Apache OpenOffice (AOO) Bugzilla – Issue 44223
Installation terminates after selecting options
Last modified: 2013-08-07 15:26:47 UTC
Setup can be started. Options can be selected. When the installation process shall start the window with the process bar comes up for a very short moment, then another window pops up saying that the installation was cancelled. OS: Windows XP Pro SP1 German In the system event log this text can be found: ----------------------------------- Ereignistyp: Informationen Ereignisquelle: MsiInstaller Ereigniskategorie: Keine Ereigniskennung: 11708 Datum: 05.03.2005 Zeit: 15:36:05 Benutzer: Nicht zutreffend Computer: WEZEL-WKS8929 Beschreibung: Product: OpenOffice.org 1.9.79 -- Installation operation failed. Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter http://go.microsoft.com/fwlink/events.asp. ------------------------------ PC is used in an Active Directory Network. Alternative tries (Win2003 server on a VirtualPC system, other Laptop with XP Pro German SP2) execute without any problem from the same installation file source. From the forum other users seem have to have the same problem. Installation on the same PC with an earlier version (1.9.69 ?) worked without problems. Also tried to get all OO entries out of the registry before new installation - no change.
For further investigations
Just found out the problem: The download directory was explicitly owned by the current user. The group "everyone" did not exist in the list of users for the installation source directory. When I added "everyone" to the list of allowed groups the installer does its job without hesitation. Maybe this should be an issue for the installer configuration as the installers for some other programs worked in the same security environment without problems!
jsk->cj: I have no idea whether this is your area of expertise but could you please have a look or forward the issue to somebody who knows things? This taks might be relevant for citrix installations.
set to NEW
CJ ->IS: I cannot do here anything. Ingo please have a look.
Setting target
I have the same phenomen on a Win XP home when trying to install SRC680_m113_native_packed-1_en-US.8930. Currently I have no idea what may be the cause. Any suggestions welcome.
Hi lsaffre, can you please try to approve the solution suggested by sommerer on March, 10th? Do you still have this problem, after adding "everyone" to the owner of the installation source directory?
I don't use Active Directory Network, I am working on my local machine as Adminstrator. So I think that I cannot try the solution suggested by sommerer. But (tilt!) now I remember: I unpacked the installation directory to a virtual drive L:, created using the SUBST command. That's it! This causes the problem! I had the same problem with some other installer. Simply moving the directory from L: to C:, then executing setup.exe from there, and it works! The problem should be reproducible on any XP machine: 1. Unpack the installation files to a directory c:\temp\SRC680_m113_native_packed-1_en-US.8930 2. In a DOS box, type: subst l: c:\temp l: cd \SRC680_m113_native_packed-1_en-US.8930 setup.exe And the installer will give up after having asked installation options. 3. Launching the same setup.exe from the non-SUBSTed drive will work: c: cd \temp\SRC680_m113_native_packed-1_en-US.8930 setup.exe Best regards, Luc
Luc, you can find some more information about this problem in #i36835.
Accepted