Issue 50815 - Error report - no feedback if receive at OO
Summary: Error report - no feedback if receive at OO
Status: CLOSED DUPLICATE of issue 56225
Alias: None
Product: General
Classification: Code
Component: code (show other issues)
Version: OOo 2.0 Beta
Hardware: PC (x86_64) Windows XP
: P3 Trivial (vote)
Target Milestone: ---
Assignee: hennes.rohling
QA Contact: issues@framework
Depends on:
Reported: 2005-06-16 11:43 UTC by vogella
Modified: 2006-02-09 09:31 UTC (History)
1 user (show)

See Also:
Latest Confirmation in: ---
Developer Difficulty: ---

New example (23.98 KB, application/vnd.sun.xml.writer)
2005-09-01 13:26 UTC, vogella
no flags Details

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Description vogella 2005-06-16 11:43:34 UTC
Dear OO-developers,

I receive frequently dumps in OO and I try to send these error reports to you. 

A bit frustrating is that I do not receive a feedback if the error has 
succesfully received by you. I'm behind a proxy and I'm not sure if OO makes it 
through. In OO 1.1.4 I alway receive: "Failed to send error report".

Could you perhaps add also a message in the case the sending was succesfull? 
Something like: "Successfully send the error reports" in case it was send 

Best regards, Lars
Comment 1 Olaf Felka 2005-06-16 11:49:40 UTC
of @ ja: Please have a look.
Comment 2 Joost Andrae 2005-08-31 13:46:20 UTC
JA: the "failed to send error report" message appears if eg. the system is
behind a proxy. Please configure proxy settings within the cash reporter
application. If you add a valid email address to the crash reporter settings
then you usually receive an email which shows you that the crash report has been
processed by the backend. Otherwise there's no dialog and AFAIK there's no
dialog planned
Comment 3 Joost Andrae 2005-08-31 13:46:51 UTC
JA: closing as worksforme
Comment 4 vogella 2005-09-01 11:13:17 UTC
Hello, sorry to re-open the issue. Don't you think a dialog like "Thank you for 
your feedback..." would make sense? Not that this is a critical thing, but 
really a "nice-to-have". It is not "rewarding" if you try to crash the tool and 
finally are successful but do not receive any feedback if your effort was 
useful or not. 

Unfortunately ;-) the new beta 2 does not crash frequently any more. Is there a 
way to crash OO manually to check the message "Cannot send" message, e.g. 
without beeing connect to a network? I tried crashrep.exe, but did 
not receive any pop-up.

Best regards, Lars
Comment 5 Joost Andrae 2005-09-01 11:34:40 UTC
JA: Im not convinced if a dialog will be something which will help the user.
Currently the dialog to send a crash report will close if the report is sent. It
is very unlikely to have a direct communication between application and soap
interface at the backend as the soap interface will just pass the error reports
through to the backend infrastructure. If we add a bi-directional communication
to that interface then we might get in trouble by a possible high load. In this
case every user who would use the crash reporter at the same time would be affected.
If we add a dialog which pops up if a crash report is sent (independent from the
fact that it might not be sent due to network problems...) then the user would
have to interact everytime just to close that dialog.

Sending this issue as type "enhancement" to HRO.

JA->HRO: AFAIK there is another issue for a feature like this which you already
dismissed. Reassigning to you
Comment 6 vogella 2005-09-01 13:26:51 UTC
Created attachment 29249 [details]
New example
Comment 7 hennes.rohling 2006-02-09 09:30:43 UTC

*** This issue has been marked as a duplicate of 56225 ***
Comment 8 hennes.rohling 2006-02-09 09:31:18 UTC