Issue 45534 - Impress Slide Show Crashes Video Card
Summary: Impress Slide Show Crashes Video Card
Status: CLOSED DUPLICATE of issue 45196
Alias: None
Product: Impress
Classification: Application
Component: viewing (show other issues)
Version: OOo 2.0 Beta
Hardware: PC Windows XP
: P3 Trivial with 2 votes (vote)
Target Milestone: ---
Assignee: christian.guenther
QA Contact: issues@graphics
Keywords: oooqa
: 46024 (view as issue list)
Depends on:
Reported: 2005-03-20 04:47 UTC by cptcave
Modified: 2005-05-23 14:19 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

this is a simple PowerPoint slide show that is displayed with strange diagonal lines (173.03 KB, application/vnd.sun.xml.impress)
2005-04-01 06:15 UTC, jimmyc
no flags Details
Presentation (1.27 MB, application/vnd.sun.xml.impress)
2005-04-01 19:25 UTC, cptcave
no flags Details

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Description cptcave 2005-03-20 04:47:04 UTC
I am on a Gateway M675XL Laptop.  
Pentium 4 3.40ghz w/HT
1gb of ram
ATI Mobility Radeon 9700 (driver version: 
128mb dedicated video ram 
80gb 7200rpm drive

I was creating a slide show in impress.  I added many animations (several per 
slide).  I would check how the slide looked by selecting all of the animations 
on a slide and pressing the play button on the custom animations submenu.  At 
times I would also check the entire slideshow by pressing f5 or 
selecting "slide show" from various locations.  

After a while the video corrupts.  This occurs either with viewing a single 
slide alone (after multiple times).  Or by playing the entire slide show alone
(after multiple times).  Or by a combination of both (after multiple times). 
Once the corruption happens and I try to run the slide show the screen doesn't 
show the complete image.  Some of the slide show elements will appear in front 
of the impress program but the screen will not completely change.  When a 
single slide is played using the method I mentioned earlier the effect is 
similar just on a smaller scale (just in the edit window).

After this all of my video card fuctions seem corrupted.  After a computer 
restart this is corrected.  I originally suspected that my video card was 
damaged.  However, I can run full opengl and high end video games without 
similar problems.  I still suspect my video card (compatibility?) or maybe it 
is a driver issue. I have the updated drivers (as of a couple of weeks ago).

Thank you all for your concideration.
Comment 1 wolframgarten 2005-03-21 08:21:36 UTC
Reassigned. Is it possible to attach the file? Thanks in advance.
Comment 2 cptcave 2005-03-23 00:19:19 UTC
I had recreated the file twice.  How do I attach one file without the pictures?
Comment 3 cptcave 2005-03-24 18:58:57 UTC
It would be dependent on photos.  I don't think I can upload all of them.  Can 
I.  Regardless, I have tried this several times with a new file and it happens 
every time.
Comment 4 cptcave 2005-03-29 19:59:49 UTC
Can I upload the file plus the pictures?  Additionally this happens with every 
new file that I create.
Comment 5 jimmyc 2005-03-31 20:34:59 UTC
I am with a P4 3 Ghz, ATI Radeon 9600 and I found this bug too
Comment 6 peschtra 2005-04-01 00:52:09 UTC
Please upload the file and let us know if this is still and issue.

Click on create attachment to upload the file. The pictures should be imbedded
in the document.

Marking as invalid until more information arrives.
Comment 7 jimmyc 2005-04-01 06:15:07 UTC
Created attachment 24497 [details]
this is a simple PowerPoint slide show that is displayed with strange diagonal lines
Comment 8 peschtra 2005-04-01 06:41:40 UTC
I also got those lines, but that is a separate issue. Please file a new issue
for that. This issue is about crashing video cards.
Comment 9 cptcave 2005-04-01 19:25:04 UTC
Created attachment 24532 [details]
Comment 10 cptcave 2005-04-01 19:33:16 UTC
I am uploading the file.  I still think that this may be a video card 
compatibility problem.  That thought is due to fact that my entire graphics 
settings become corrupted following this problem (ie. if I try to change the 
resolution or color quality it ask for a reboot - which it is set to do 
without reboot).  This is the only problem that I have had that has caused 
this result.  I think otherwise it would be widespread and that many more 
people would have already reported this problem.  As is it seems to be 
isolated to a few people.  I see that someone with a radeon 9600 (similar to 
mine) is having the same problem.  Could it be that family of graphics cards?
Comment 11 cptcave 2005-04-01 21:04:45 UTC
I have been toying with this some more.  I can't seem to replicate this 
problem like I did at once.  I am now fairly certain that this only occurs 
when two instances of impress (and possibly any other openoffice application) 
is open.  I also believe that it requires a large file (possibly greater than 
2mg) with many animations.  I haven't nailed down exactly how it happens.  
Previously I have had to work on a project constantly.  I am going to try to 
upload a short video I took with my camera of the problem in action.  I tried 
to get screen shots from my computer.  However, at the time I would need a 
screen shot the video is doing strange things and all of get from a capture is 
black images.  I cannot think of anyother way of showing the problem.
Comment 12 cptcave 2005-04-16 05:43:16 UTC
I was unable to upload that file.  Sorry it has taken so long to respond.  
This is still an issue.  I have been able to replicate the problem.  Again I 
think it is a video card compatability.  The file I have sent will not cause 
the problem unless another (and I believe larger) copy of impress is running.
Comment 13 cptcave 2005-04-16 06:32:56 UTC
This is the same as issue 46024.  I am having the same problems (white box in 
the corner) and gets progresively worse (just as 46024).
Comment 14 peschtra 2005-04-16 17:29:16 UTC
*** Issue 46024 has been marked as a duplicate of this issue. ***
Comment 15 cptcave 2005-04-19 18:21:46 UTC
I have tried this on 1.9.93 and confirm that the problem still occurs.
Comment 16 trbentley 2005-04-25 11:25:46 UTC
This has happend for me 3 times this weekend.
Created new Impress document and created new slide with a photo.
Test run it with "Slide in" annamation.
Video card crashes.  Once it reset the machine.

AMD 3000 pc with 1gb ram.  Raedeon 7000 video card running XP Home SP2.
Comment 17 peschtra 2005-04-26 01:25:06 UTC
@trbently -- Are you on a laptop or a regular computer. With a Radeon 9600 I
would assume a normal computer but just checking.

At what point does it crash for anyone. I watched it and didn't crash.

Leaving as unconfirmed and chaging priority to P3.
Comment 18 cptcave 2005-04-26 05:37:57 UTC
I have a laptop (specs posted at the top).  As I have said before in my first 
post it happens at different times.  In a later post I noted that I felt that 
two copies of impress has to be running.  I realize that myself and the other 
poster may be the only two having this problem.  Read issue 42024.  This 
poster explained it perfectly.  It is exactly the problem I am having as well.
Comment 19 cptcave 2005-04-26 05:39:33 UTC
Sorry, I missed who the last was addressed to.  Please disregard my statement.
Comment 20 trbentley 2005-04-29 12:28:55 UTC
In response to omment from peschtra I am on a desktop PC.  When I run a 
presentation with a picture the screens WIPES very slowly even if the 
transition is FAST.  After about 1/3 of the screen my computer reboots it self 
or the screen rests it self complaining of video driver problems. 
Comment 21 christian.guenther 2005-04-29 13:59:54 UTC
We did some fixes for issue 46666.
According to the developer this should also fix this bug.
The fix is integrated in src680m95.
Please have a look if this bug still occures in src680m95.
Comment 22 peschtra 2005-04-30 04:54:43 UTC
Marking as dup.

Please post all further comments to 45196.

*** This issue has been marked as a duplicate of 45196 ***
Comment 23 christian.guenther 2005-05-23 14:19:36 UTC
I close the issue as duplicate