Issue 54620 - 1.1.5 Installation errors make install suspect
Summary: 1.1.5 Installation errors make install suspect
Status: CLOSED FIXED
Alias: None
Product: Installation
Classification: Application
Component: code (show other issues)
Version: OOo 1.1.5
Hardware: All Linux, all
: P3 Trivial (vote)
Target Milestone: ---
Assignee: Olaf Felka
QA Contact: issues@installation
URL:
Keywords: needmoreinfo
Depends on:
Blocks:
 
Reported: 2005-09-14 19:40 UTC by grsingleton
Modified: 2005-09-15 20:47 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


Attachments
screenshot1 (107.11 KB, image/png)
2005-09-14 19:42 UTC, grsingleton
no flags Details
screenshot2 (8.41 KB, image/png)
2005-09-14 19:51 UTC, grsingleton
no flags Details
screenshot3 (8.40 KB, image/png)
2005-09-14 19:51 UTC, grsingleton
no flags Details
screenshot4 (8.44 KB, image/png)
2005-09-14 19:51 UTC, grsingleton
no flags Details
zipfile of steps taken (633.69 KB, application/octet-stream)
2005-09-15 16:41 UTC, grsingleton
no flags Details

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Description grsingleton 2005-09-14 19:40:40 UTC
Tried installing under FC4, (Linux localhost 2.6.12-1.1447_FC4 #1 Fri Aug 26
20:29:51 EDT 2005 i686 i686 i386 GNU/Linux) and encountered the following errors
as shown in the attached images.

This makes me suspect that this is a failed install.
Comment 1 grsingleton 2005-09-14 19:42:34 UTC
Created attachment 29566 [details]
screenshot1
Comment 2 grsingleton 2005-09-14 19:51:08 UTC
Created attachment 29567 [details]
screenshot2
Comment 3 grsingleton 2005-09-14 19:51:34 UTC
Created attachment 29568 [details]
screenshot3
Comment 4 grsingleton 2005-09-14 19:51:57 UTC
Created attachment 29569 [details]
screenshot4
Comment 5 Olaf Felka 2005-09-15 09:22:24 UTC
I can't reproduce with a downloaded version from
http://ftp.stardiv.de/pub/OpenOffice.org/stable/1.1.5/. Starting ./setup and
everything went fine, no such errors. Please be more detailed in your
description. We need a step-by-step walkthrough to reproduce.
Comment 6 grsingleton 2005-09-15 13:02:24 UTC
Please do not resolve an issue when you want information. You are supposed to
insert needmoreinfo in the keeyword field and wait some reasonable period of time.

At this point we don not know if you have the correct environment in which you
tested, we do not know much more. For example, despite having a good md5sum, we
don't know if the image I downloaded is corrupted, whether FC4 itself is the
source of the problem and likely more.

Having re-installed 1.1.4 and rebuilt my working 1.1.4 environment, I will only
install 1.1.5 separately. I should also point out that this problem did _NOT_
occur with 1.1.5rc3.

No please wait for your information and please post in this issue what you have
as an environment. e.g. the output from uname -a.
Comment 7 Olaf Felka 2005-09-15 14:16:25 UTC
"Please do not resolve an issue when you want information." Why not? When I get
a description that doesn't lead me to a reproducible issue it 'worksforme'. As
far as I haven't got this further information this resolution is correct. When
I'm acting polite and asking for more information instead of closing the issue
there is nothing wrong and I behave right. As long as I haven't got this
information it 'worksforme'.
I've also used FC4 (2.6.11-1) and the md5 sums are ok. What has OOo 1.1.4 to
with this? Did you make an update installation?
Comment 8 grsingleton 2005-09-15 15:07:54 UTC
"I'm acting polite and asking for more information instead of closing the issue
there is nothing wrong and I behave right. As long as I haven't got this
information it 'worksforme'." You looked at the issue and at 01h22  you resolved
the issue. You did not wait for any information. Your FC4 is not up2date. Please
stick with the program. When you want info, ask and wait. After a suitable
period of time such as 24 hours from asking, then you can start consider
resolving the problem. So until you upgrade you system. Please wait. Thanks. 

As I said earlier I will have to try again. How I am going to capture sufficient
information except by screen captures. Any suggestions?
Comment 9 Olaf Felka 2005-09-15 15:42:46 UTC
If I haven't had the intention to wait I would have closed the issue. But I
haven't. What you are doing is nitpicking. Give a valid bug description and your
issue will be handled accordingly.
Comment 10 grsingleton 2005-09-15 16:39:58 UTC
I do not think asking the qa person to have the same environment is nitpicking.
You do not. Upgrade and we can talk. 

In the meantime I have attached a zipfile of all the steps I took to reproduce
this problem.
Comment 11 grsingleton 2005-09-15 16:41:48 UTC
Created attachment 29586 [details]
zipfile of steps  taken
Comment 12 grsingleton 2005-09-15 16:43:31 UTC
One other thing that needs to be examined is SELinux settings. What are yours?
Comment 13 Olaf Felka 2005-09-15 17:06:17 UTC
Upgrading my system isn't needed because the error looks like an error in basic
scripts that are called after office installation. That's not related to minor
or major kernel versions. What's I don't have is SELinux settings. Is the office
installed with root access or with user rights?
BTW: Your nitpicking is about my issue handling and not about asking for my
system settings. At least, my systemsettings are not important, I need to know
what your system is about. What makes you think that my issue handling is not
correct? Where is written how the resolution 'worksforme' has to be used? Where
is written, that the resolution 'worksforme' can't be used in combination with
the keyword 'needmoreinfo'? I'm triyng to keep the number of unresolved issue
low and that's a valid way to do.
Comment 14 grsingleton 2005-09-15 17:30:54 UTC
Nevermind. Problem was SELinux. 
Comment 15 Olaf Felka 2005-09-15 20:47:20 UTC
Thank you for your help and findings.