60450 – soffice.bin causes lsass.exe to lag considerably and utilize an inordinate amount of processor time

Issue 60450 - soffice.bin causes lsass.exe to lag considerably and utilize an inordinate amount of processor time

Summary: soffice.bin causes lsass.exe to lag considerably and utilize an inordinate am...

Status:	CONFIRMED

Alias:	None

Product:	General
Classification:	Code
Component:	code (show other issues)
Version:	OOo 2.2
Hardware:	All Windows XP

Importance:	P3 Trivial with 7 votes (vote)
Target Milestone:	AOO Later
Assignee:	AOO issues mailing list
QA Contact:

URL:
Keywords:

Depends on:
Blocks:

Reported:	2006-01-12 17:43 UTC by deviros
Modified:	2013-02-07 21:50 UTC (History)
CC List:	6 users (show)

See Also:
Issue Type:	DEFECT
Latest Confirmation in:	---
Developer Difficulty:	---

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Description deviros 2006-01-12 17:43:12 UTC

When the process soffice.bin remains active in the task manager for a few hours,
eventually the CPU Usage starts peaking around 95-100%.  Further investigation
shows that lsass.exe is using between 50-75%, with soffice.bin utilizing the
remainng amount, and crss will occaisonally join in the fray with a peak of
about 20%.

Force Quit on soffice.bin IMMEDIATELY drops lsass to 0, where it belongs,
showing that soffice.bin appears to be the culprit in this case.

/1.5GhzP4/512MB/XPProSP2/Clean install of Windows./

Comment 1 thorsten.martens 2006-01-30 14:29:51 UTC

Comment 2 kpalagin 2007-03-26 16:22:29 UTC

deviros,
it does not happen to me when OO is idle.
Resolving as WFM.
Please upgrade to soon to be released 2.2 and see it you still experience the 
problem.

Though, you are right - sometimes soffice.bin can cause lsass.exe to consume a 
lot of CPU cycles.

Comment 3 kpalagin 2007-03-26 16:26:31 UTC

and closing.

Comment 4 raphmaz 2007-05-16 16:54:07 UTC

My OOo 2.2 shows the same problem. Happens several times a day, often when
copy-pasting content from Adobe apps into Impress.

Note: this situation completely freezes OOo and all unsaved work is wiped
(recovery does get triggered on restart but brings up the last saved version).

(It's been 10 minutes alreday, but I'm now waiting to see if it eventually does
recover as I've got 2h of work that will be wiped if I kill it now, will comment
again tomorrow morning if it does come unstuck after several hours.)

XP Home SP2, 512 MB, Centrino 1.1GHz

Comment 5 shinobu_maehara 2007-07-22 11:20:39 UTC

Confirmed this issue. For me it usually occurs when it has been running idle 
for a long period of time, or if I have used the "sleep mode" of the computer 
(so that it has effectively been running for a long time). But it also 
sometimes suddenly starts to do this on a freshly booted computer; since I 
don't know what causes it, to me it appears rather unpredictable.

How to reproduce: leave your computer running for a long time. Note that at 
some point your computer becomes slow as tar and things like explorer's 
autocomplete stop working and your music starts to skip. Notice how the CPU 
usage sits at 100%, sometimes dropping to 99%. Now suspend soffice.bin. Notice 
how the CPU usage droppes to a few percent, depending on what you were doing 
of course. Now resume soffice.bin. Notice that CPU usage sits at 100% again. 
The ratio lsass / soffice is about 60% / 40% for me, but the basic symptom is 
the same.

Comment 6 shinobu_maehara 2007-07-22 11:25:39 UTC

P.S. Can someone please reopen this issue? This is not a "worksforme" anymore, 
since it has been reported by sever people now. Since I've got some actual 
work to do with my PC I've killed soffice.bin, but next time the problem 
occurs I'll try to break in with a debugger and send you a stack trace (if 
possible).

Comment 7 shinobu_maehara 2007-09-17 17:14:46 UTC

Why did no one reopen this issue, like I asked? Here is the promised stack 
trace. I've also got a memory dump if you want it.

Note: the only reason it didn't grab 100% CPU time was because some other 
processes were running with a higher priority. It is at this point grabbing 
all the CPU time it can get; several things don't work anymore (autocompletion 
in e.g. the Windows run dialog) or very slowly because they're starved for CPU 
time.

According to Process Explorer:

soffice.bin
CPU	CSwitch Delta	Start Address
22.29	14773		MSVCR71.dll!endthreadex+0x31
	7		soffice.BIN+0x186ec
			sfx680mi.dll!Ordinal3247+0x1872
	1		sal3.dll!rtl_cache_free+0x1c0
			MSVCR71.dll!endthreadex+0x31
			MSVCR71.dll!endthreadex+0x31
			MSVCR71.dll!endthreadex+0x31
			MSVCR71.dll!endthreadex+0x31
			kernel32.dll!CreateThread+0x22
			kernel32.dll!CreateThread+0x22
			kernel32.dll!CreateThread+0x22
			kernel32.dll!CreateThread+0x22
lsass.exe
CPU	CSwitch Delta	Start Address
57.59	13265		RPCRT4.dll!I_RpcBCacheFree+0x5b1
			kernel32.dll!CreateThread+0x22
			LSASRV.dll!LsaIAuditLogonUsingExplicitCreds+0x146b
			ntdll.dll!RtlQueueWorkItem+0x2b5
			ntdll.dll!DowncaseUnicodeString+0x75
			kernel32.dll!CreateThread+0x22
			ntdll.dll!wcsncpy+0x3b
			RPCRT4.dll!I_RpcBCacheFree+0x5b1
			kernel32.dll!CreateThread+0x22
			LSASRV.dll!LsarQueryInformationPolicy+0x43a
			LSASRV.dll!LsarQueryInformationPolicy+0x43a
			ADVAPI32.dll!CryptVerifySignatureW+0x17
			MSVCR71.dll!endthreadex+0x3a
			MSVCR71.dll!endthreadex+0x3a
			USERENV.dll!UnregisterGPNotification+0x100
			ntdll.dll!RtlAllocateHeap+0x18c
			kernel32.dll!CreateThread+0x22
			kernel32.dll!CreateThread+0x22

Break into soffice.bin using WinDbg:

Microsoft (R) Windows Debugger  Version 6.3.0017.0
Copyright (c) Microsoft Corporation. All rights reserved.

*** wait with pending attach
Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path.           *
* Use .symfix to have the debugger choose a symbol path.                   *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is: 
ModLoad: 00400000 0065f000   C:\Program Files\OpenOffice.org 2.1
\program\soffice.BIN
ModLoad: 7c900000 7c9b6000   C:\WINDOWS\system32\ntdll.dll
ModLoad: 7c800000 7c8ff000   C:\WINDOWS\system32\kernel32.dll
ModLoad: 60220000 60452000   C:\Program Files\OpenOffice.org 2.1
\program\vcl680mi.dll
ModLoad: 62030000 62065000   C:\Program Files\OpenOffice.org 2.1
\program\sot680mi.dll
ModLoad: 60970000 609d1000   C:\Program Files\OpenOffice.org 2.1
\program\tl680mi.dll
ModLoad: 667d0000 667ec000   C:\Program Files\OpenOffice.org 2.1
\program\cppu3.dll
ModLoad: 7c340000 7c396000   C:\Program Files\OpenOffice.org 2.1
\program\MSVCR71.dll
ModLoad: 63250000 633f8000   C:\Program Files\OpenOffice.org 2.1
\program\sal3.dll
ModLoad: 60470000 60488000   C:\Program Files\OpenOffice.org 2.1
\program\uwinapi.dll
ModLoad: 77d10000 77da0000   C:\WINDOWS\system32\USER32.dll
ModLoad: 77e40000 77e87000   C:\WINDOWS\system32\GDI32.dll
ModLoad: 77f40000 77feb000   C:\WINDOWS\system32\ADVAPI32.dll
ModLoad: 77da0000 77e31000   C:\WINDOWS\system32\RPCRT4.dll
ModLoad: 77bd0000 77bd8000   C:\WINDOWS\system32\VERSION.dll
ModLoad: 77e90000 77f06000   C:\WINDOWS\system32\SHLWAPI.dll
ModLoad: 77be0000 77c38000   C:\WINDOWS\system32\msvcrt.dll
ModLoad: 71a50000 71a5a000   C:\WINDOWS\system32\WSOCK32.dll
ModLoad: 71a30000 71a47000   C:\WINDOWS\system32\WS2_32.dll
ModLoad: 71a20000 71a28000   C:\WINDOWS\system32\WS2HELP.dll
ModLoad: 71aa0000 71ab2000   C:\WINDOWS\system32\MPR.dll
ModLoad: 774a0000 775dc000   C:\WINDOWS\system32\ole32.dll
ModLoad: 61ef0000 61f7e000   C:\Program Files\OpenOffice.org 2.1
\program\stlport_vc7145.dll
ModLoad: 7c3a0000 7c41b000   C:\Program Files\OpenOffice.org 2.1
\program\MSVCP71.dll
ModLoad: 601a0000 601af000   C:\Program Files\OpenOffice.org 2.1
\program\vos3MSC.dll
ModLoad: 67c70000 67ca8000   C:\Program Files\OpenOffice.org 2.1
\program\basegfx680mi.dll
ModLoad: 65140000 65148000   C:\Program Files\OpenOffice.org 2.1
\program\i18nisolang1MSC.dll
ModLoad: 7c9c0000 7d1e0000   C:\WINDOWS\system32\SHELL32.dll
ModLoad: 604f0000 60538000   C:\Program Files\OpenOffice.org 2.1
\program\utl680mi.dll
ModLoad: 63230000 63236000   C:\Program Files\OpenOffice.org 2.1
\program\salhelper3MSC.dll
ModLoad: 669a0000 66a0d000   C:\Program Files\OpenOffice.org 2.1
\program\comphelp4MSC.dll
ModLoad: 66780000 667bb000   C:\Program Files\OpenOffice.org 2.1
\program\cppuhelper3MSC.dll
ModLoad: 60860000 6089c000   C:\Program Files\OpenOffice.org 2.1
\program\ucbhelper3MSC.dll
ModLoad: 64a30000 64ab0000   C:\Program Files\OpenOffice.org 2.1
\program\icuuc26.dll
ModLoad: 64bc0000 64f7c000   C:\Program Files\OpenOffice.org 2.1
\program\icudt26l.dll
ModLoad: 72f70000 72f96000   C:\WINDOWS\system32\WINSPOOL.DRV
ModLoad: 76330000 7634d000   C:\WINDOWS\system32\IMM32.dll
ModLoad: 61c50000 61cc7000   C:\Program Files\OpenOffice.org 2.1
\program\svl680mi.dll
ModLoad: 61a40000 61c3f000   C:\Program Files\OpenOffice.org 2.1
\program\svt680mi.dll
ModLoad: 609f0000 60b0e000   C:\Program Files\OpenOffice.org 2.1
\program\tk680mi.dll
ModLoad: 644c0000 644d4000   C:\Program Files\OpenOffice.org 2.1
\program\jvmfwk3.dll
ModLoad: 642a0000 64375000   C:\Program Files\OpenOffice.org 2.1
\program\libxml2.dll
ModLoad: 62e40000 62e49000   C:\WINDOWS\system32\LPK.DLL
ModLoad: 74d10000 74d7b000   C:\WINDOWS\system32\USP10.dll
ModLoad: 77390000 77493000   C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-
Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
ModLoad: 5d4e0000 5d57a000   C:\WINDOWS\system32\comctl32.dll
ModLoad: 5b190000 5b1c8000   C:\WINDOWS\system32\uxtheme.dll
ModLoad: 746a0000 746eb000   C:\WINDOWS\system32\MSCTF.dll
ModLoad: 75250000 7527e000   C:\WINDOWS\system32\msctfime.ime
ModLoad: 77f10000 77f21000   C:\WINDOWS\system32\Secur32.dll
ModLoad: 76f90000 7700f000   C:\WINDOWS\system32\CLBCATQ.DLL
ModLoad: 770e0000 7716c000   C:\WINDOWS\system32\OLEAUT32.dll
ModLoad: 77010000 770dd000   C:\WINDOWS\system32\COMRes.dll
ModLoad: 62660000 62674000   C:\Program Files\OpenOffice.org 2.1
\program\servicemgr.uno.dll
ModLoad: 62400000 62408000   C:\Program Files\OpenOffice.org 2.1
\program\shlibloader.uno.dll
ModLoad: 62310000 6231e000   C:\Program Files\OpenOffice.org 2.1
\program\simplereg.uno.dll
ModLoad: 63d40000 63d4d000   C:\Program Files\OpenOffice.org 2.1
\program\nestedreg.uno.dll
ModLoad: 608f0000 60906000   C:\Program Files\OpenOffice.org 2.1
\program\typemgr.uno.dll
ModLoad: 649d0000 649e0000   C:\Program Files\OpenOffice.org 2.1
\program\implreg.uno.dll
ModLoad: 62690000 626a1000   C:\Program Files\OpenOffice.org 2.1
\program\security.uno.dll
ModLoad: 63610000 63626000   C:\Program Files\OpenOffice.org 2.1
\program\reg3.dll
ModLoad: 61dd0000 61de3000   C:\Program Files\OpenOffice.org 2.1
\program\store3.dll
ModLoad: 634f0000 6350d000   C:\Program Files\OpenOffice.org 2.1
\program\regtypeprov.uno.dll
ModLoad: 66860000 6698a000   C:\Program Files\OpenOffice.org 2.1
\program\configmgr2.uno.dll
ModLoad: 60920000 6092b000   C:\Program Files\OpenOffice.org 2.1
\program\typeconverter.uno.dll
ModLoad: 60ce0000 60ceb000   C:\Program Files\OpenOffice.org 2.1
\program\sysmgr1.uno.dll
ModLoad: 63200000 6321f000   C:\Program Files\OpenOffice.org 2.1
\program\sax.uno.dll
ModLoad: 640c0000 640c9000   C:\Program Files\OpenOffice.org 2.1
\program\localebe1.uno.dll
ModLoad: 67c00000 67c0a000   C:\Program Files\OpenOffice.org 2.1
\program\behelper.uno.dll
ModLoad: 60580000 6058d000   C:\Program Files\OpenOffice.org 2.1
\program\uriproc.uno.dll
ModLoad: 608b0000 608d5000   C:\Program Files\OpenOffice.org 2.1
\program\ucb1.dll
ModLoad: 65350000 65366000   C:\Program Files\OpenOffice.org 2.1
\program\fwl680mi.dll
ModLoad: 654e0000 654ff000   C:\Program Files\OpenOffice.org 2.1
\program\fwi680mi.dll
ModLoad: 60740000 6076f000   C:\Program Files\OpenOffice.org 2.1
\program\ucpfile1.dll
ModLoad: 62420000 6264b000   C:\Program Files\OpenOffice.org 2.1
\program\sfx680mi.dll
ModLoad: 65510000 65553000   C:\Program Files\OpenOffice.org 2.1
\program\fwe680mi.dll
ModLoad: 63160000 631e4000   C:\Program Files\OpenOffice.org 2.1
\program\sb680mi.dll
ModLoad: 60070000 600b8000   C:\Program Files\OpenOffice.org 2.1
\program\xcr680mi.dll
ModLoad: 64770000 64778000   C:\Program Files\OpenOffice.org 2.1
\program\j680mi_g.dll
ModLoad: 644f0000 644f7000   C:\Program Files\OpenOffice.org 2.1
\program\jvmaccess3MSC.dll
ModLoad: 65380000 654c8000   C:\Program Files\OpenOffice.org 2.1
\program\fwk680mi.dll
ModLoad: 63db0000 63dbd000   C:\Program Files\OpenOffice.org 2.1
\program\msci_uno.dll
ModLoad: 61fc0000 61fdc000   C:\Program Files\OpenOffice.org 2.1
\program\spl680mi.dll
ModLoad: 65850000 65877000   C:\Program Files\OpenOffice.org 2.1
\program\filterconfig1.dll
ModLoad: 778e0000 779d7000   C:\WINDOWS\system32\SETUPAPI.dll
ModLoad: 61410000 619f3000   C:\Program Files\OpenOffice.org 2.1
\program\svx680mi.dll
ModLoad: 67e10000 67e22000   C:\Program Files\OpenOffice.org 2.1
\program\avmedia680mi.dll
ModLoad: 5fdb0000 5ff8a000   C:\Program Files\OpenOffice.org 2.1
\program\xo680mi.dll
ModLoad: 65280000 652bc000   C:\Program Files\OpenOffice.org 2.1
\program\go680mi.dll
ModLoad: 64140000 6417d000   C:\Program Files\OpenOffice.org 2.1
\program\lng680mi.dll
ModLoad: 63ac0000 63af2000   C:\Program Files\OpenOffice.org 2.1
\program\package2.dll
ModLoad: 65890000 6589d000   C:\Program Files\OpenOffice.org 2.1
\program\fileacc.dll
ModLoad: 65bd0000 65be9000   C:\Program Files\OpenOffice.org 2.1
\program\dnd.dll
ModLoad: 20000000 202d5000   C:\WINDOWS\system32\xpsp2res.dll
ModLoad: 65070000 6512a000   C:\Program Files\OpenOffice.org 2.1
\program\i18npool.uno.dll
ModLoad: 65000000 65012000   C:\Program Files\OpenOffice.org 2.1
\program\i18nutilMSC.dll
ModLoad: 64b10000 64ba4000   C:\Program Files\OpenOffice.org 2.1
\program\icuin26.dll
ModLoad: 63bc0000 63bfc000   C:\Program Files\OpenOffice.org 2.1
\program\oleautobridge.uno.dll
ModLoad: 65a50000 65a6f000   C:\Program Files\OpenOffice.org 2.1
\program\emser680mi.dll
ModLoad: 604c0000 604db000   C:\Program Files\OpenOffice.org 2.1
\program\uui680mi.dll
ModLoad: 62c50000 62c5b000   C:\Program Files\OpenOffice.org 2.1
\program\scd680mi.dll
ModLoad: 5fc50000 5fc83000   C:\Program Files\OpenOffice.org 2.1
\program\xstor.dll
ModLoad: 057e0000 05cba000   C:\Program Files\OpenOffice.org 2.1
\program\sc680mi.dll
ModLoad: 662b0000 66352000   C:\Program Files\OpenOffice.org 2.1
\program\dbtools680mi.dll
ModLoad: 63fb0000 64048000   C:\Program Files\OpenOffice.org 2.1
\program\localedata_euro.dll
ModLoad: 64090000 640a7000   C:\Program Files\OpenOffice.org 2.1
\program\localedata_en.dll
ModLoad: 64060000 6407c000   C:\Program Files\OpenOffice.org 2.1
\program\localedata_es.dll
ModLoad: 5fb40000 5fb51000   C:\Program Files\OpenOffice.org 2.1
\program\updchk.uno.dll
ModLoad: 63ba0000 63ba6000   C:\Program Files\OpenOffice.org 2.1
\program\onlinecheck.dll
ModLoad: 77170000 7721a000   C:\WINDOWS\system32\WININET.dll
ModLoad: 77a40000 77ad5000   C:\WINDOWS\system32\CRYPT32.dll
ModLoad: 77ae0000 77af2000   C:\WINDOWS\system32\MSASN1.dll
ModLoad: 77890000 778d3000   C:\WINDOWS\System32\spool\DRIVERS\W32X86\3
\UNIDRV.DLL
ModLoad: 767f0000 76823000   C:\WINDOWS\System32\spool\DRIVERS\W32X86\3
\UNIDRVUI.DLL
ModLoad: 5ffc0000 5ffe5000   C:\Program Files\OpenOffice.org 2.1
\program\xmlsecurity.dll
ModLoad: 64200000 64249000   C:\Program Files\OpenOffice.org 2.1
\program\libxmlsec.dll
ModLoad: 65590000 655a5000   C:\Program Files\OpenOffice.org 2.1
\program\fsstorage.uno.dll
ModLoad: 76ea0000 76edc000   C:\WINDOWS\system32\RASAPI32.DLL
ModLoad: 76e50000 76e62000   C:\WINDOWS\system32\rasman.dll
ModLoad: 6ff20000 6ff75000   C:\WINDOWS\system32\NETAPI32.dll
ModLoad: 76e70000 76e9f000   C:\WINDOWS\system32\TAPI32.dll
ModLoad: 76e40000 76e4e000   C:\WINDOWS\system32\rtutils.dll
ModLoad: 76af0000 76b1e000   C:\WINDOWS\system32\WINMM.dll
ModLoad: 77c40000 77c63000   C:\WINDOWS\system32\msv1_0.dll
ModLoad: 76d20000 76d39000   C:\WINDOWS\system32\iphlpapi.dll
ModLoad: 72240000 72245000   C:\WINDOWS\system32\sensapi.dll
ModLoad: 76970000 76a24000   C:\WINDOWS\system32\USERENV.dll
ModLoad: 607a0000 607db000   C:\Program Files\OpenOffice.org 2.1
\program\ucpdav1.dll
ModLoad: 61f90000 61fa4000   C:\Program Files\OpenOffice.org 2.1
\program\srtrs1.dll
ModLoad: 60180000 6018a000   C:\Program Files\OpenOffice.org 2.1
\program\wininetbe1.uno.dll
ModLoad: 719d0000 71a10000   C:\WINDOWS\System32\mswsock.dll
ModLoad: 76ee0000 76f07000   C:\WINDOWS\system32\DNSAPI.dll
ModLoad: 16080000 16099000   C:\Program Files\Bonjour\mdnsNSP.dll
ModLoad: 76f80000 76f86000   C:\WINDOWS\system32\rasadhlp.dll
ModLoad: 61200000 61259000   C:\WINDOWS\system32\hnetcfg.dll
ModLoad: 71a10000 71a18000   C:\WINDOWS\System32\wshtcpip.dll
ModLoad: 60d00000 60d18000   C:\Program Files\OpenOffice.org 2.1
\program\sysdtrans.dll
ModLoad: 65570000 6557e000   C:\Program Files\OpenOffice.org 2.1
\program\ftransl.dll
ModLoad: 63e70000 63e79000   C:\Program Files\OpenOffice.org 2.1
\program\mcnttype.dll
ModLoad: 607f0000 6084e000   C:\Program Files\OpenOffice.org 2.1
\program\ucpchelp1.dll
ModLoad: 643c0000 64446000   C:\Program Files\OpenOffice.org 2.1
\program\libdb42.dll
ModLoad: 61a10000 61a23000   C:\Program Files\OpenOffice.org 2.1
\program\svtmisc.uno.dll
ModLoad: 65bb0000 65bbb000   C:\Program Files\OpenOffice.org 2.1
\program\dtrans.dll
ModLoad: 60680000 6069c000   C:\Program Files\OpenOffice.org 2.1
\program\ucppkg1.dll
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.9d0): Unknown exception - code 800706ba (first chance)
(97c.ab4): Break instruction exception - code 80000003 (first chance)
eax=7ffdf000 ebx=00000001 ecx=00000002 edx=00000003 esi=00000004 edi=00000005
eip=7c901230 esp=04e4ffcc ebp=04e4fff4 iopl=0         nv up ei pl zr na po nc
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000             efl=00000246
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for 
C:\WINDOWS\system32\ntdll.dll - 
ntdll!DbgBreakPoint:
7c901230 cc               int     3

Threads with stack traces:

ChildEBP RetAddr  Args to Child              
WARNING: Stack unwind information not available. Following frames may be wrong.
00fefc98 60339a13 00fefcd4 00000000 00000000 ntdll!KiFastSystemCallRet
00fefcb0 602d798e 00fefcd4 00000000 00000000 vcl680mi!Ordinal3189+0x193b
00fefcf4 602d7a4f 00000001 00000000 60430650 vcl680mi!Ordinal4404+0x592
00fefd20 60252ed9 00000001 00000000 604306e4 vcl680mi!Ordinal4404+0x653
00fefd38 6025407c 00000000 00000001 0412dae8 vcl680mi!Ordinal7468+0x3d
00fefe80 60388c76 002367a8 00000002 00000000 vcl680mi!Ordinal1201+0x1e
00fefeb0 60388d26 00feffb0 00fefefc 00401024 vcl680mi!Ordinal1332+0x2eb
00fefebc 00401024 0041dfa4 00000000 00010000 vcl680mi!Ordinal1333+0x1c
00fefefc 00401066 00000002 002367a8 00000002 soffice+0x1024
00feffc0 7c816fd7 7c90ee18 7c91ca50 7ffdf000 soffice+0x1066
00fefff0 00000000 004186ec 00000000 00000000 kernel32!
RegisterWaitForInputIdle+0x49

ChildEBP RetAddr  Args to Child              
WARNING: Stack unwind information not available. Following frames may be wrong.
01e8ff84 7c802532 000007a0 00002710 00000000 ntdll!KiFastSystemCallRet
01e8ff98 632531e3 000007a0 00002710 7c350184 kernel32!WaitForSingleObject+0x12
01e8ffb4 7c80b683 0000000a 633eefa0 7c350184 sal3!rtl_cache_free+0x202
01e8ffec 00000000 632531a1 0000000a 00000000 kernel32!GetModuleFileNameA+0x1b4

ChildEBP RetAddr  Args to Child              
WARNING: Stack unwind information not available. Following frames may be wrong.
0349fefc 7c802532 000006b0 ffffffff 00000000 ntdll!KiFastSystemCallRet
0349ff10 63263435 000006b0 ffffffff 0349ff30 kernel32!WaitForSingleObject+0x12
0349ff20 601a440d 000006b0 00000000 0349ff64 sal3!osl_waitCondition+0x31
0349ff30 601a531a 02af5070 00000000 02af5064 vos3MSC!Ordinal813+0x11
0349ff64 601a47cd 00000000 029a6148 0349ff80 vos3MSC!Ordinal351+0x74
0349ff74 63251322 02af5048 0349ffb4 7c349565 vos3MSC!Ordinal952+0xd
0349ff80 7c349565 02997c28 7c9106f0 ffffffff sal3!
component_getDescriptionFunc+0x31c
0349ffb4 7c80b683 029a60b0 7c9106f0 ffffffff MSVCR71!endthreadex+0xa0
0349ffec 00000000 7c3494f6 029a60b0 00000000 kernel32!GetModuleFileNameA+0x1b4

ChildEBP RetAddr  Args to Child              
WARNING: Stack unwind information not available. Following frames may be wrong.
03e3f558 7c802532 00000698 ffffffff 00000000 ntdll!KiFastSystemCallRet
03e3f56c 7c831548 00000698 ffffffff 7c910331 kernel32!WaitForSingleObject+0x12
03e3f580 632628cb 000005e0 03e3f5a4 03e3f5b8 kernel32!GetOverlappedResult+0x44
03e3f5c4 601a286e 02ae078c 6099f367 03e3ff64 sal3!osl_acceptPipe+0x8c
03e3f5d4 0040d6dc 034a36f8 034a370c 00040000 vos3MSC!Ordinal110+0x1f
03e3ff64 601a47cd 034a36e4 029a6288 03e3ff80 soffice+0xd6dc
03e3ff74 63251322 034a36e4 03e3ffb4 7c349565 vos3MSC!Ordinal952+0xd
03e3ff80 7c349565 029a3740 00040000 7c910732 sal3!
component_getDescriptionFunc+0x31c
03e3ffb4 7c80b683 029a60b0 00040000 7c910732 MSVCR71!endthreadex+0xa0
03e3ffec 00000000 7c3494f6 029a60b0 00000000 kernel32!GetModuleFileNameA+0x1b4

ChildEBP RetAddr  Args to Child              
WARNING: Stack unwind information not available. Following frames may be wrong.
04c3ff80 624f6eae 04c3ff98 00000000 00000000 ntdll!KiFastSystemCallRet
04c3ffb4 7c80b683 00000000 7c90ee18 7c910738 sfx680mi!Ordinal3247+0x18c4
04c3ffec 00000000 624f6e5c 00000000 00000000 kernel32!GetModuleFileNameA+0x1b4

ChildEBP RetAddr  Args to Child              
WARNING: Stack unwind information not available. Following frames may be wrong.
06bffe3c 7c802532 0000054c 240c8400 00000000 ntdll!KiFastSystemCallRet
06bffe50 63263435 0000054c 240c8400 06bfff74 kernel32!WaitForSingleObject+0x12
06bffe60 5fb439a5 0000054c 06bfff38 04d0186c sal3!osl_waitCondition+0x31
06bfff74 63251322 04d019fc 06bfffb4 7c349565 updchk_uno!
component_getFactory+0x2200
06bfff80 7c349565 042809e8 04d0186c 00000000 sal3!
component_getDescriptionFunc+0x31c
06bfffb4 7c80b683 041acf38 04d0186c 00000000 MSVCR71!endthreadex+0xa0
06bfffec 00000000 7c3494f6 041acf38 00000000 kernel32!GetModuleFileNameA+0x1b4

ChildEBP RetAddr  Args to Child              
WARNING: Stack unwind information not available. Following frames may be wrong.
090bff3c 60d095cb 090bff5c 00000000 00000000 ntdll!KiFastSystemCallRet
090bff78 60d095eb 090bffb4 7c349565 076f7f54 sysdtrans!
component_getFactory+0x8152
090bff80 7c349565 076f7f54 7c90ee18 7c910738 sysdtrans!
component_getFactory+0x8172
090bffb4 7c80b683 077daa90 7c90ee18 7c910738 MSVCR71!endthreadex+0xa0
090bffec 00000000 7c3494f6 077daa90 00000000 kernel32!GetModuleFileNameA+0x1b4

ChildEBP RetAddr  Args to Child              
WARNING: Stack unwind information not available. Following frames may be wrong.
09a4ed08 77db03dd 000003a9 ffffffff 00000000 ntdll!KiFastSystemCallRet
09a4ed24 77db0393 000bc994 00000000 ffffffff RPCRT4!
I_RpcTransGetThreadEvent+0x1c6
09a4ed48 77db0b9d 000bc960 000bc994 09a4ed8c RPCRT4!
I_RpcTransGetThreadEvent+0x17c
09a4ed64 77db0b5b 000bc960 000bc994 09a4ed8c RPCRT4!
I_RpcTransGetThreadEvent+0x986
09a4ed84 77db01aa 00000400 00000084 05deb348 RPCRT4!
I_RpcTransGetThreadEvent+0x944
09a4eda4 77db07a1 05deb348 00000084 09a4eebc RPCRT4!
NdrConformantStructUnmarshall+0xf82
09a4ee20 77db0721 05deb348 00114d40 00000001 RPCRT4!
I_RpcTransGetThreadEvent+0x58a
09a4ee78 77db0583 00000000 0000006c 09a4eebc RPCRT4!
I_RpcTransGetThreadEvent+0x50a
09a4eec0 77db04d0 09a4ef44 09a4ef00 00000001 RPCRT4!
I_RpcTransGetThreadEvent+0x36c
09a4eedc 77db0a1f 09a4ef44 09a4ef00 09a4ef44 RPCRT4!
I_RpcTransGetThreadEvent+0x2b9
09a4ef08 77daaae6 05deb360 09a4ef28 77daab17 RPCRT4!
I_RpcTransGetThreadEvent+0x808
09a4ef14 77daab17 09a4ef44 77f4f370 09a4f320 RPCRT4!I_RpcSendReceive+0x23
09a4ef28 77e23675 09a4ef70 05deb3cc 05df2fb0 RPCRT4!NdrSendReceive+0x28
09a4f304 77f69514 77f4f370 77f51914 09a4f320 RPCRT4!NdrClientCall2+0x1a5
09a4f318 77f69410 05df2fb0 00000001 09a4f464 ADVAPI32!LsaICLookupNames+0x1c1
09a4f3e0 77f69342 05df2fb0 00000000 00000001 ADVAPI32!LsaICLookupNames+0xbd
09a4f418 77f6922a 05df2fb0 00000000 00000001 ADVAPI32!LsaLookupNames2+0x39
09a4f488 77f69195 00000000 05deff50 0011d380 ADVAPI32!LookupAccountNameW+0xb6
09a4f4b0 77dbbef6 00000000 05deff50 0011d380 ADVAPI32!LookupAccountNameW+0x21
09a4f5d4 77dbccb5 05d80e68 00000001 00000000 RPCRT4!RpcBindingSetOption+0x15d
(most likely offending thread, i.e. this is probably the thread that eats the 
CPU time)

ChildEBP RetAddr  Args to Child              
WARNING: Stack unwind information not available. Following frames may be wrong.
0a3dff80 77da6c1b 0a3dffa8 77da6a3d 000431a8 ntdll!KiFastSystemCallRet
0a3dff88 77da6a3d 000431a8 00000000 057cfc98 RPCRT4!I_RpcBCacheFree+0x5e3
0a3dffa8 77da6c03 000546c8 0a3dffec 7c80b683 RPCRT4!I_RpcBCacheFree+0x405
0a3dffb4 7c80b683 05def6b8 00000000 057cfc98 RPCRT4!I_RpcBCacheFree+0x5cb
0a3dffec 00000000 77da6be9 05def6b8 00000000 kernel32!GetModuleFileNameA+0x1b4

ChildEBP RetAddr  Args to Child              
WARNING: Stack unwind information not available. Following frames may be wrong.
0ad6ff80 77da6c1b 0ad6ffa8 77da6a3d 000431a8 ntdll!KiFastSystemCallRet
0ad6ff88 77da6a3d 000431a8 00000000 00000000 RPCRT4!I_RpcBCacheFree+0x5e3
0ad6ffa8 77da6c03 000546c8 0ad6ffec 7c80b683 RPCRT4!I_RpcBCacheFree+0x405
0ad6ffb4 7c80b683 05dead40 00000000 00000000 RPCRT4!I_RpcBCacheFree+0x5cb
0ad6ffec 00000000 77da6be9 05dead40 00000000 kernel32!GetModuleFileNameA+0x1b4

ChildEBP RetAddr  Args to Child              
WARNING: Stack unwind information not available. Following frames may be wrong.
0b6fff80 77da6c1b 0b6fffa8 77da6a3d 000431a8 ntdll!KiFastSystemCallRet
0b6fff88 77da6a3d 000431a8 00000000 00000000 RPCRT4!I_RpcBCacheFree+0x5e3
0b6fffa8 77da6c03 000546c8 0b6fffec 7c80b683 RPCRT4!I_RpcBCacheFree+0x405
0b6fffb4 7c80b683 05deb530 00000000 00000000 RPCRT4!I_RpcBCacheFree+0x5cb
0b6fffec 00000000 77da6be9 05deb530 00000000 kernel32!GetModuleFileNameA+0x1b4

ChildEBP RetAddr  Args to Child              
WARNING: Stack unwind information not available. Following frames may be wrong.
0c88ff80 77da6c1b 0c88ffa8 77da6a3d 000431a8 ntdll!KiFastSystemCallRet
0c88ff88 77da6a3d 000431a8 00000000 00000000 RPCRT4!I_RpcBCacheFree+0x5e3
0c88ffa8 77da6c03 000546c8 0c88ffec 7c80b683 RPCRT4!I_RpcBCacheFree+0x405
0c88ffb4 7c80b683 000a2170 00000000 00000000 RPCRT4!I_RpcBCacheFree+0x5cb
0c88ffec 00000000 77da6be9 000a2170 00000000 kernel32!GetModuleFileNameA+0x1b4

ChildEBP RetAddr  Args to Child              
WARNING: Stack unwind information not available. Following frames may be wrong.
04e4fff4 00000000 00000000 00000000 00000000 ntdll!DbgBreakPoint
(this last one is probably the debugger's doing)

.dump /ma j:\soffice.dump ---> 117 MB if you want it

When running, the likely offending thread appears to generate a lot of 
800706ba exceptions, which are apparently handled, since only first chance 
exceptions are shown. Don't now if this is significant.

As you can see, this really does happen, so reopen the issue already.

Comment 8 Olaf Felka 2007-09-17 17:59:06 UTC

Your information is pretty outdated. Can you reproduce with a newer version? OOo
2.3 is close to be released so no developer would spend to much time for OOo
2.1. Nevertheless I've CCed a someone who might have a look.

Comment 9 deviros 2007-09-18 06:34:21 UTC

I'm going to re-open this issue...

I apologize for the hiatus...i haven't been around for a while...

I've noticed that 2.2 is beginning to cause the same problems...i'll have to
investigate further but here's what i've noticed so far:

when i am running Windows in Parallels, the issue seems more prevalent, and, in
fact, it seems to be the only time it happens, though not to the degree of
hogging that i had seen with 2.0, only about 70-80% of the CPU is used (leaving
20% free, unlike the total 100% as seen before)

However, when running windows in Boot Camp, i have yet to see this issue to the
same degree, i only hit around 30% (so far).

Like i said, i'll need to first:

upgrade to 2.3
recreate it (it's not as frequent) - both in Boot camp and Parallels
get a stack trace or otherwise see some evidence of oo.o mucking it up.
re-post here.

Parallels uses a completely different hardware configuration from Boot Camp, so
that may be part of the issue.  we'll see...

Comment 10 mfriedma 2008-01-21 05:10:35 UTC

*** Issue 60450 has been confirmed by votes. ***

Comment 11 mfriedma 2008-01-21 05:13:09 UTC

I am seeing this problem on 2.3.1 on Windows XP. soffice.bin and lsass.exe take 
up 100% of CPU.

I let my system run overnight but no change.  I could not use OO - had to kill 
the process.

I get this problem whenever I open a Visio object and do a copy of a large 
bitmap and then try to close Visio.  It is totally repeatable on my machine.

Please update version to 2.3.1

Comment 12 kpalagin 2008-01-21 07:35:14 UTC

mfriedma,
please attach sample file and provide step by step repro.
Thanks a lot.

Comment 13 Unknown 2010-11-12 10:31:37 UTC

Created attachment 74707

Comment 14 marcas 2011-05-16 09:41:27 UTC

I've just noticed this issue in 3.3.0 - OO completely frozen, lsass at 35%, soffice at 15%.  (At least, unlike a user below, my work was saved after forcibly crashing and re-starting).

So after all these years and versions, it hasn't gone away you know...

Comment 15 marcas 2011-05-16 10:10:15 UTC

...by the way, I should mention that the use of "..." at the end of my previous post is shorthand for "please feel free to ask me any questions you wish, and I will answer and provide information as best I can, to help solve the problem"!

Comment 16 roncaralso 2012-12-10 21:07:42 UTC

I am having a similar issue and this thread was the closest to fitting my issue. I'm not a techie so I will describe this as best I can. I have 3.4.1 - recently upgraded from previous version. I am running XP Pro SP 3, 3 Ghz P4, 2.5 Gb RAM.

When I open any OOo document things run well briefly. Then in Task Manager I spike to 100%. Opening TM soffice.bin is drawing on the processor 97% to 99%. (I also have a "phantom" quick start icon for OOo in my task bar until I mouse over it.) This will continue even if I quit OOo. I have to manually end soffice.bin which then releases it's stranglehold on the processor, returning all running programs back to normal. When trying to work with a spreadsheet everything runs slowly, updating somewhat reluctantly. I have not lost work yet and docs seem to save okay.

I have had instances where things don't act up while the document is open, but soffice.bin will kick in after closing OOo. Again, I have to manually end soffice.bin to be able to continue to work without the slow down this causes. Have not been able to replicate this with any consistency to offer more info.

Snag: Sometimes this issue does not happen - but only in rare instances which I have not been able to replicate in enough detail to offer more information.