Issue 3855 - Bug Buddy integration
Summary: Bug Buddy integration
Alias: None
Product: General
Classification: Code
Component: code (show other issues)
Version: current
Hardware: All All
: P2 Trivial with 1 vote (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
Depends on:
Reported: 2002-04-04 07:43 UTC by beland
Modified: 2014-09-30 18:44 UTC (History)
2 users (show)

See Also:
Issue Type: FEATURE
Latest Confirmation in: ---
Developer Difficulty: ---


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Description beland 2002-04-04 07:43:05 UTC
OpenOffice users cannot report bugs on the software through Bug Buddy
(as of bug-buddy-2.0.8-ximian.1) even though OO is officially a Gnome
Office project (see

All other Gnome software, as far as I am aware, is integrated into Bug
Buddy, either through Ximian or's BugZilla interfaces.
Sun's IssueZilla for OpenOffice could be integrated here in a similar

Bug Buddy casts a wider net for bug reports for several reasons:

 - It can be automatically triggered to capture debugging information
   after a crash.  It can examine the core dump, ask the user to
   describe the circumstances that led to the crash, and help the user
   route the report to the right area in the bug tracking system.
 - It is much easier to navigate than the BugZilla web interface,
   which is in turn easier to use than OpenOffice's IssueZilla.
 - Consumers who use it to report bugs on other Gnome projects will be
   able to use the same program and interface to report bugs on

With more comprehensive bug reporting, OpenOffice developers can get a
better picture of which bugs are frustrating users the most (to help
prioritize fixes), and additional points of contact for collaboration
in bug hunting are formed with a wider set of volunteers.  Isolating
and reproducing bugs is a significant part of the work in getting them
fixed, much less finding them in the first place.

I always feel better about bugs after I report them (especially when
they are actually fixed!), and I wish more people could have the
experience of turning their frustration at malfunctioning software
into something productive that actually improves it for everyone.

Bug Buddy is also an excellent tool for enabling consumers who are
less familiar with the underlying technology to make *high quality*
bug reports, because it automates a lot of the technical part of the
information gathering step.  OpenOffice could benefit from the work
that Redhat and Ximian have and continue to put into this expert
system simply by constructing an incoming gateway.
Comment 1 stx123 2002-04-10 18:34:07 UTC
Has been requested several times now...
P3 -> P2
Comment 2 mdekkers 2002-06-10 23:41:14 UTC
 I like the idea, but is this a www issue, or a ui/framework issue? 
Comment 3 stx123 2003-12-13 14:52:41 UTC
Reassign issue to owner of selected subcomponent
Comment 4 thorsten.martens 2004-01-07 11:52:36 UTC
TM->BH: Yours ?
Comment 5 fa 2005-03-06 16:06:31 UTC
Note that ooo-build (which Red Hat, Novell, Debian, etc ship) has patches for
Bug Buddy integration...

These make BugBuddy come up instead of the Sun crash dialog.
Comment 6 gleppert 2010-01-12 23:30:12 UTC
Isn't this an outdated issue and can be closed?
Comment 7 beland 2010-01-12 23:48:50 UTC
Fedora is using ABRT for this purpose now; I don't know what is happening with
other distributions.
Comment 8 bettina.haberer 2010-05-21 14:50:06 UTC
To grep the issues easier via "requirements" I put the issues currently lying on
my owner to the owner "requirements".