Issue 127789 - update error(s) including program and extension
Summary: update error(s) including program and extension
Status: CONFIRMED
Alias: None
Product: General
Classification: Code
Component: ui (show other issues)
Version: 4.1.5
Hardware: All All
: P5 (lowest) Normal with 1 vote (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords:
: 127791 127798 127818 127819 127846 127851 127871 127894 127912 127936 127947 128043 128068 128187 (view as issue list)
Depends on:
Blocks:
 
Reported: 2018-06-08 16:42 UTC by Tracey
Modified: 2019-09-03 09:41 UTC (History)
20 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: 4.1.6
Developer Difficulty: ---
petko: 4.1.6_release_blocker+


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Description Tracey 2018-06-08 16:42:28 UTC
Both update and extension~manager "Server error message:" are blank.
Would be nice if there was an accurate and meaningful message so I can attempt to resolve the issue.
It seems to happen every time so it is very easily reproducible.

I installed the current version of LibreOffice [Version: 5.4.7.2 (x64)}] and both program update and extension update work fine (updates are shown when available).

Thanks, Tracey
OO4.1.5 Updates: Checking for an update failed.
               : Error reading data from the Internet.
               : Server error message: .
Ext Manager: Error reading data from the Internet.
           : Server error message: .
Comment 1 Matthias Seidel 2018-06-08 16:48:50 UTC
(In reply to Tracey from comment #0)
> Both update and extension~manager "Server error message:" are blank.
> Would be nice if there was an accurate and meaningful message so I can
> attempt to resolve the issue.
> It seems to happen every time so it is very easily reproducible.

Thanks for the information.

On which operating system do you get this issue?
And what region are you from?

> 
> I installed the current version of LibreOffice [Version: 5.4.7.2 (x64)}] and
> both program update and extension update work fine (updates are shown when
> available).

LO update is totally unrelated to our system...

> 
> Thanks, Tracey
> OO4.1.5 Updates: Checking for an update failed.
>                : Error reading data from the Internet.
>                : Server error message: .
> Ext Manager: Error reading data from the Internet.
>            : Server error message: .
Comment 2 Tracey 2018-06-08 20:09:40 UTC
On which operating system do you get this issue? Windows 7
And what region are you from? Eastern United States
Thanks, Tracey
Comment 3 oooforum (fr) 2018-06-09 10:43:24 UTC
Reproduce with AOO 4.1.5 and Windows 7 x64 Pro
Localisation: France

Set status as confirmed
Comment 4 jolatt 2018-06-09 13:49:13 UTC
Reproducable with Windows 10 64bit and Ubuntu 18.04.

I tried AOO420m1(Build:9800)  -  Rev. 1832749 with Windows 10 64bit -> no server error messages.
Comment 5 Keith N. McKenna 2018-06-09 22:08:53 UTC
*** Issue 127791 has been marked as a duplicate of this issue. ***
Comment 6 oooforum (fr) 2018-06-21 16:44:41 UTC
*** Issue 127798 has been marked as a duplicate of this issue. ***
Comment 7 Timo Lehmann 2018-07-07 12:08:54 UTC
Reproduced with AOO 4.1.5. and Microsoft Windows 10 64 bit Version 1803 10.0.17134 Build 17134

Language German

Country Germany

same error: server error message; in German "Serverfehlermeldung ." with Space and point behind.

amurtiger77
Comment 8 Timo Lehmann 2018-07-07 12:13:07 UTC
I forgot: It is Microsoft Windows Home 10 64 bit … and so on, as described
Comment 9 Timo Lehmann 2018-07-07 12:15:46 UTC
Beside this, recognize please: I have installed all new with complete uninstalling AOO 4.1.5. and new Installation and then Installation Language pack German
Comment 10 Keith N. McKenna 2018-07-16 00:25:20 UTC
*** Issue 127818 has been marked as a duplicate of this issue. ***
Comment 11 Keith N. McKenna 2018-07-16 00:27:16 UTC
*** Issue 127819 has been marked as a duplicate of this issue. ***
Comment 12 Keith N. McKenna 2018-08-09 22:47:11 UTC
*** Issue 127846 has been marked as a duplicate of this issue. ***
Comment 13 Keith N. McKenna 2018-08-17 02:47:28 UTC
*** Issue 127851 has been marked as a duplicate of this issue. ***
Comment 14 Robin Clement 2018-08-17 18:19:39 UTC
My own issue regarding this problem proved to be a duplicate, which was not surprising.  I am not convinced that this problem has been fixed.  I would like clarity and proof on a resolution to this.  I don't intend to completely uninstall and reinstall Openoffice until a new version is available.  I would like a direct email address to contact Apache in order to contact them and request a resolution or release date for a new version of OpenOffice.  The fact that the issue came on gradually and occurs on both of my computers, using different versions of Windows suggests to me that either a faulty installation was copied from one computer to another, or it waas caused by something else from outside Openoffice, such as Java Runtime Environment (JRE).  As I reported on my own issue (127851).  My view is that the key to ending this issue is to get an updated version of the Java installer jxpinstall.exe to set up Java the proper way.  I would like someone other than myself to use an older version of Java to find out if I am right.

Robin Clement.
Comment 15 oooforum (fr) 2018-08-20 07:39:54 UTC
(In reply to Robin Clement from comment #14)
> I would like a direct email address to contact Apache in order
> to contact them and request a resolution or release date for a new version
> of OpenOffice.  
There is no direct e-mail. Remember that OpenOffice is a community with only volunteers. Support can be provided through mailing list or forum.
Read this: http://www.openoffice.org/support/
Comment 16 oooforum (fr) 2018-09-01 12:42:25 UTC
*** Issue 127871 has been marked as a duplicate of this issue. ***
Comment 17 Marcus 2018-09-16 09:04:57 UTC
*** Issue 127894 has been marked as a duplicate of this issue. ***
Comment 18 mnvr4zl1rwvg 2018-09-16 09:20:30 UTC
I've been having the same issue since the beginning of the year. AOO 4.1.5, Windows 7 Home Premium w/ updates, Western USA. Mozilla Firefox Quantum, Waterfox, & Vivaldi Web Browsers w/ numerous extensions. This failure in 'Check for Updates' used to be intermittent, but now it's chronic no matter if all my User Acct browsers have all their Add-ons updated, which used to make a difference whether or not the 'Check for Updates' would work or not. I have NOT tried to uninstall & re-install AOO 4.1.5. Is this a Java Runtime Environment(JRE) issue? Really need a resolution to what I consider a MAJOR issue.
Comment 19 Matthias Seidel 2018-09-16 20:55:43 UTC
Although it is not clear if this problem is in our code or related to problems with connecting to our update feed/extension site, I ask for release blocker 4.1.6.
Comment 20 Peter 2018-09-17 03:29:17 UTC
Accepted for 4.1.6
Comment 21 Andrea Pescetti 2018-09-18 10:17:39 UTC
We should consider this a blocker with a grain of salt, meaning that approving as a blocker something that possibly does not depend on the OpenOffice code at all is premature. Most likely this issue is related to network configuration and not to the OpenOffice code.

We should still try to investigate it as much as we can, but my bet is that we won't find anything to fix in the OpenOffice code and that any fixes will have to be done on the infrastructure side.

For the record, I'm able to reproduce it too, so I can take a look and report back. Let's focus on the OpenOffice updates first, then the extensions updates later.
Comment 22 Peter 2018-09-18 19:29:21 UTC
This interferes with the release process. We have to ensure that update facility works. For that we have to at least locate the issue. If the update process works but the issue cannot be solved fast we can decide in a release bit to remove the Blocker.
If we fix this quickly the better. That's my reasoning. Sorry should have wrote it down.
Comment 23 Marcus 2018-10-15 18:49:40 UTC
*** Issue 127912 has been marked as a duplicate of this issue. ***
Comment 24 Keith N. McKenna 2018-11-15 02:38:49 UTC
*** Issue 127936 has been marked as a duplicate of this issue. ***
Comment 25 jmpoo 2018-11-21 10:02:34 UTC
Works if you replace

"UpdateURL=https://ooo-updates" in VERSIONRC (Linux) or VERSIONS.INI (Win) with
"UpdateURL=http://ooo-updates"

So only secure connection fails in 4.1.x

In AOO 4.2 dev "UpdateURL=https://ooo-updates" works but it connects to "aoonext" instead of "aoo41x"
Comment 26 Andrea Pescetti 2018-11-21 10:40:57 UTC
It is not recommended to change the update URLs manually. The issue was debugged at length on the dev list last weekend, see https://s.apache.org/Qlej (discussion about updates starts later in the thread).

We are going to fix this on the server side, so without any change on the user installations. But indeed the issue is related to the HTTPS/SSL configuration and bundled libraries.
Comment 27 Marcus 2018-11-29 23:07:25 UTC
*** Issue 127947 has been marked as a duplicate of this issue. ***
Comment 28 webistrator 2018-12-04 00:24:52 UTC
Ditto on my win10/US system for both program and extension updates. Still uncorrected on AOO 4.1.6 after "updating" from 4.1.5 which required a complete un/reinstallation. Extension update checking on 4.1.6 fails also with undefined server error(s).
Comment 29 Robin Clement 2018-12-04 11:18:20 UTC
Due to my autism, I find it difficult to take comprehensive screenshots.  I was able to log the last successful update check I did to earlier in 2018.  At the time, I already had Openoffice 4.1.5 as I remembered.  My suspicion is that the problem is due to changes in Java.  In order to fix the problem, you have to have a particular version of Java installed in order to run Openoffice properly.  Java has been mentioned as associated with Openoffice.  What I have been after to confirm this is an updated version of the jxpinstall.exe Java installation program, which is what I used to download to install Java.  My view is that if it is Java, Apache should u-turn and provide a built in Java with Openoffice installation packages.
Comment 30 Tracey 2019-01-09 18:44:13 UTC
>In order to fix the problem, you have to have a particular version of Java installed in order to run Open Office properly.

I think dependency on java is a big mistake unless you are using the database component.

Java is known for constant updates due to security issues (not their fault)

I think to do a relatively simple routine that java is just an un-necessary risk.
As an End User, I have several software programs that check for updates via the installed web browser and they work just fine without java.

Just an observation, Tracey
I even think making java necessary to use "find" on the "Open Office Help" is un-necessary.
Kinda leans toward bloatware.
I am not a great fan of Microsoft per say, but their local Help files have always come with a functional find feature.
Comment 31 Matthias Seidel 2019-01-09 18:50:02 UTC
(In reply to Tracey from comment #30)
> >In order to fix the problem, you have to have a particular version of Java installed in order to run Open Office properly.
> 
> I think dependency on java is a big mistake unless you are using the
> database component.

This issue has been discussed on dev@ and has *nothing* to do with Java.

> I even think making java necessary to use "find" on the "Open Office Help"
> is un-necessary.

Agreed, but that is another issue...
Comment 32 Marcus 2019-02-17 11:05:37 UTC
*** Issue 128043 has been marked as a duplicate of this issue. ***
Comment 33 Marcus 2019-03-20 21:56:42 UTC
*** Issue 128068 has been marked as a duplicate of this issue. ***
Comment 34 oooforum (fr) 2019-09-03 09:41:55 UTC
*** Issue 128187 has been marked as a duplicate of this issue. ***