::Thread::_checkForUpdates(std::__1::vector<com::sun::star::uno::Reference<com::sun::star::deployment::XPackage>, std::__1::allocator<com::sun::star::uno::Reference<com::sun::star::deployment::XPackage> > > const&) + 141
    frame #7: 0x0000000108c81e85`dp_gui::ExtensionCmdQueue::Thread::execute() + 757
    frame #8: 0x0000000108c6c4da`non-virtual thunk to dp_gui::Thread::run() + 26
    frame #9: 0x00000001088905cf libsofficeapp.dylib`threadFunc + 15
    frame #10: 0x0000000108663855 libuno_sal.dylib.3`___lldb_unnamed_symbol22$$libuno_sal.dylib.3 + 229
    frame #11: 0x00007fff6eb7d109 libsystem_pthread.dylib`_pthread_start + 148
    frame #12: 0x00007fff6eb78b8b libsystem_pthread.dylib`thread_start + 15