Issue 4676 - Icon colours are not correct
Summary: Icon colours are not correct
Alias: None
Product: ui
Classification: Code
Component: ui (show other issues)
Version: OOo 1.0.0
Hardware: PC Windows 2000
: P3 Trivial with 2 votes (vote)
Target Milestone: ---
Assignee: christian.guenther
QA Contact: issues@ui
: 17847 (view as issue list)
Depends on:
Reported: 2002-05-09 06:07 UTC by Unknown
Modified: 2003-08-04 12:43 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

Sample for wrong icon colors (44.87 KB, image/jpeg)
2002-05-19 11:27 UTC, arittner
no flags Details
Screen dump showing icon colour problems in 1.0 (92.50 KB, image/jpeg)
2002-05-23 08:45 UTC, Unknown
no flags Details
Icons still bad... see "Show Draw Functions" (79.56 KB, image/jpeg)
2002-05-27 01:09 UTC, Unknown
no flags Details

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Description Unknown 2002-05-09 06:07:18 UTC
Toolbar icon colours are not appearing correctly in my environment:

  32bit colour

The icons appear washed out and "pinky" coloured.

If I can work out how to attach a file to this "issue", I will send a BMP of 
the screen.  Otherwise email if you want it.
Comment 1 arittner 2002-05-19 11:26:02 UTC
I can confirm the bug under W2K German with 32Bit true color

My desktop options:
32Bit true color
1600*1200 pixel
small fonts
no active color profile

My hardware:
3Dfx Voodoo Banshee 16MB chipset (VGA-Bios 11/06/98)

banshee.dll 5.00.2180.58
banshee.sys 5.00.2167.58
Comment 2 arittner 2002-05-19 11:27:20 UTC
Created attachment 1697 [details]
Sample for wrong icon colors
Comment 3 arittner 2002-05-19 12:59:08 UTC
On 16Bit I've no problems with crippled icons (but bad color 
Under 24Bit truecolor OpenOffice freeze my computer:

1. Switch to 24bit mode
2. right click on quick start taskbar icon
3. Text document

The new window shows only the titlebar, the window-frame, the content 
pane with an empty document and: *no* toolbar on top and left and 
*no* statusbar (I can see the desktop background!). Ctrl-Alt-Delete 
does not work. Only a hard reset restarts the computer.

Comment 4 uhe 2002-05-21 08:19:21 UTC
*** Issue 4843 has been marked as a duplicate of this issue. ***
Comment 5 uhe 2002-05-21 08:22:36 UTC
Reassigned to Stephan. Please have a look at this issue.

A Workaround to renew the corrupted "icon cache" file of Windows is 
in issue #4843 wich is a duplicate.
Comment 6 arittner 2002-05-21 12:36:30 UTC
Hi Uwe Heth,

you are realy sure, that corrupt desktop icons are the same problem 
like corrupt toolbar icons and menu icons in OpenOffice?
Comment 7 arittner 2002-05-22 21:43:55 UTC
The repair from the workaround from Issue #4843 doesn't work.
IMO #4843 is not a duplicate. 

After any restart of OpenOffice I get other "colored" icons. 
Sometimes red, sometimes white washed. But anytime the correct shape. 

On another computer with StarOffice 5.2 I get the same results with 
32Bit colors ;-)

Comment 8 stephan_schaefer 2002-05-23 08:23:14 UTC
Yes you're right, this issue really is no duplicate of #4843. 

The point that your machine freezes when selecting 24bit colors
suggests that we're dealing with a driver problem here. Additionally
we could not reproduce the problem on any available hardware here
(sorry, we have no Voodoo cards....) Perhaps you can try another
driver - if there are no newer drivers you could also check if the
problem already occured with older drivers. 

A question to Richard: do you have the same hardware and/or driver as
Aljoscha ? Could you also provide us with a screenshot ? Thanks.
Comment 9 carsten.driesner 2002-05-23 08:34:00 UTC
I think this is a driver related problem.
There is a web page with 3rd party drivers for 3dfx based graphic 
cards. May be you can find a better driver for win2k.
Comment 10 Unknown 2002-05-23 08:45:17 UTC
Created attachment 1749 [details]
Screen dump showing icon colour problems in 1.0
Comment 11 Unknown 2002-05-23 08:47:37 UTC
You may be right about the driver ... I am using a 3dfx banshee.  
Driver is from Microsoft and dated 6/6/2001, version 5.00.2462.60.

I'll try and find a newer driver.
Comment 12 Unknown 2002-05-23 08:48:40 UTC
p.s.  As you can see, I have since upgraded to XP.  Same problem.
Comment 13 arittner 2002-05-23 09:56:38 UTC
The Voodoo banshee is outdated. IMHO the XP-Driver is the newest 
available driver and based upon den W2K driver with the same 
problems. I've a special OpenGL-Driver, but the OpenGL-Support 
doesn't work with OpenOffice and icons are corrupted too.

I agree with Stephan Schaefer. It could be an hardware problem. I'll 
test OpenOffice on another computer (without a banshee).

Thanx for your help :)
Comment 14 arittner 2002-05-23 12:23:57 UTC
ATI Rage128GL with 32Bit works fine. 
But not the OpenGL :-( (no refresh of the background)

Is there a compatibility list for supported graphic cards?
Comment 15 Unknown 2002-05-24 01:01:06 UTC
That's it.  I updated to a different (not newer, but obviously 
better ;-) driver and it now works.  The driver is located here:

I know it would be easy to dismiss this issue now.  But I would ask 
you consider why this problem only affected OpenOffice.  No other 
apps I have including M$Office exhibit this problem.
Comment 16 arittner 2002-05-24 09:20:03 UTC
Hi Richard,

I agree with you. This error should be resolved. I won't install XP 
to run OOo on my computer. W2K works for me very good. 

The Voodoo Banshee is not a rare graphic card. I hope someone find 
the bug.

Comment 17 Martin Hollmichel 2002-05-24 19:39:00 UTC

I can confim this issue, it does occur with SO 5.2, SO 6.0 and OOo 
1.0 on my machine also and it's the only application where this happen
Comment 18 Unknown 2002-05-27 00:54:43 UTC
Uh oh!  Sorry.  In fact it doesn't work for me after the driver 
upgrade.  The initial icons look ok (i.e. those that are displayed 
immediately on startup).  But if I click the "show draw functions" 
icon, the pop-up toolbar has all its icons in one colour ... orange 
for me.

I'll attach another screen dump.
Comment 19 Unknown 2002-05-27 01:09:39 UTC
Created attachment 1772 [details]
Icons still bad... see "Show Draw Functions"
Comment 20 Unknown 2002-05-29 18:18:22 UTC
I'm also seeing this issue.  Windows 2000 english, with a NeoMagic
256XL+ laptop video card & drivers.
Comment 21 stephan_schaefer 2002-08-21 09:05:31 UTC
ssa->ka: Our Windows code to render bitmaps seems not to work with 
certain graphics drivers - do you see any chance to look over the 
code again ?
Comment 22 ooo 2002-10-10 12:33:34 UTC
KA: this is really a driver related issue. The problem seems to be a
special rasterop code that we use to draw transparent bitmaps and
masks; I don't want to change this, because it's not a problem of
OpenOffice, it's a driver related problem. Any change in the code base
(using different raster ops) may fix the bug for a special driver but
may (will) give bugs with other drivers.
Comment 23 hoper 2002-11-07 12:35:59 UTC
Oops...  Seems that I reported the same Voodoo Banshee issue to #9044....

However, I already found a (tiresome) workaround, FYI:

Every time the system starts/restarts,
I have to change the display down to 256 colors AND 800x600
resolution, run OpenOffice once, then change the display back
to higher color and resolution, otherwise the whole system will
die/freeze when OpenOffice is about to display the tool bars.

Someone told me to update DirectX, but it didn't help.

Comment 24 ooo 2003-01-08 14:20:32 UTC
KA: reopened
Comment 25 ooo 2003-01-08 14:20:53 UTC
KA: changed owner
Comment 26 ooo 2003-01-08 14:21:08 UTC
KA: rechanged status
Comment 27 christian.guenther 2003-01-28 10:57:55 UTC
I close the issue.
Comment 28 stephan_schaefer 2003-08-04 12:43:39 UTC
*** Issue 17847 has been marked as a duplicate of this issue. ***